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Hulme Manchester, Manchester M15
3.8/5, 76 Reviews
73% Recommended
96% sales valuation accuracy
90% letting valuation accuracy
97% sales fee satisfaction
52% letting fee satisfaction
Specialists in Sales and Lettings of Commercial and Residential properties in the Manchester area
Independent Commercial and Residential Estate, Letting and Management Agents, continuously expanding with a growing reputation.
We cover a large geographical area and always have a varied selection of properties fro
m studios to luxury penthouses. Viewing's can be arranged on weekends and evenings to provide flexibility for customers.
We have a dedicated team of property consultants trained in all aspects of the business to provide an innovative and personal service to all our customers and clients whether your buying, selling, renting or want advice on property investments.
Please contact us or navigate through our site for more in depth information on all our services.
OPENING HOURS: MON-FRI 9.00am-6.00pm SAT 10.00am-5.00pm
"Dishonest and..."
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1 Star Review
By : 'Pasquale'
Services :
Rent PCM : £850
Would you recommend ? : No
Postcode : M15
23 Jan 2019
People found this helpful4
Apologies for the long review but if it helps even one single person staying away from this agency it will be worth the time I've spent writing it. We have been 2 years with C&R and during that time we have mostly been ignored while we highlighted some issues that needed sorting (broken fridge, water pressure and similar). It wasn't up until checkout that they showed their true face. We requested to be present during the checkout as we read in a few reviews that they are not always clear with the procedure. They asked us to pay £60 for a scheduled checkout, despite me telling them that I was ready to come at any point that was suitable for them with just 30 mins notice. They still demanded to be paid, arguing about the meaning of the word "scheduled" and not giving us any other choice. I've decided to ignore the fact that the woman who was replying to my enquiry was the rudest person I've ever had the chance to talk to or that when I showed up in their office they refused to acknowledge my presence for about 5 minutes (the owner kept on eating his crisps and avoiding eye contact) and just paid for it to avoid further trouble. I've gone trough my checkout with the only friendly employee of the agency and come out of the house with a signed piece of paper with a few things that we agreed needed fixing (and an estimate quote of "definitely less then £100"). A week later, despite everything was pretty much agreed, they decided that the house needed a treatment for the smell, as we had a dog in the property (which they were aware of). Despite that the fact wasn't even mentioned at the time of checkout and the house was left spotless and odorless I've waited for a quote, to decide how much was I willing to pay to avoid issues. I received a quote of £130 which included a chair that I've replaced and unpacked on the day. Once I made that clear they told me not to worry, they will take that off the final bill. 3 weeks later I've received an invoice of £180 which included not only my chair, but also a second couch that we never had. While the second couch has been taken off the bill (with a ridiculous excuse and no apology) the chair was left there. At that point they also decided to ask for £50 admin fee for having to call the company on my behalf, despite I've already paid for a scheduled checkout to avoid that instance. On top of that they charged me £60 for scheduled maintenance (fair) and £80 for a few plastic bits missing from a blind with no invoice (during the checkout he told me that parts shouldn't cost more then £20 and the blind itself wasn't worth half that money). In the end I've agreed to everything but refused to pay the admin fee, threatening to dispute everything and go to court. First they pretended to be kind enough to wave half of the cost and then, after my protests and threats they just released my deposit without further communication or answer to my email. On and on it took almost 2 months to get my deposit back, I've paid way more then I was supposed to and I had to fight to get back at least some of it. As someone already said, this agency is incredibly unprofessional, rude, with no customer service and with practices that are only created to rip off their customers. Steer away from them and if you really can't just walk in their office, a quick chat with the owner or their admin will make you realize that you are making a big mistake.
