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Lettings Barnt Green, Birmingham B45
4.5/5, 311 Reviews
58% Recommended
58% sales valuation accuracy
83% letting valuation accuracy
69% sales fee satisfaction
69% letting fee satisfaction
The Oulsnam Lettings Department handles the marketing and management of rental properties across the West Midlands. Robert Oulsnam and Company is a member of several leading organisations including the Association of Residential Letting Agents (ARLA), the National Approved Lettings Scheme (NALS), and the Surveyors
Ombudsman Service, which require us to provide the highest professional standards at all times to landlords and tenants. Our Lettings office can help landlords market and advertise their properties, manage leased homes, advise potential tenants and help to find a rental property, and sort out maintenance and legal requirements associated with the lettings process.
"When we originally started..."
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1 Star Review
By : 'Danielle'
Services : Letting(I am a Tenant)
Rent PCM : £495
Would you recommend ? : No
Postcode : B296
9 May 2017
People found this helpful0
When we originally started our tenancy with Oulsnam, any issues reported got to and from the agency and the landlord quickly. (in total we spent 3 years in the property) After about a year and a half we noticed that the service started to slip, we had to chase up issues and never got a call back, it was always us calling them even though they promised they would get back to us. We had on a few occasions issues with the property reported but they didn't seem to be recorded or passed on to someone who would deal with it swiftly.Leading to us then having to report it again with them claiming no knowledge of it. The most shocking part of this experience was not living in the property but the end of the tenancy a week after our agreement had ended with Ouslnam. We had moved out and started with a new agency, all our bills and accounts with Oulsnam were closed and we were just finishing up on the damage deposit. The moment we hit send on an agreement a letter came through to our new address from our old energy company, advising we had a new account set up by Oulsnam in order for us to supply our old address. This was under a new account number under my partners name with our new address as the forwarding address!! We then were on the phone for nearly an hour sorting this with the energy company advising this has not been done with our permission and we dont even have an agreement anymore with the company and to please close the account. I quickly emailed our adviser Melanie explaining the situation and asking for the issue to be looked into as quickly as possible. What I got back was a very bored response from her which was very worrying, she said the bills were set up through a third party and it wasn't done by them but as far as they know the new tenant is paying their bills. I wasn't interested I know i wasn't going to be paying anyone else's bills, i was more worried about the blatant breach of data protection and no one seemed bothered, I explained this and again got very bored emails following this which tried to lead me back into information about the damage deposit, sadly we had agreed to the leaving fees before this had happened so I couldn't dispute them this all coming from the Assistant Manager of Lettings. I am very upset how Oulsnam let our details go out to a 'third party' who then set up a energy account for us and they didn't seem to care one bit, for this reason I would not rent with them again and I would advise their strong need for a look into their data protection policy. Appalling service.Avoid
Was this helpful?:
By : Stuart Macdiarmid
10 May 2017Dear Danielle I'm so sorry to read this review, I do hope this issue will be resolved and would suggest taking it up with the letting manager to ensure it's being dealt with. Unfortunately your review has been placed on the sales office forum and I haven't the ability to assist. Stuart Macdiarmid Sales Manager.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 69% | £0 | £0 |
| Lettings | 83% | 69% | £475 | £1,100 |
Areas covered
- Barnt Green
- Bearwood
- Birmingham
- Bournville
- Bromsgrove
- Droitwich
- Kings Heath
- Moseley
- Northfield
- Redditch
- Rubery
- Stirchley
Address
Robert Oulsnam & Company
81 Hewell Road, Birmingham, West Midlands
B45 8NL
0121 445 7410
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Robert Oulsnam & Company Branches (View All 12)
Great service from Brogan and ...
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5 Star Review
By : 'Peter'
Services :
Would you recommend ? : Yes
3 Feb 2026People found this helpful
Great service from Brogan and the rest of the team. First time I have felt taken care of and not neglected as a tenant in a managed... Read Full Review
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Everyone I dealt with ...
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5 Star Review
By : 'Laura'
Services :
Would you recommend ? : Yes
29 Dec 2025People found this helpful
Everyone I dealt with regarding my house purchase we’re absolutely fantastic throughout, particularly Sarah! But also Shelbi & Karen were super helpful. I would 100% recommend and if I was to ever move again I would use this company, no questions... Read Full Review
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Had a viewing with Sarah Kirk ...
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5 Star Review
By : 'Harry'
Services :
Would you recommend ? : Yes
15 Dec 2025People found this helpful
Had a viewing with Sarah Kirk this week, great person, really helpful and accommodating. Great team in the Barnt Green... Read Full Review
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Without doubt the service we ...
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5 Star Review
By : 'Paul'
Services :
Would you recommend ? : Yes
10 Dec 2025People found this helpful
Without doubt the service we experienced through the Barnt Green office was the best we have ever had! Friendly, informative, professional and a pleasure to do business with, so much better than any other agents we had dealt with! Thank... Read Full Review
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I first met Shelby, Sarah and ...
