The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1/5, 4 Reviews
0% Recommended
By : 'Miss'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : NE6
Please DO NOT USE Newcastle Boutique apartments previously known as quality streets to either rent an apartment through Airbnb or Booking.com or leave your home in the hands of Laura Bell the company director and her co workers SHE is an absolute con artist and we truly do not know how this woman sleeps at night. We trusted Laura Bell and her company to rent out our apartment on the Queyside in Newcastle. From the beginning of the agreement she was always late in paying our commission often missing out numerous amounts of money. She cancelled bookings with clients and never paid back their deposits. We had nothing but endless stress and worry with this company and she treated the customers and landlords terrible. She doesn’t look after your property or your clients. Finally we cancelled our contract as many points on the agreement had not been adhered too, whilst the final check was done our furnishings, TV and other things went missing from our apartment which Laura denied all knowledge off of course!!! This matter is left with the police She still owes us over £700 in unpaid commissions which we are proceeding with. Landlords & future tenants please DO NOT trust this company they will take your money and cancel you at the last minute. Hopefully we can stop just one more person being ripped off by Laura Bell.
By : Officer 596
8 Sept 2020I’d like to talk to you about this. Please contact Northumbria Police and give the address and company name
By : Laura Bell
8 Sept 2020Good evening Zoe & Vass . Thank you for your review. To confirm from the start of the agreement we arranged to pay you an agreed standing order amount of £1000 on the same day each month plus any additional rent payments made on a 4 weekly basis following the statement and less commission charges . The follow up payment was not paid late it was just chased on a weekly basis. We did not charge any guests deposits on this apartment therefore would not have withheld any from any guests. As per evidence provided to the police all items and furnishings were left in the apartment following the cleaners final check , the keys were then posted back to you via recorded delivery as requested. Two months later we receive a call from you advising there was items missing. The apartment was fully maintained by ourselves for 18 months including 3 monthly checks from yourself with no issues raised. We received the notice to end the agreement at the beginning of the UK lockdown. It would have been advisable to arrange and conduct a final handover rather than being asked to post back keys. Thank you
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Newcastle Boutique Apartments
Quayside, Newcastle upon Tyne, Tyne & Wear
NE1 4DY
0191 206 4091

By : 'DIPANSHU'
Branch : Quayside, Quayside
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE1
Please be careful while taking apartment from Laura bell. I was on a short term tenancy and left the apartment but got her tenants for the apartment i was living and also for other apartments but she did not care and still kept my money. I informed officials and also my solicitor asked me to sent ... Read Full Review

By : 'Disappointed'
Branch : Quayside, Quayside
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE1
Would give this place 0 stars if possible. We pre booked this apartment and we’re driving 5 hours to get here. We tried to call Laura 1 hour prior to our arrival to request info on parking and Laura did not answer her phone even after many attempts. When we actually arrived at the ... Read Full Review
By : Laura Bell
8 Sept 2020Delightful couple .. welcome back to book for a 3rd stay anytime...
By : 'Miss'
Branch : Quayside, Quayside
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : NE6
Please DO NOT USE Newcastle Boutique apartments previously known as quality streets to either rent an apartment through Airbnb or Booking.com or leave your home in the hands of Laura Bell the company director and her co workers SHE is an absolute con artist and we truly do not know how this ... Read Full Review
By : Officer 596
8 Sept 2020I’d like to talk to you about this. Please contact Northumbria Police and give the address and company...
By : 'Suneeta'
Branch : Quayside, Quayside
Services : Other (Holiday rental)
Would you recommend ? : No
Postcode : NE6
Do not book an apartment here! I booked one for my birthday on 19/02 and they told me at 12pm on the same day it had been cancelled! Ruined birthday plans and I didn’t even get an apology. They told me to wait 7-12 working days for a refund which I patiently did and guess what? I still ... Read Full Review
By : Laura
6 May 2020Hi Suneeta thank you for your review and I am sorry to hear you were unhappy with our service. Unfortunately we do have an age restriction of 25 along with no events or parties being allowed due to...
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