Comments on Agent Fees
unprofessional and dishonest
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By : Gurmet Chumber
19 Mar 2019Dear Pasquale, n nThank you for your review, which we note all the issues you claim to have raised. We remember very clearly the whole application process and the fact that you had a pet dog and was open and honest by giving this information before hand and even graced us with you dog’s presence when you into our offices to sign the tenancy agreement. We have always been very accommodating with your requests and any repairs have been that you have raised had been addressed within an appropriate time line. We had rented the property beforehand and no one ever mentioned issues like water pressure and when tested was fine. Please note that the currents tenants also have not raised any issues with the water pressure. n nRegarding the check out, as you may remember we did not want to give you a quote on the day as we couldn’t estimate all the work given that 3rd party contractors are involved. We reluctantly, and albeit mistakenly gave you a very rough estimate on costs – and in no way said it would ‘definitely’ be less than £100.00. My property manager assured you that this was an approximation and should only be taken as a guide. n nOn the day of the scheduled checkout the property had been freshly cleaned, some areas were still wet and smelt of cleaning solution (with a large solution spill on the carpet). On top of this most of the windows were open (which the property manager closed as he went around the property). Due to this, my property manager could smell on the day was only the cleaning solution. He was even reasonable enough to help clean minor areas that were missed right in front of you. n nWhen one of my colleagues did a viewing on the property, he noted the very pungent smell of dog – and the property was not being let specifically due to this smell. Anything following a checkout can be added and charged to whoever is liable (something the DPS Guidelines include) – if it is reasonable. It was 100% reasonable to get the property de-odourised. n nThe cost of this was £135.00 – but we actually charged you less than this on the actual deduction. During this time, the landlord removed the chair and replaced it with a sofa – so the invoice was £180.00. You were not charged for the chair like you say because it wasn’t even in the property, and we reduced the invoice down to £131.50. n nThis was not the first time you were told about the £50.00 Admin Fee. You were told at the start of the tenancy, and on the original checkout report that was sent – you decided not to read my email or your tenancy agreement. However, out of good faith we decided to waive this fee completely. n nThe repairs on the blind actually cost more than you were charged, again – but this was reduced this down as to be more reasonable in line with DPS guidelines. My Property manager told you numerous times that a physical person has to go and do repairs, and fit items, these people get paid by the hour on top of the cost of the item, they do not work for free – we cannot be held accountable for these costs as we do not make them. n nIn the end – not including the unexpected smell and deodorising associated to that, the final cost was £138.28, not far off the estimation given. The deodorising was unavoidable, and made the property un-lettable. In fact, we even offered for you to come back to the property with me and investigate the smell yourself just in case you were doubting it. n nI’ve spoken to my colleagues whom you dealt with in the office and you were not kept waiting five-minutes, this is a untrue statement and a huge exaggeration on your part. Were in a small office so you there is no way we would leave you standing for a 5 full minutes without any acknowledgement. The Property Administrator on the front desk dealt with you straight away. I find it disappointing that you have also commented on my manager eating his lunch at his desk, which has nothing to do with the matter at hand. n nAll in all – we were wholly reasonable with you throughout the process, and informed you that the Christmas and New Year break would cause a short delay. We feel many of your comments are unfair and missing a lot of information simply to paint us in a poor light.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 97% | £90,000 | £315,000 |
| Lettings | 90% | 52% | £500 | £1,000 |
Areas covered
- M15
Address
C & R Properties
54 Stretford Road, Meridian Square, Manchester, Greater Manchester
M15 5JH
0161 227 9990
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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C & R Properties Branches (View All 2)
Great service and highly ...
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5 Star Review
By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £305000
Would you recommend ? : Yes
Postcode : M15
30 May 2025
People found this helpful0
Great service and highly recommended, was a difficult process at times due to buyer’s solicitor but C&R helped get it... Read Full Review
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Nightmarish ...
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1 Star Review
By : 'Lok'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M12
25 Sept 2024
People found this helpful0
Nightmarish experience - faulty appliances, withheld deposit for no reason, frequent viewings, refused access to power meter - would recommend staying away. Boiler, microwave, oven, dishwasher were not working when we moved in - took several months to resolve. Tried to schedule about 15... Read Full Review
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C&R provided a ...
