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The UK's Largest Customer Review Website for the Property Industry

3.8/5, 76 Reviews
73% Recommended
96% sales valuation accuracy
90% letting valuation accuracy
97% sales fee satisfaction
52% letting fee satisfaction
By : 'Tremaine'
Services :
Would you recommend ? : No
Postcode : M15
The worst renting experience I have ever had the misfortune of experiencing. Overall the staff are completely unhelpful, the maintenance team unresponsive, and good luck getting your deposit back! We had numerous problems right from the beginning. We were lied to about the heating being electric (we were told it was gas) therefore this affected our bills as we originally told our supplier it was gas heating. There was a gap under the front door big enough to completely put your hand under, when we reported this they shrugged and told us to put down a pillow, which matched the badly fit patio doors with large gaps at the top which occasionally let in rain water, that puddled and damaged the floor, the flat itself was FREEZING cold. I mean even with high energy bills I could wake up and physically see my breath in the air. NOT acceptable. After we had already agreed to a second annual term we received a bill from our electric company for a further £2000!! During our tenancy the electric box downstairs actually blew up and was condemned by an emergency electrician we had to arrange and again CandR did absolutely nothing but shrug when we pointed this out to them. The office team appear to lose track of everything, we received threats of eviction for ‘unpaid rent’ on two separate occasions, which we had to ring and chase up only to be told “Oh sorry yeah that’s our end you did pay on time.” We often paid early!! The office team do not communicate with each other so everything has to be explained again and again to different people, getting passed around and realising they do this to avoid the issues. We felt completed trapped and helpless. I have numerous emails detailing problems throughout the two years, including the problem with mice which they never attended or even pretended to care about. When we eventually got out we spent two entire days cleaning the flat, yet almost two months after we left (we had zero correspondence until I had emailed repeatedly and rang the office 4 times regarding our deposit) we receive a large itemised bill for damages and cleaning procedures which apparently had to be carried out?! Some of this included dirt in the corridor - possibly due to the huge hole in the front door?! Which you can feel literally blows in a draft?1 Furious. However as we didn’t move far we understand the flat was moved straight into as we left and therefore we know this cleaning and damages were never actually addressed, yet apparently this ‘doesn’t matter’ when questioned. It is of our firm belief the employee in charge of deposits is likely given a ‘target’ amount of which to pull from tenants deposit at the end. An absolute disgrace! We were perfect tenants, always paying rent on time and even jet washing the balcony on occasion to improve its condition! Learnt a stiff lesson here: Document EVERYTHING! You have to be harsh and rude when getting problems solved and photograph everything when you move in, we were blamed for leaking taps and windows even though we reported these!! There are much better letting agents in Manchester. We are now with a company who give us a dedicated property manager with a good online issue reporting system. Much better to use, and they reply within the day! Avoid like the plague!! Have told everyone I know to avoid CandR.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 97% | £90,000 | £315,000 |
| Lettings | 90% | 52% | £500 | £1,000 |
C & R Properties
54 Stretford Road, Meridian Square, Manchester, Greater Manchester
M15 5JH
0161 227 9990

By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £305000
Would you recommend ? : Yes
Postcode : M15
Great service and highly recommended, was a difficult process at times due to buyer’s solicitor but C&R helped get it... Read Full Review

By : 'Lok'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M12
Nightmarish experience - faulty appliances, withheld deposit for no reason, frequent viewings, refused access to power meter - would recommend staying away. Boiler, microwave, oven, dishwasher were not working when we moved in - took several months to resolve. Tried to schedule about 15... Read Full Review
By : 'Steve'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : M15
C&R provided a professional & friendly service during the 10 years plus that they managed the rental of my property. Equally good during the sale... Read Full Review

By : 'P'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : M15
Brilliant agents! The speed of listing, the quality of the photos and video, responsive interaction all lead to a smooth house sale. Thanks... Read Full Review

By : 'Debbie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WN5
It has been a very traumatic time for my brother and I who have lost a member of our family each year for the past three years. Losing mum almost took us to breaking point and I'll never forget Gourmet giving us some kind words and reassurance at a time we needed it most. After the first... Read Full Review

By : 'HonestReviewer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M1
Avoid this place people! I had a terrible experience with them. They have zero respect for their clients. When you leave, they will take your deposit and claim all sorts. The manager * is very bitter and staff are rude and arrogant. Avoid at all... Read Full Review
By : Gurmet Chumber
1 Dec 2021Dear Reviewer, Thank you for your comments to establish the truth, I would be very interested to know who you are and what property you lived at and at what period. I guess you had no issues...

