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Camberley, GU15
3.8/5, 18 Reviews
72% Recommended
0% sales valuation accuracy
50% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
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"We are thinking about taking..."
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1 Star Review
By : 'RT'
Services : Letting(I am a Tenant)
Rent PCM : £2300
Would you recommend ? : No
Postcode : GU16
2 Oct 2020
People found this helpful3
We are thinking about taking Romans and our landlords to The Property Ombudsman (but preferable the court) after they now are using edited photos and fraud to try and take money from our deposit (but first of course we will go to the TDS, but that will only cover our deposit money). We luckily read reviews online - and got advised to get an independent company (on top of the ones Romans pay to do help them and the landlords get the deposit money) to do the check out report. The independent company said everything in the house was in the same condition - or better and cleaner!! - as when we moved in (we got the same company to do a check in report). Romans tried to frame us for so many serious and expensive things, but whenever we proofed them wrong, they added new items to the damage list and raised the price on the things already there. Eventually they ran out of things to charge us for, and then gave us the impressions that they had new photos from the check out report, so we needed to pay additionally £250. Then it turns out these photos have been made up to discredit us, and have nothing to do with the check out report or us. First Romans told us, it was the landlords fault, and that the landlords supplied the falsified pictures - which is plain out FORGERY, now they are saying, that they will support ANYTHING the landlords supply - even if it is falsified, as they are merely the third part, and do not judge the landlords (but the law does!!). This after we paid £575 to have the house professional cleaned, because we were threaten that if we did not use a company recommended by Romans, they would not accept the standard of cleaning and we could not get access to the house again, but would have to pay a Romans' recommend company to come out and clean once more. On the other hand, if we used the super expensive cleaning company, Romans in return promised that we would not be charged additionally for cleaning, since they could come back with Romans blessing and clean it again. We also had the carpet and the windows professionally cleaned to be on the safe side. We were also specifically informed, that if we did a no show or tried to change the check out date, Romans would charge us £144. Romans changed the check out TWICE - and one time I was already in front of the house waiting, but apparently Romans do not need to follow their own guidelines about changing the check out - only tenants need to pay. We moved to England from the US, and hoped to find a house to live in for 2-4 years. Romans convinced us to take this house (even though Romans knew it had already been sold, and the landlords was just waiting for the buyers to complete a “chain”). We stayed in a serviced apartment for 5 weeks with our furniture in storage, since it was more than two months before the house was available, but for us we thought it would be worth the wait (and the extra cost), to then get to live in this house. Then three months after we moved in and got our children into new schools here, we got a notice from Romans, because the buyers of the house had completed their chain. We never even thought, that this could happen to us. And the list of the horrendous things Romans and our landlords have put us through goes on and on. It is Romans in Camberley and the company they used for their “own” check out report is called “Oakley Jane” - NEVER let them in your house is my advice. We have been told by more people now, with the exact same experience, that this is the way Romans does all their business all the time, but are wondering why no one tries to stop them? I am sure that if more people teamed up we could actually stop some of this madness, maybe even get a court ruling to support this! A company like this should not be allowed to do business at all and cheat and harm more people. STAY AWAY.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 67% | £34,000 | £34,000 |
| Lettings | 50% | 67% | £725 | £2,300 |
Address
Romans
122 London Road, Camberley, Surrey
GU15 3TJ
01276 601 610
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Romans Branches (View All 37)
Courtney was so helpful with ...
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5 Star Review
By : 'Lisa'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU15
6 Dec 2022
People found this helpful0
Courtney was so helpful with arranging viewings and helping me with all my queries with the rental process, she made the process so... Read Full Review
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Shevaughn in camberley branch ...
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5 Star Review
By : 'Karen'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU15
4 Aug 2022
People found this helpful0
Shevaughn in camberley branch was brilliant in every step of the way. Very quick response to Email and call’s. When we made little mistakes with filling in online forms Shevaughn was quick to help and advise. In my opinion she went above and beyond her responsibilities. Highly... Read Full Review
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Wendy has been fantastic ...
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5 Star Review
By : 'Maverick'
Services : Letting (As a Tenant)
Rent PCM : £975
Would you recommend ? : Yes
Postcode : GU15
25 Mar 2022
People found this helpful0
Wendy has been fantastic since I have been a tenant in Surrey and helped me every step of the way in all scenarios without fail. She always responds promptly and is a true asset to Romans. Even in difficult scenarios being 'stuck in the middle' of tenant vs landlord scenarios she always ... Read Full Review
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Stay well clear ...
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1 Star Review
By : 'Graham'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GU47
14 Aug 2021
People found this helpful0
Stay well clear is my advice to anyone who rents from Romans.. Moved in to a property 2 years ago, was sold the No deposit option, by a young lady call Shopiie, what she didn't inform me & only found out when was planning to leave the house, that the NDO is non refundable ... Read Full Review
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This is a review about ...
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5 Star Review
By : 'Brian'
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : GU15
17 Jun 2021
People found this helpful0
This is a review about lettings maintenance in Camberley. This is my first time having to rent a property and I've been in a Roman's-managed flat since Sept 2020. I was initially a bit sceptical about what level of attention I would receive when I discovered a number of maintenance... Read Full Review
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We are thinking about taking ...