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5 Star Review
By : 'Steve'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : M15
14 Feb 2022
People found this helpful0
C&R provided a professional & friendly service during the 10 years plus that they managed the rental of my property. Equally good during the sale... Read Full Review
Comments (0)Was this helpful?:
Brilliant agents!The speed of ...
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5 Star Review
By : 'P'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : M15
8 Dec 2021
People found this helpful0
Brilliant agents! The speed of listing, the quality of the photos and video, responsive interaction all lead to a smooth house sale. Thanks... Read Full Review
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It has been a very traumatic ...
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5 Star Review
By : 'Debbie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WN5
6 Dec 2021
People found this helpful0
It has been a very traumatic time for my brother and I who have lost a member of our family each year for the past three years. Losing mum almost took us to breaking point and I'll never forget Gourmet giving us some kind words and reassurance at a time we needed it most. After the first... Read Full Review
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Avoid this place people! I ...
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1 Star Review
By : 'HonestReviewer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M1
1 Dec 2021
People found this helpful1
Avoid this place people! I had a terrible experience with them. They have zero respect for their clients. When you leave, they will take your deposit and claim all sorts. The manager * is very bitter and staff are rude and arrogant. Avoid at all... Read Full Review
Comments (5)Was this helpful?:
By : Gurmet Chumber
1 Dec 2021Dear Reviewer, Thank you for your comments to establish the truth, I would be very interested to know who you are and what property you lived at and at what period. I guess you had no issues...
We have had issues with them ...
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1 Star Review
By : 'Jade'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : M15
18 Sept 2021
People found this helpful1
We have had issues with them from the start. First we were not told the full amount to be paid until A WEEK before move in, which was rudely rebutted with a ‘well you should have known’ sort of response. Then the move in time was pushed back even later from 2pm to 4pm (who moves ... Read Full Review
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Comments (3)Was this helpful?:
By : Gurmet Chumber
2 Dec 2021Hello Jade, I'm a little surprised by your review. I don't understand why would you not know what you would have to pay? you were sent this information from the very start of your application...
Useless. DONT DO ...
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1 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
4 Sept 2021
People found this helpful0
Moved In to a property without power or hot water. Contacted them and the call was not answered multiple times. When I did get through they said they will call me back, they never did. The next day I got an email basically saying “can you sort it”. I replied “no,... Read Full Review
Comments (1)Was this helpful?:
By : Gurmet Chumber
4 Sept 2021Hi Daniel, I'm sorry that you have not had a smooth move in. I don't understand what has gone wrong as all of our properties have all mains connected and should be a case of just turning a...
Had an awful experience with ...
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1 Star Review
By : 'Tim'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : M1
1 Sept 2021
People found this helpful0
Had an awful experience. Awful customer service. I was renting a flat from this agency. When it comes for payments or any other fee that tenants have to pay, they immediately write an email or call. But when tenants need some help, or returning deposit money, they say they are so busy. Rude,... Read Full Review
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AWFUL! Rude, unprofessional, ...
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1 Star Review
By : 'Peter'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
17 Aug 2021
People found this helpful1
AWFUL! Rude, unprofessional, dismissive and disinterested. Why on earth any landlord would use them (probably really cheap, but cheap is what you get)... This is a question I thought as I waited for them in the rain for 25 minutes because they were late and couldn't be bothered to even... Read Full Review
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The worst renting experience ...
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1 Star Review
By : 'Tremaine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
5 Jan 2021
People found this helpful3
The worst renting experience I have ever had the misfortune of experiencing. Overall the staff are completely unhelpful, the maintenance team unresponsive, and good luck getting your deposit back! We had numerous problems right from the beginning. We were lied to about the heating being... Read Full Review
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All they are good for is ...