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5 Star Review
By : 'Judy'
Services :
Would you recommend ? : Yes
3 Dec 2025People found this helpful
I first met Shelby, Sarah and Karen when I bought my property through them over 4 years ago. So when I decided to sell they were my preferred agent. They have been just amazing, so supportive and helpful with my sale which had its issues. They were always at the end of the phone and constantly... Read Full Review
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Very friendly helpful staff, ...
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5 Star Review
By : 'Kirsty'
Services :
Would you recommend ? : Yes
3 Dec 2025People found this helpful
Very friendly helpful staff, would recommend... Read Full Review
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... ...
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5 Star Review
By : 'Sarah'
Services :
Would you recommend ? : Yes
2 Dec 2025People found this helpful
... Read Full Review
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Shelbi and her team were very ...
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5 Star Review
By : 'Ashley'
Services :
Would you recommend ? : Yes
17 Nov 2025People found this helpful
Shelbi and her team were very helpful and supportive when dealing with a property purchase for us... Read Full Review
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Oulsnams were very helpful ...
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5 Star Review
By : 'Simon'
Services :
Would you recommend ? : Yes
14 Nov 2025People found this helpful
Oulsnams were very helpful and responsive. The customer service was... Read Full Review
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... ...
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5 Star Review
By : 'Robert'
Services :
Would you recommend ? : Yes
5 Nov 2025People found this helpful
... Read Full Review
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Totally recommend using ...
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5 Star Review
By : 'Gary'
Services :
Would you recommend ? : Yes
28 Oct 2025People found this helpful
Totally recommend using Oulsnam-Barnt Green. Shelbi and Karen provided me with a first class service from start to finish couldn't be more thankful to these two. Thank you both... Read Full Review
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A big thankyou to shelbi and ...
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5 Star Review
By : 'danny'
Services :
Would you recommend ? : Yes
6 Oct 2025People found this helpful
A big thankyou to shelbi and the team for overseeing sale of our house. We had many set backs and problems along the way which were dealt with easily. So a big thankyou for helping us complete would definitely use again... Read Full Review
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Sarah managed the sale of my ...
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5 Star Review
By : 'Maura'
Services :
Would you recommend ? : Yes
21 Aug 2025People found this helpful
Sarah managed the sale of my property in Birmingham professionally swiftly And accurately. She was a delight to deal with responsive, I couldn’t recommend her more highly thank you... Read Full Review
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Shelbi, Sarah and the team ...
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5 Star Review
By : 'Samuel'
Services :
Would you recommend ? : Yes
9 Aug 2025People found this helpful
Shelbi, Sarah and the team were extremely helpful throughout the process of selling our house and I thoroughly recommend their... Read Full Review
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Sarah was so helpful in all ...
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5 Star Review
By : 'Chloe'
Services :
Would you recommend ? : Yes
7 Aug 2025People found this helpful
Sarah was so helpful in all our interactions and would definitely recommend her as an... Read Full Review
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Where do I start... ...
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5 Star Review
By : 'Will'
Services :
Would you recommend ? : Yes
10 Jul 2025People found this helpful
Where do I start... Brilliant, Excellent, Superb, Friendly, Professional, Courteous and Efficient. Just a few adjectives to describe the service provided by Shelbi, Karen and the Team at Oulsnams. A pleasure to deal with and cannot recommend them enough. As someone who operates in the real... Read Full Review
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Delighted with the ...
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5 Star Review
By : 'Bronwen'
Services :
Would you recommend ? : Yes
2 Jul 2025People found this helpful
Delighted with the professional, efficient, friendly service from the sales team at Oulsnam Barnt Green: Shelbi, Karen and Sarah. A pleasure to work with. Wouldn t hesitate to recommend this... Read Full Review
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We have recently had a ...
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5 Star Review
By : 'Karen'
Services :
Would you recommend ? : Yes
14 Jun 2025People found this helpful
We have recently had a viewing of a park home . The viewing was conducted by Sarah who was professional, informative and knowledgeable. Great viewing thank you Sarah Also all staff at Barnt Green Oulsnam very helpful I would highly recommend... Read Full Review
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Purchased a park Home, and ...
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5 Star Review
By : 'Tracey'
Services :
Would you recommend ? : Yes
22 May 2025People found this helpful
Purchased a park Home, and could not be happier with the service I received. From Sarah, who handled the viewing, Shelbi, who dealt with the paperwork, and Karen who gave me my keys to my new house, they were all friendly, professional and efficient. The communication was excellent, and they... Read Full Review
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Website impossible to ...
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1 Star Review
By : 'Andie'
Services :
Would you recommend ? : No
17 May 2025People found this helpful
Website impossible to... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a complaints procedure with appeal to the Ombudsman Service: Property.
Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 1/29/2018, 10:04:38 AM by allAgents