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1 Star Review
By : 'RT'
Services : Letting (As a Tenant)
Rent PCM : £2300
Would you recommend ? : No
Postcode : GU16
2 Oct 2020
People found this helpful3
We are thinking about taking Romans and our landlords to The Property Ombudsman (but preferable the court) after they now are using edited photos and fraud to try and take money from our deposit (but first of course we will go to the TDS, but that will only cover our deposit money). We luckily read ... Read Full Review
Comments (0)Was this helpful?:
Excellent service by ...
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5 Star Review
By : 'Mrs'
Services : Sales (As a Buyer)
Sold price : £34000
Would you recommend ? : Yes
Postcode : GU15
12 Mar 2019
People found this helpful1
We received a excellent service from Alfie and Matt at Romans camberley.We dealt with Alfie who was in constant communication with us from the beginning to end..we would definately recommend to use Romans in future and anyone wanting to buy a... Read Full Review
Comments (1)Was this helpful?:
By : Khaled BinAli
25 Mar 2019I would like to thank Suresh Rana Magar from Romans-Reading Town Center for his excellent efforts to complete my new property letting agreement. Suresh was very instrumental and key person in all...
Disappointing and ...
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1 Star Review
By : 'Absolutely'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : GU21
21 Sept 2017
People found this helpful7
Disappointing and disrespectful. Three different viewings at three different times that were cancelled and I was not informed. I wasted petrol and time going back and forth. I will not go back to them again and waste my... Read Full Review
Comments on Agent Fees
N/A
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We have rented our property ...
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5 Star Review
By : 'Great'
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : GU46
11 Jul 2017
People found this helpful0
We have rented our property through Romans for a good few years now but I must commend Charlotte Wild for her diligence, efficiency, communication and polite professionalism from the beginning to the end of the process. Certainly the best service we have received on that side of the business to... Read Full Review
Comments on Agent Fees
There are cheaper around but do look at the detail and compare the service they all offer. Choose the one that suits you best.
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John has been most helpful ...
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5 Star Review
By : 'Chris'
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : GU15
23 Jun 2015
People found this helpful2
John has been most helpful throughout our time renting through Romans. From organising viewings, talking through issues with the property, and then arranging to vacate the property, Jon has been a professional at all times. One thing that really stands out is the speed in which Jon gets things... Read Full Review
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The problems started with ...
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1 Star Review
By : 'Emray'
Services : Letting (As a Owner)
Rent PCM : £725
Would you recommend ? : No
Postcode : GU21
17 Jun 2015
People found this helpful4
The problems started with Romans when I needed to evict my tenant. First they issued the wrong section 21. This only came to light when I tried to start court proceedings and was notified by Landlords Advice UK. I therefore got LA UK to issue the correct section 21 and a section 8 - this put me... Read Full Review
What agent could do to change your mind?
Romans never kept us up to date with market rents and hence we continued to charge our tenant below the market value for years. We were paying 12% but we did not receive value for money.
Comments on Agent Fees
Romans never kept us up to date with market rents and hence we continued to charge our tenant below the market value for years. We were paying 12% but we did not receive value for money.
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i found romans extremely ...
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5 Star Review
By : 'richardbarry'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
8 Nov 2011
People found this helpful0
i found romans extremely helpful. it was my first time renting and they helped me every step of the way. there was then an issue with my landlord which resulted in me needing to move out of the property after 2 months and they helped me arrange everything with the landlord and getting me another... Read Full Review
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The agent was helpful and ...
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4 Star Review
By : 'Susan'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
7 Nov 2011
People found this helpful0
The agent was helpful and personable, straight to the point and honest which helped us in our expectations. An open house and a number of viewings were arrange. We were given plenty of notice and it was all very convenient. The property sold very quickly and there was very little fuss. We would... Read Full Review
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Very professional team with ...
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5 Star Review
By : 'P'
Services : Letting (As a Owner)
Would you recommend ? : Yes
1 Nov 2011
People found this helpful0
Very professional team with regular updates from Kelly, Jonathan and more recently... Read Full Review
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All staff provided an ...
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5 Star Review
By : 'bill'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
29 Oct 2011
People found this helpful0
All staff provided an excellent clear and friendly service. Always happy and available to help with my needs and... Read Full Review
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When we first saw our ...
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5 Star Review
By : 'Justin'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
15 Sept 2011
People found this helpful0
When we first saw our property on right move we contacted Romans about a viewing and they were very helpful. They organised our time of viewing and were always on time to meet us at the property. When we decided to make an offer on the property we dealt with Tim Harris who was very helpful,... Read Full Review
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My partner and I have been ...
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5 Star Review
By : 'thespongers'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
9 Sept 2011
People found this helpful0
My partner and I have been renting through Romans for 18 months now after selling our house through the same company due to work circumstances. They have acted professionally and treated us well as tenants. We have also met our landlady who is a very decent person so I suppose when you get all... Read Full Review
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Well where to start...Very ...
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1 Star Review
By : 'Constant'
Services : Letting (As a Tenant)
Would you recommend ? : No
2 Sept 2011
People found this helpful0
Well where to start...Very poor communication, do not respect their customers, and liars! Within the first month of living in the flat i rented there were issues. When i viewed the property i was told all issues will be resolved ready for move in date...Well the place still had smells of smoke,... Read Full Review
Comments (1)Was this helpful?:
By : Martin Hembra
5 Sept 2011“Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously – we are voluntarily a regulated property company –...
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