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Lettings Barnt Green, Birmingham B45
4.5/5, 311 Reviews
58% Recommended
58% sales valuation accuracy
83% letting valuation accuracy
69% sales fee satisfaction
69% letting fee satisfaction
The Oulsnam Lettings Department handles the marketing and management of rental properties across the West Midlands. Robert Oulsnam and Company is a member of several leading organisations including the Association of Residential Letting Agents (ARLA), the National Approved Lettings Scheme (NALS), and the Surveyors
Ombudsman Service, which require us to provide the highest professional standards at all times to landlords and tenants. Our Lettings office can help landlords market and advertise their properties, manage leased homes, advise potential tenants and help to find a rental property, and sort out maintenance and legal requirements associated with the lettings process.
"Shocking!!..."
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1 Star Review
By : 'David'
Services : Letting(I am a Tenant)
Rent PCM : £690
Would you recommend ? : No
Postcode : B29
6 May 2018
People found this helpful5
Rented through Oulsnam for two years and have to say that they are one of the most unprofessional companies that I have come across. They can't do the basics like telling the time, adding up or acknowledge emails and they don't listen. We had to live with rising damp for 18 months before they decided to do anything about it, I had to use my annual leave on three separate occasions to be at home when they sent various contractors around yet nothing was ever done to sort the rising damp. High turn over of staff. We had a change of property manager on at least three occasions and not once did Oulsnam make us aware of this, we only found out when we had to call the office to report a problem and were told that the particular member of staff no longer worked there. An email to keep us informed of who to contact would have been nice. They offered us a twelve month extension to our tenancy for £715 a month but it was only £700 a month to anyone else. The punctuality of the staff doing the quarterly house inspection is awful. On two separate occasions we arranged appointments and they turned up over an hour early. Waited over an hour on the arranged day/time to hand the keys back, Laura emailed me a date and time, had to contact the office after waiting half an hour only to be told that the time was different in the diary to the time that I had been emailed by Laura only the previous week. If i was the one late then there would have been a £25 penalty. Tried to charge us £70 to remove a tiny mark on the carpet in the spare bedroom. In the end I had to pay half the amount. I had a look online and found professional carpet cleaning prices starting at £17. Obviously trying to rip us off and get the whole of the upstairs carpets cleaned at our expense. A lady called Marie called my girlfriend two weeks after we had moved out of the property and handed the keys back to ask us if we had moved out of the property? What an absolute joke, you cannot make up how badly organised Oulsnam are, they obviously don't communicate with each other. Beware of the fees that Oulsnam charge at the end of your tenancy. £25 to hand you your deposit back £60 for them to inspect the property when you vacate. If you want value for money and a professional service then don't use Oulsnam. They struggle with the basics. The house we rented was actually cleaner when we moved out then when we moved in.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 69% | £0 | £0 |
| Lettings | 83% | 69% | £475 | £1,100 |
Areas covered
- Barnt Green
- Bearwood
- Birmingham
- Bournville
- Bromsgrove
- Droitwich
- Kings Heath
- Moseley
- Northfield
- Redditch
- Rubery
- Stirchley
Address
Robert Oulsnam & Company
81 Hewell Road, Birmingham, West Midlands
B45 8NL
0121 445 7410
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Robert Oulsnam & Company Branches (View All 12)
Great service from Brogan and ...
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5 Star Review
By : 'Peter'
Services :
Would you recommend ? : Yes
3 Feb 2026People found this helpful
Great service from Brogan and the rest of the team. First time I have felt taken care of and not neglected as a tenant in a managed... Read Full Review
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Everyone I dealt with ...
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5 Star Review
By : 'Laura'
Services :
Would you recommend ? : Yes
29 Dec 2025People found this helpful
Everyone I dealt with regarding my house purchase we’re absolutely fantastic throughout, particularly Sarah! But also Shelbi & Karen were super helpful. I would 100% recommend and if I was to ever move again I would use this company, no questions... Read Full Review
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Had a viewing with Sarah Kirk ...
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5 Star Review
By : 'Harry'
Services :
Would you recommend ? : Yes
15 Dec 2025People found this helpful
Had a viewing with Sarah Kirk this week, great person, really helpful and accommodating. Great team in the Barnt Green... Read Full Review
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Without doubt the service we ...
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5 Star Review
By : 'Paul'
Services :
Would you recommend ? : Yes
10 Dec 2025People found this helpful
Without doubt the service we experienced through the Barnt Green office was the best we have ever had! Friendly, informative, professional and a pleasure to do business with, so much better than any other agents we had dealt with! Thank... Read Full Review
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I first met Shelby, Sarah and ...
