Would have given a zero if i could. Disgusting agents trying all sorts of tactics from trying to hurry you up to telling you they can complete in two weeks which another members of staff said that is not possible. Only take advice with a handful of salt and watch out form them trying to blackmail you into paying more money. We had agreed the price, paid for survey and searches but due to delays was told they would put the property back on the market unless we paid 10k more. We refused and started looking again and found another house. Now the original house has sacked FH and gone with another. They recommended Birchall Blackburn Soliciters who were just as bad, shocking organisation cant reply to other solicitors asking for information and my legs are worn out chasing them to get on with it.