We have just vacated a property let by your move, and are appalled and disgusted at the service we have received. Staff at this and the exmouth branch have been rude, argumentative, patronising and insulting throughout our tenancy and especially during check out. After informing the agents that we would not be renewing our tenancy, they bombarded us with requests to complete a renewal contract anyway, and refused to believe that we were not renewing, despite us having told at least two separate colleagues. Throughout the tenancy, whenever we reported a problem caused by wear and tear, instead of working with us to have the problem resolved, the agents instead spent significant effort trying to force us to admit fault that the shoddy fixtures had inevitably broken. None if these issues were ever addressed or resolved during our tenancy, and we fully expect the agents to try and take money from our deposit to repair these In addition, when we expressed interest in having a dog on the property, which the landlord was amenable to, the agents coerced us into pressure washing parts of the property (at no small cost to ourselves) in order to allow this. They did so because when the landlord asked us if this pressure washing had been done prior to our move in, we answered honestly with a no. Again, despite our having regularly cleaned and pressure washed the outdoor area, we expect the agent to deduct money from our deposit to pay for this to be done again (even though they probably won't actually do it). I could go on, but I will end with one final example. We left the property in difficult circumstances (corona) and were sadly let down by our cleaners at the last minute, and had no choice but to leave the house in a less than perfect state. We returned to collect the last of our belongings and clean up, and the agent that checked us out took no heed of our apologies and explanations for the state, preferring instead to insult our intelligence, maturity and honesty. In short, I would rather live in a cave than rent a property through this agency again.