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1 Star Review
By : 'N/a'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : M15
12 Sept 2019
People found this helpful5
I can't express enough to stay away from C & R properties. If there was a 0 rating I would use it. Not only were they rude & manipulative, they also ignored countless emails regarding maintenance which later they used against us to take our deposit, they sent private &... Read Full Review
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Avoid like the plague! Their ...
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1 Star Review
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
6 Sept 2019
People found this helpful2
Avoid like the plague! Their staff don't respect being asked to give proper notice, had one just try and let themselves in. They got angry when I turned them away! Horrible Horrible... Read Full Review
Comments (0)Was this helpful?:
Market leaders for a ...
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5 Star Review
By : 'Abul'
Services : Sales( As a Buyer )
Sold price : £171000
Would you recommend ? : Yes
Postcode : M154
1 Jun 2019
People found this helpful0
Recently completed the purchase of a house in the Hulme area. We decided to view some properties listed under C&R Properties as they are easily the market leaders. It's hard to miss the sheer number of properties that they either let out or sell when one views the TO LET or FOR... Read Full Review
Comments on Agent Fees
No fees for buyers
Comments (1)Was this helpful?:
By : Amanda
19 Feb 2020Gurmet and the team were fantastic all the way through the sales process. Great communication, very friendly. Would definitely...
House ...
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5 Star Review
By : 'Anu'
Services : Sales( As a Vendor )
Sold price : £172500
Would you recommend ? : Yes
Postcode : M15
8 May 2019
People found this helpful0
C&R did a good professional job through the whole sale process. They kept me informed of progress and worked hard to achieve an agreed sale and followed the process through to completion. I also use C&R for property rental and they are very knowledgeable and well regarded in the... Read Full Review
Comments on Agent Fees
Fees are fairly priced for the services provided
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Fantastic ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : M15
11 Apr 2019
People found this helpful0
We were remotely selling a property and C&R did everything for us. House clearance, decorating, repair works were all taken care of by the C&R team. The work was to an immaculately high standard, and exceptionally affordable. Communication was excellent throughout. Within 1week of having... Read Full Review
Comments on Agent Fees
Out of 4 quotes, C&R was the lowest.
Comments (0)Was this helpful?:
property ...
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1 Star Review
By : 'Homi'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : M16
19 Feb 2019
People found this helpful3
Absolute nightmare to deal with and never give you an update on my sale ,ongoing sale for 5 months and I have incurred large legal fees . Many failed viewings causing headache for my tenant. They never call you back or respond to your email Avoid this agent like the plague... Read Full Review
Comments on Agent Fees
Bad for the service they provide
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Dishonest and ...
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1 Star Review
By : 'Pasquale'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : M15
23 Jan 2019
People found this helpful4
Apologies for the long review but if it helps even one single person staying away from this agency it will be worth the time I've spent writing it. We have been 2 years with C&R and during that time we have mostly been ignored while we highlighted some issues that needed sorting (broken... Read Full Review
Comments on Agent Fees
unprofessional and dishonest
Comments (1)Was this helpful?:
By : Gurmet Chumber
19 Mar 2019Dear Pasquale, n nThank you for your review, which we note all the issues you claim to have raised. We remember very clearly the whole application process and the fact that you had a pet dog and...
BRILLIANT ...
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2 Star Review
By : 'Marc'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M54T
20 Dec 2018
People found this helpful0
I have been a tenant of C and R properties for approximately 5 years and I have to say that on all the occasions that I have had to contact their Hulme office all of the staff have been very helpful. All maintenance issues are dealt with promptly and efficiently and with no fuss. I would have no... Read Full Review
Comments on Agent Fees
N/A
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I dont reccomend this agency, ...
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1 Star Review
By : 'Customer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
20 Dec 2018
People found this helpful2
Everything started the very first day when we went to sign the tenancy agreement. Before signing the agreement we were ment to look around the house for the last time to make sure everything is fine, but got told to sign the agreement first and then have a look around, the reason for this was that... Read Full Review
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Last updated at 10/19/2022, 7:53:38 AM by allAgents
