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The UK's Largest Customer Review Website for the Property Industry

2.9/5, 18 Reviews
47% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
63% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £345,000 | £345,000 |
| Lettings | 100% | 63% | £500 | £1,060 |
Martin & Co
22 New Bridge Street, Truro, Cornwall
TR1 2AA
01872 225354

By : 'Ros'
Services : Sales( As a Vendor )
Sold price : £345000
Would you recommend ? : Yes
Postcode : TR3
Will and his team were brilliant, we had a very tricky sale with a purchaser who didn't understand the process and were not receiving very good advice from their unqualified solicitor. Will was extremely professional and helped us navigate this difficult... Read Full Review

By : 'Sadness'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TR10
This company have ruined my life with their lies and misrepresentations. I’m now a severely depressed woman with two children who have additional needs and need a specific school which we can’t access cos the council can’t house us close enough to the school. I have... Read Full Review
By : Will Gentle
5 Sept 2022I am so sorry to read this review and not sure how to react. Sadly, I don’t recognise the name of the person who wrote the review so I can’t comment on the specific situation, I have to...
By : 'Kathryn'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TR16
Discrimination at the highest level regarding applicants on benefits. Required a viewing on a property I was interested in. No viewing to me and let agreed within 24 hours. Didn't have the courtesy to email. Shocking... Read Full Review
By : Will Gentle
8 Jan 2021Hi Kathryn I am sorry to read your review and have checked our system and spoken to the person in the office you dealt with. You sent us an email at 11.49am on the 7th of January and we didn’t ...


By : 'Magda'
Services : Letting( As a Tenant )
Rent PCM : £1060
Would you recommend ? : No
Postcode : TR1
FROM 5 STARS TO 1...and I'm being nice... Absolutely utterly awful. We've been with Martin and Co for few years. Moved to the house on Broad Street, Truro. The house was redecorated by it's owners, so wasn't all professionally painted..but anyway... we got the house, monthly ... Read Full Review
By : Will Gentle
18 Dec 2020Dear Madga. Thanks for taking the time to write all of this. Sorry I do have to disagree with 99% and feel that perhaps your obvious anger is due to the fact that you are losing all of your...

By : 'Catherine'
Services : Sales( As a Vendor )
Sold price : £131
Rent PCM : £695
Would you recommend ? : Yes
Postcode : TR1.
Wish we had found them before. Most efficient letting company we have used. Nothing too much trouble. Always found excellent tenants keeping us fully in the picture and very quickly sorting out any problems as and when they occurred. Latterly sold a property and again the communication with us was... Read Full Review
Good

By : 'GW,'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME19
Julie knew what I wanted before I did! She sourced the properties, was patient and helpful, but gave professional advice when needed. I ended up with exactly the right flat, and the process was made very easy for me. Great communication with prompt and helpful service. Highly... Read Full Review


By : 'Tony'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TR11
After several frustrating attempts to arrange a short notice rental property through other agents in Truro, I found Will and Leanne to be a completely differnt level of service. From first contact I found Will and Leanne to be helpful, and showing a genuine sense of consideration towards me as a... Read Full Review
Fees as expected.
By : 'Deb'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : TR8
Terrible agent. I paid my deposit and rent to them. Had all communication with the agent in relation to the property and not with the landlord. At the end of my tenancy the agent organised a checkout report which stated the property was clean and in good condition. The landlord is now trying to... Read Full Review
By : Will Gentle
3 Mar 2017Dear Deb, Sorry to hear that you are unhappy. I have responded to your email to me today to try and explain that your tenancy (and deposit) was managed by your landlord. I will chase the landlord...


By : 'Roger'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR1
Very efficient re-letting of our flat in Truro. Will and Leanne both very friendly and helpful and clear in advice when... Read Full Review
Good

By : 'you'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR4
Julie is always a hard worker , and is very good at her job,i can alway rely on Julies service. This is the 3rd year Julie have got a tenant for me, i would recommend for Julie to get you a... Read Full Review
Good Service


By : 'Barry'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TR1
I am extremely pleased with the service I have received from Martin and Co Truro. They are friendly, professional and really helpful and they have always answered any questions I've had immediately. Thanks guys, and thank you to Julie Aylward... Read Full Review
I understand the agent has to charge certain fees, however I do find them fairly steep.


By : 'CB123'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TR1
Truly an experience made very unpleasant by Martin and Co. Deeply unhelpful during the tenancy period, difficult to contact, emails often go unreplied. Some employees unhelpful to the point of rude at times. (*Mr Gentle is the one good point of the company, tried to be helpful, only wish we'd... Read Full Review
By : William Gentle
24 Oct 2016Dear 'CD123' I am disappointed to read your comments on this site as I feel we have always tried to help our tenants as best we can. All of my staff will be spoken to if you feel that at any time...

By : 'JDog'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : TR8
Lack of information viewing with hidden fees. Empathy is completely unknown to them and you can expect to ping incorrectly completed documentation back to them and query various different fee quotations. They strive to achieve defensive excuses to drive their customer service apposed to... Read Full Review
Lack of information viewing with hidden fees
Lack of information viewing with hidden fees
By : Will Gentle
13 Jul 2016Dear 'JDog'. Firstly I would like to apologise if you in any way felt that fees were not made clear to you or that you feel that you did not get accurate information from the staff here. I am not...


By : 'Steve'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PL30
I dont think there could be enough space to write what i need to but in a nutshell i recommend along with other reviews to avoid at all costs. The good reviews i would be cautious of also. They are lap dogs with no back bone and deal with tenants abissmally along with the Landlord they were... Read Full Review
CLOSE DOWN
By : WillGentle
21 Aug 2013Dear Steve H Many thanks for your honest response. I do know the property you are referring to. I'm disappointed to read your comments. Very quickly I would like to say that your deposit was £2353...

By : 'Very'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I have been a landlord for years and have always managed my own portfolio and had both good and bad tenants in my time but it all got a bit much so I decided to have a look around at some Letting agents. I had always been unsure of them in the past but a friend of mine who has also been a Landlord... Read Full Review
By : WillGentle
21 Aug 2013Thanks for your comments. Always nice to...
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Having used several agents in Cornwall over the past few years, I discovered Martin and Co, and what a breath of fresh air! The Manageress there didn't attempt to give us the normal agent patter, but simply listened to what I wanted and gave several options for ensuring I received great... Read Full Review
By : 'Sue'
Services : Letting( As a Owner )
Would you recommend ? : No
Not the best agent in the town, the manager has attitude and the office is very disorganised. Would never use again. I have several properties in Cornwall and would look to use another... Read Full Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Would you recommend ? : No
Its hard to know where to start to be honest but in a nutshell the Manageress in there is one of the rudest individuals ever with an attitude not for the faint hearted. She is obnoxious and needs bringing donw a peg or two by anyone facing her. Under no circumstances does she deserve a job in the ... Read Full Review
By sacking the Manageress
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.