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Truro, TR1
2.9/5, 18 Reviews
47% Recommended
100% sales valuation accuracy
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100% sales fee satisfaction
63% letting fee satisfaction
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"...TERRIBLE, FAKE AND TO..."
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1 Star Review
Will
James
By : 'Magda'
Services :
Rent PCM : £1060
Would you recommend ? : No
Postcode : TR1
18 Dec 2020
People found this helpful0
FROM 5 STARS TO 1...and I'm being nice... Absolutely utterly awful. We've been with Martin and Co for few years. Moved to the house on Broad Street, Truro. The house was redecorated by it's owners, so wasn't all professionally painted..but anyway... we got the house, monthly payment 1040£, after few months, we've notices that the wall in the dining room is...falling off... literally. In the lounge paint stared peeling off after few weeks... Contacted the agency, nothing was sorted for months... the part of the wall fell off... we had heading non stop and the house was airy all the time.../ month and months later, the price went 20f up( nothing fixed) dining room was useless... Several leeks from the roof and the ceiling, that have never been fixed, and added even more to the wall damage. Yet..we were patient. The wall.was never properly finished, no treatment,nothing..after the walls dried they started crumbling again... Everything was diy and poorly done, we wanted to paint the house, owner agreed. We've sterted painting the house, all Farrow& Ball to find out that the house is on sale... At the same time, still hoping that the agency will fix the wall, the ceiling, and leeks..nothing.. The oven was so old the door broke and burned my hand. Informed the agency, they've been over many times- checking the house and the boiler- which was constantly broken, because they didn't want to fix it. After 4-6months the door from the oven wasn't fixed. The old toilet system (thank god, we had 3bathrooms) was broken-informed the agency, spoke to a plumber - for 3-4months no one came!! which by law is illegal for the agency not to fix the toilet! Still...we were patient. House was sold, ...we didn't finish the painting, started taking off paint in the bathroom... Anyway..now... The house is going to a new owner, who is demolishing the kitchen, wall between the dining room and the lounge and everything else... - they've agreed we don't need to paint anything, agency confirmed by email. Now, moved out few days ago- cleaned everything, even hired the carpet cleaner as Will told us(agent) threatening there might not be a deposit back... Got a report today- and apparently EVERY SINGLE THING THAT WE'VE TOLD THE AGENCY, THAT NEEDS FIXING, OR THAT WAS THERE WHEN WE'VE MOVED IN OR HAPPENED DUE TO THE POOR QUALITY OF BUILDING ...WAS OUR FAULT...AND WE WON'T BE GETTING OUR DEPOSIT BACK...Will knowing our cleaning guy comes on Monday at 3pm sent someone to check the house at 11... we've left the bins recycling in recycling bags and everything in black bags for bin collection today.. yet, the report says we've left loads of rubbish... We've even hired a skip months ago, go get rid of the previous owners junk from the attic and shed...and we've left things that were there..yet... still our fault... Martin and Co is a disgrace, absolute disgrace. When Julie was there it was far more decent agency, but Will, along with Jamie are utterly unprosfessional, and try to avoid email conversations....
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By : Will Gentle
18 Dec 2020Dear Madga. Thanks for taking the time to write all of this. Sorry I do have to disagree with 99% and feel that perhaps your obvious anger is due to the fact that you are losing all of your deposit, most of which I have to add is due to you not paying rent and the deposit is being held to cover your arrears. You have three toilets in the house and one of the toilets (a saniflow toilet) was blocked due to putting too much paper down. You still had two working toilets and while I appreciate it did take a couple of weeks to sort as we had to get a special contractor to fix, we never left you without. When the boiler broke down, we brought you portable heaters. I am not sure what else we could do. I am not sure exactly how to respond to all the various allegations you have made. You lived in the house for three years and renewed your contract each year. Not sure why someone would do that if the property was so bad? Anyway, we have tried to resolve things with you and even organised for your passport (which you left behind) to be returned to you. The deposit is registered with the DPS and you can ask an arbitrator to make an independent review here. Sorry to read of your frustration and all the best for the new property
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £345,000 | £345,000 |
| Lettings | 100% | 63% | £500 | £1,060 |
Address
Martin & Co
22 New Bridge Street, Truro, Cornwall
TR1 2AA
01872 225354
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
Will and his team were ...