By : 'Jade'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : M15
We have had issues with them from the start. First we were not told the full amount to be paid until A WEEK before move in, which was rudely rebutted with a ‘well you should have known’ sort of response. Then the move in time was pushed back even later from 2pm to 4pm (who moves ... Read Full Review
By : Gurmet Chumber
2 Dec 2021Hello Jade, I'm a little surprised by your review. I don't understand why would you not know what you would have to pay? you were sent this information from the very start of your application...
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
Moved In to a property without power or hot water. Contacted them and the call was not answered multiple times. When I did get through they said they will call me back, they never did. The next day I got an email basically saying “can you sort it”. I replied “no,... Read Full Review
By : Gurmet Chumber
4 Sept 2021Hi Daniel, I'm sorry that you have not had a smooth move in. I don't understand what has gone wrong as all of our properties have all mains connected and should be a case of just turning a...
By : 'Tim'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : M1
Had an awful experience. Awful customer service. I was renting a flat from this agency. When it comes for payments or any other fee that tenants have to pay, they immediately write an email or call. But when tenants need some help, or returning deposit money, they say they are so busy. Rude,... Read Full Review
By : 'Peter'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
AWFUL! Rude, unprofessional, dismissive and disinterested. Why on earth any landlord would use them (probably really cheap, but cheap is what you get)... This is a question I thought as I waited for them in the rain for 25 minutes because they were late and couldn't be bothered to even... Read Full Review
By : 'Tremaine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
The worst renting experience I have ever had the misfortune of experiencing. Overall the staff are completely unhelpful, the maintenance team unresponsive, and good luck getting your deposit back! We had numerous problems right from the beginning. We were lied to about the heating being... Read Full Review
By : 'N/a'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : M15
I can't express enough to stay away from C & R properties. If there was a 0 rating I would use it. Not only were they rude & manipulative, they also ignored countless emails regarding maintenance which later they used against us to take our deposit, they sent private &... Read Full Review
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
Avoid like the plague! Their staff don't respect being asked to give proper notice, had one just try and let themselves in. They got angry when I turned them away! Horrible Horrible... Read Full Review

By : 'Abul'
Services : Sales( As a Buyer )
Sold price : £171000
Would you recommend ? : Yes
Postcode : M154
Recently completed the purchase of a house in the Hulme area. We decided to view some properties listed under C&R Properties as they are easily the market leaders. It's hard to miss the sheer number of properties that they either let out or sell when one views the TO LET or FOR... Read Full Review
No fees for buyers
By : Amanda
19 Feb 2020Gurmet and the team were fantastic all the way through the sales process. Great communication, very friendly. Would definitely...


By : 'Anu'
Services : Sales( As a Vendor )
Sold price : £172500
Would you recommend ? : Yes
Postcode : M15
C&R did a good professional job through the whole sale process. They kept me informed of progress and worked hard to achieve an agreed sale and followed the process through to completion. I also use C&R for property rental and they are very knowledgeable and well regarded in the... Read Full Review
Fees are fairly priced for the services provided

By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : M15
We were remotely selling a property and C&R did everything for us. House clearance, decorating, repair works were all taken care of by the C&R team. The work was to an immaculately high standard, and exceptionally affordable. Communication was excellent throughout. Within 1week of having... Read Full Review
Out of 4 quotes, C&R was the lowest.


By : 'Homi'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : M16
Absolute nightmare to deal with and never give you an update on my sale ,ongoing sale for 5 months and I have incurred large legal fees . Many failed viewings causing headache for my tenant. They never call you back or respond to your email Avoid this agent like the plague... Read Full Review
Bad for the service they provide
By : 'Pasquale'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : M15
Apologies for the long review but if it helps even one single person staying away from this agency it will be worth the time I've spent writing it. We have been 2 years with C&R and during that time we have mostly been ignored while we highlighted some issues that needed sorting (broken... Read Full Review
unprofessional and dishonest
By : Gurmet Chumber
19 Mar 2019Dear Pasquale, n nThank you for your review, which we note all the issues you claim to have raised. We remember very clearly the whole application process and the fact that you had a pet dog and...
By : 'Marc'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M54T
I have been a tenant of C and R properties for approximately 5 years and I have to say that on all the occasions that I have had to contact their Hulme office all of the staff have been very helpful. All maintenance issues are dealt with promptly and efficiently and with no fuss. I would have no... Read Full Review
N/A
By : 'Customer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
Everything started the very first day when we went to sign the tenancy agreement. Before signing the agreement we were ment to look around the house for the last time to make sure everything is fine, but got told to sign the agreement first and then have a look around, the reason for this was that... Read Full Review
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Last updated at 10/19/2022, 7:53:38 AM by allAgents