The agents provided good service and helpful. Besides, the communication is efficient and fast. Especially thanks to Mr. Mitchel & Ms. Stacy who are very kind and... Read Full Review

The agents provided good service and helpful. Besides, the communication is efficient and fast. Especially thanks to Mr. Mitchel & Ms. Stacy who are very kind and... Read Full Review

The lack of communication and the way they treat people makes me wonder how these guys are in business, we put an offer in for a let property and have to keep chasing for updates with false promise after false promise of call backs, it has now been 10 days and have managed to make an offer and all... Read Full Review

Excellent lettings service very helpful staff especially Jessica she has gone above and beyond of what would be expected would definitely use Barnt Green lettings department again, the accounts department are also very... Read Full Review

Excellent dealings before the lockdown but since has dropped. I hope after lockdown is eased I can get the service I was recieving before taking the... Read Full Review

*Charge you an absolute fortune to book you out of a rental property, produce a report then try to steal your deposit for things which aren't even listed as being wrong in the inventory they've charged you a fortune to produce. They are currently hanging onto a non disputed section of... Read Full Review

Samantha has dealt with our enquiries promptly and efficiently, therefore creating a good relationship with our tenants. Samantha has been helpful and professional at all times. When we have been on holiday she has dealt with situations on our behalf to which we are grateful.. We would like to... Read Full Review

I find that the service provided by Oulsnam Letting is consistently good. In my most recent appointment of Oulsnam, they were quick to survey and value the letting, discuss options, and once agreed, put on market without delay. Interests in the letting were quickly conveyed to us. A prospective... Read Full Review

Thomas came out to see me and explained the entire process in detail and gave me a valuation what I was extremely happy with. A tenant was found very quickly and Marie was very efficient when carrying out the referencing checks and drafting up the paperwork. I could not recommend this company... Read Full Review

Our experience with Oulsnam has been abysmal. It is my opinion that they are masters of playing one person off against the other, and are prepared to fabricate situations in order to support their whims. In particular, my view is that *they misrepresented situations to us on numerous occasions and... Read Full Review

Rented through Oulsnam for two years and have to say that they are one of the most unprofessional companies that I have come across. They can't do the basics like telling the time, adding up or acknowledge emails and they don't listen. We had to live with rising damp for 18 months... Read Full Review

First time renting and only had 2 weeks to complete before moving house. Emails were answered the same day and all queries raised by telephone were dealt with. Friendly staff and the handover day was quick and very efficient. Referencing was handled by outside company and they were not at all... Read Full Review

very dishonest, unhelpful,and deceitful. their main target is to bring in new business, they promise landlords gold mines within weeks but as soon as I singed up with them, getting hold of them became impossible they marketed my property for two months couldn't generate any viewings. I took... Read Full Review

I used the team at Oulsnam to let my property and was impressed with the professionalism and advice given throughout. Laura provided us with all the information we needed to comply with rules (most of which we had no idea about) and didn't push us into accepting the first tenant that came along.... Read Full Review

This was my first time dealing with a letting agent, it was a very good experience, everything went very smoothly, I had all the information I needed, the staff were very friendly and... Read Full Review

Rented a house through Oulsnam Lettings in Barnt Green, Birmingham. Rental application fees clearly mentioned in the letting advertisement including fees for credit check. So happy with this bit. Arrived for signing the lease in the office and was treated to a cup of tea. Nice of the staff at... Read Full Review

When we originally started our tenancy with Oulsnam, any issues reported got to and from the agency and the landlord quickly. (in total we spent 3 years in the property) After about a year and a half we noticed that the service started to slip, we had to chase up issues and never got a call... Read Full Review

I had never rented before and found all members of the team who i had contact with to be really helpful and supportive. When the property suffered weather damage the team were contactable and were quick to get the issues sorted. The information they shared on checking out of the property and the... Read Full Review

We needed to move back home to Bromsgrove to be near to our family and friends after spending two years by the seaside, which was always our dream. We missed our family so much so viewed property for rental on line. All your adverts were very informative and we found dealing with you a really... Read Full Review

I had really good customer service and the team very knowledgeable Also they were really professional I was very happy with the whole... Read Full Review