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5 Star Review
By : 'Ros'
Services : Sales( As a Vendor )
Sold price : £345000
Would you recommend ? : Yes
Postcode : TR3
16 Jun 2025
People found this helpful0
Will and his team were brilliant, we had a very tricky sale with a purchaser who didn't understand the process and were not receiving very good advice from their unqualified solicitor. Will was extremely professional and helped us navigate this difficult... Read Full Review
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This company have ruined my ...
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1 Star Review
By : 'Sadness'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TR10
5 Sept 2022
People found this helpful0
This company have ruined my life with their lies and misrepresentations. I’m now a severely depressed woman with two children who have additional needs and need a specific school which we can’t access cos the council can’t house us close enough to the school. I have... Read Full Review
Comments (1)Was this helpful?:
By : Will Gentle
5 Sept 2022I am so sorry to read this review and not sure how to react. Sadly, I don’t recognise the name of the person who wrote the review so I can’t comment on the specific situation, I have to...
Discrimination at the highest ...
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1 Star Review
By : 'Kathryn'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TR16
8 Jan 2021
People found this helpful0
Discrimination at the highest level regarding applicants on benefits. Required a viewing on a property I was interested in. No viewing to me and let agreed within 24 hours. Didn't have the courtesy to email. Shocking... Read Full Review
Comments (1)Was this helpful?:
By : Will Gentle
8 Jan 2021Hi Kathryn I am sorry to read your review and have checked our system and spoken to the person in the office you dealt with. You sent us an email at 11.49am on the 7th of January and we didn’t ...
...TERRIBLE, FAKE AND TO ...
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1 Star Review
By : 'Magda'
Services : Letting( As a Tenant )
Rent PCM : £1060
Would you recommend ? : No
Postcode : TR1
18 Dec 2020
People found this helpful0
FROM 5 STARS TO 1...and I'm being nice... Absolutely utterly awful. We've been with Martin and Co for few years. Moved to the house on Broad Street, Truro. The house was redecorated by it's owners, so wasn't all professionally painted..but anyway... we got the house, monthly ... Read Full Review
Comments (1)Was this helpful?:
By : Will Gentle
18 Dec 2020Dear Madga. Thanks for taking the time to write all of this. Sorry I do have to disagree with 99% and feel that perhaps your obvious anger is due to the fact that you are losing all of your...
Sales and ...
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5 Star Review
By : 'Catherine'
Services : Sales( As a Vendor )
Sold price : £131
Rent PCM : £695
Would you recommend ? : Yes
Postcode : TR1.
5 Sept 2018
People found this helpful0
Wish we had found them before. Most efficient letting company we have used. Nothing too much trouble. Always found excellent tenants keeping us fully in the picture and very quickly sorting out any problems as and when they occurred. Latterly sold a property and again the communication with us was... Read Full Review
Comments on Agent Fees
Good
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Flat ...
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5 Star Review
By : 'GW,'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME19
20 Jul 2018
People found this helpful0
Julie knew what I wanted before I did! She sourced the properties, was patient and helpful, but gave professional advice when needed. I ended up with exactly the right flat, and the process was made very easy for me. Great communication with prompt and helpful service. Highly... Read Full Review
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Excellent service on intial ...
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5 Star Review
By : 'Tony'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TR11
22 Mar 2018
People found this helpful0
After several frustrating attempts to arrange a short notice rental property through other agents in Truro, I found Will and Leanne to be a completely differnt level of service. From first contact I found Will and Leanne to be helpful, and showing a genuine sense of consideration towards me as a... Read Full Review
Comments on Agent Fees
Fees as expected.
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Terrible agent. I paid my ...
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1 Star Review
By : 'Deb'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : TR8
3 Mar 2017
People found this helpful2
Terrible agent. I paid my deposit and rent to them. Had all communication with the agent in relation to the property and not with the landlord. At the end of my tenancy the agent organised a checkout report which stated the property was clean and in good condition. The landlord is now trying to... Read Full Review
Comments (1)Was this helpful?:
By : Will Gentle
3 Mar 2017Dear Deb, Sorry to hear that you are unhappy. I have responded to your email to me today to try and explain that your tenancy (and deposit) was managed by your landlord. I will chase the landlord...
Very efficient re-letting of ...
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4 Star Review
By : 'Roger'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR1
5 Jan 2017
People found this helpful1
Very efficient re-letting of our flat in Truro. Will and Leanne both very friendly and helpful and clear in advice when... Read Full Review
Comments on Agent Fees
Good
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Julie is always a hard worker ...