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5 Star Review
By : 'Judy'
Services :
Would you recommend ? : Yes
3 Dec 2025People found this helpful
I first met Shelby, Sarah and Karen when I bought my property through them over 4 years ago. So when I decided to sell they were my preferred agent. They have been just amazing, so supportive and helpful with my sale which had its issues. They were always at the end of the phone and constantly... Read Full Review
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Very friendly helpful staff, ...
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5 Star Review
By : 'Kirsty'
Services :
Would you recommend ? : Yes
3 Dec 2025People found this helpful
Very friendly helpful staff, would recommend... Read Full Review
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... ...
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5 Star Review
By : 'Sarah'
Services :
Would you recommend ? : Yes
2 Dec 2025People found this helpful
... Read Full Review
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Shelbi and her team were very ...
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5 Star Review
By : 'Ashley'
Services :
Would you recommend ? : Yes
17 Nov 2025People found this helpful
Shelbi and her team were very helpful and supportive when dealing with a property purchase for us... Read Full Review
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Oulsnams were very helpful ...
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5 Star Review
By : 'Simon'
Services :
Would you recommend ? : Yes
14 Nov 2025People found this helpful
Oulsnams were very helpful and responsive. The customer service was... Read Full Review
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... ...
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5 Star Review
By : 'Robert'
Services :
Would you recommend ? : Yes
5 Nov 2025People found this helpful
... Read Full Review
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Totally recommend using ...
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5 Star Review
By : 'Gary'
Services :
Would you recommend ? : Yes
28 Oct 2025People found this helpful
Totally recommend using Oulsnam-Barnt Green. Shelbi and Karen provided me with a first class service from start to finish couldn't be more thankful to these two. Thank you both... Read Full Review
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A big thankyou to shelbi and ...
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5 Star Review
By : 'danny'
Services :
Would you recommend ? : Yes
6 Oct 2025People found this helpful
A big thankyou to shelbi and the team for overseeing sale of our house. We had many set backs and problems along the way which were dealt with easily. So a big thankyou for helping us complete would definitely use again... Read Full Review
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Sarah managed the sale of my ...
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5 Star Review
By : 'Maura'
Services :
Would you recommend ? : Yes
21 Aug 2025People found this helpful
Sarah managed the sale of my property in Birmingham professionally swiftly And accurately. She was a delight to deal with responsive, I couldn’t recommend her more highly thank you... Read Full Review
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Shelbi, Sarah and the team ...
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5 Star Review
By : 'Samuel'
Services :
Would you recommend ? : Yes
9 Aug 2025People found this helpful
Shelbi, Sarah and the team were extremely helpful throughout the process of selling our house and I thoroughly recommend their... Read Full Review
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Sarah was so helpful in all ...
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5 Star Review
By : 'Chloe'
Services :
Would you recommend ? : Yes
7 Aug 2025People found this helpful
Sarah was so helpful in all our interactions and would definitely recommend her as an... Read Full Review
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Where do I start... ...
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5 Star Review
By : 'Will'
Services :
Would you recommend ? : Yes
10 Jul 2025People found this helpful
Where do I start... Brilliant, Excellent, Superb, Friendly, Professional, Courteous and Efficient. Just a few adjectives to describe the service provided by Shelbi, Karen and the Team at Oulsnams. A pleasure to deal with and cannot recommend them enough. As someone who operates in the real... Read Full Review
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Delighted with the ...
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5 Star Review
By : 'Bronwen'
Services :
Would you recommend ? : Yes
2 Jul 2025People found this helpful
Delighted with the professional, efficient, friendly service from the sales team at Oulsnam Barnt Green: Shelbi, Karen and Sarah. A pleasure to work with. Wouldn t hesitate to recommend this... Read Full Review
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We have recently had a ...
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5 Star Review
By : 'Karen'
Services :
Would you recommend ? : Yes
14 Jun 2025People found this helpful
We have recently had a viewing of a park home . The viewing was conducted by Sarah who was professional, informative and knowledgeable. Great viewing thank you Sarah Also all staff at Barnt Green Oulsnam very helpful I would highly recommend... Read Full Review
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Purchased a park Home, and ...
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5 Star Review
By : 'Tracey'
Services :
Would you recommend ? : Yes
22 May 2025People found this helpful
Purchased a park Home, and could not be happier with the service I received. From Sarah, who handled the viewing, Shelbi, who dealt with the paperwork, and Karen who gave me my keys to my new house, they were all friendly, professional and efficient. The communication was excellent, and they... Read Full Review
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Website impossible to ...
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1 Star Review
By : 'Andie'
Services :
Would you recommend ? : No
17 May 2025People found this helpful
Website impossible to... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a complaints procedure with appeal to the Ombudsman Service: Property.
Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 1/29/2018, 10:04:38 AM by allAgents