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4 Star Review
By : 'you'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR4
9 Dec 2016
People found this helpful2
Julie is always a hard worker , and is very good at her job,i can alway rely on Julies service. This is the 3rd year Julie have got a tenant for me, i would recommend for Julie to get you a... Read Full Review
Comments on Agent Fees
Good Service
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I am extremely pleased with ...
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5 Star Review
By : 'Barry'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TR1
27 Nov 2016
People found this helpful2
I am extremely pleased with the service I have received from Martin and Co Truro. They are friendly, professional and really helpful and they have always answered any questions I've had immediately. Thanks guys, and thank you to Julie Aylward... Read Full Review
Comments on Agent Fees
I understand the agent has to charge certain fees, however I do find them fairly steep.
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Truly an experience made very ...
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1 Star Review
By : 'CB123'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TR1
23 Oct 2016
People found this helpful2
Truly an experience made very unpleasant by Martin and Co. Deeply unhelpful during the tenancy period, difficult to contact, emails often go unreplied. Some employees unhelpful to the point of rude at times. (*Mr Gentle is the one good point of the company, tried to be helpful, only wish we'd... Read Full Review
Comments (1)Was this helpful?:
By : William Gentle
24 Oct 2016Dear 'CD123' I am disappointed to read your comments on this site as I feel we have always tried to help our tenants as best we can. All of my staff will be spoken to if you feel that at any time...
Lack of information viewing ...
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1 Star Review
By : 'JDog'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : TR8
10 Jul 2016
People found this helpful0
Lack of information viewing with hidden fees. Empathy is completely unknown to them and you can expect to ping incorrectly completed documentation back to them and query various different fee quotations. They strive to achieve defensive excuses to drive their customer service apposed to... Read Full Review
What agent could do to change your mind?
Lack of information viewing with hidden fees
Comments on Agent Fees
Lack of information viewing with hidden fees
Comments (1)Was this helpful?:
By : Will Gentle
13 Jul 2016Dear 'JDog'. Firstly I would like to apologise if you in any way felt that fees were not made clear to you or that you feel that you did not get accurate information from the staff here. I am not...
I dont think there could be ...
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1 Star Review
By : 'Steve'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL30
7 Mar 2013
People found this helpful3
I dont think there could be enough space to write what i need to but in a nutshell i recommend along with other reviews to avoid at all costs. The good reviews i would be cautious of also. They are lap dogs with no back bone and deal with tenants abissmally along with the Landlord they were... Read Full Review
What agent could do to change your mind?
CLOSE DOWN
Comments (1)Was this helpful?:
By : WillGentle
21 Aug 2013Dear Steve H Many thanks for your honest response. I do know the property you are referring to. I'm disappointed to read your comments. Very quickly I would like to say that your deposit was £2353...
I have been a landlord for ...
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5 Star Review
By : 'Very'
Services : Letting( As a Owner )
Would you recommend ? : Yes
10 Jul 2012
People found this helpful0
I have been a landlord for years and have always managed my own portfolio and had both good and bad tenants in my time but it all got a bit much so I decided to have a look around at some Letting agents. I had always been unsure of them in the past but a friend of mine who has also been a Landlord... Read Full Review
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By : WillGentle
21 Aug 2013Thanks for your comments. Always nice to...
Having used several agents in ...
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5 Star Review
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
11 Apr 2012
People found this helpful2
Having used several agents in Cornwall over the past few years, I discovered Martin and Co, and what a breath of fresh air! The Manageress there didn't attempt to give us the normal agent patter, but simply listened to what I wanted and gave several options for ensuring I received great... Read Full Review
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Not the best agent in the ...
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1 Star Review
By : 'Sue'
Services : Letting( As a Owner )
Would you recommend ? : No
18 Jan 2012
People found this helpful7
Not the best agent in the town, the manager has attitude and the office is very disorganised. Would never use again. I have several properties in Cornwall and would look to use another... Read Full Review
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Its hard to know where to ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Would you recommend ? : No
8 Nov 2011
People found this helpful7
Its hard to know where to start to be honest but in a nutshell the Manageress in there is one of the rudest individuals ever with an attitude not for the faint hearted. She is obnoxious and needs bringing donw a peg or two by anyone facing her. Under no circumstances does she deserve a job in the ... Read Full Review
What agent could do to change your mind?
By sacking the Manageress
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