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Rockford Properties
2.3/5, 32 Reviews
32% Recommended
33% letting valuation accuracy
42% letting fee satisfaction
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"Rented from Rockford for..."
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1 Star Review
By : 'Daisy'
Services : Letting(I am a Tenant)
Rent PCM : £495
Would you recommend ? : No
Postcode : DD1
23 Sept 2020
People found this helpful6
Rented from Rockford for about a year and a half. disclosed my disability early on, not that it made a difference. The flat sucked but it was cheap & I could see it sucked at the viewing (although they definitely didn’t clean or decorate before we moved in). During the tenancy they were useless, we had issues with antisocial behaviour from drug users that they were useless to help, basically told me it was my/the councils problem. They also left us with one single electric radiator (plug in) for 6 months and left us an entire winter with no heating (I would call or text at least once a week about this). I was promised on the wall radiators would be installed in October, yet by the time I left in August no radiators AND I even had one of their staff members laugh at me and tell me I was making it up. They INSIST on doing all business over the telephone, even though I explained email is significantly better for me with my disability- this is quite clearly so they can lie over the phone (“I’ve ordered the wall mounted radiators now” one agent told me over the phone) and there’s no record of it. I had to start recording my calls with them because they would say one thing over the phone & then deny it a number of times. They also left us without a working oven for over 5 WEEKS, despite knowing my health issues and despite me calling them at least twice a week, desperately trying to sort out an oven of some kind. They never inspected the flat though so that was something. As per their ‘move out checklist’, we hired a professional cleaning team to clean the flat the day we handed the keys back in. They present this like it’s mandatory and repeatedly asking for clarification got me nowhere other than snarky replies from their staff. A couple of weeks after we moved out, we get the deposit request back and they’re asking for £130 to decorate and £130 for cleaning because apparently some ‘light vacuuming’ was needed. I reached out to Rockford directly to attempt to resolve this but was ghosted as soon as I provided the invoice for the cleaning. Thankfully, the deposit company agreed with us but it’s easy to see how they likely rip many vulnerable people and students off on a regular basis with these shady tactics. Would very strongly advice against using this company for anything, unless you’re a landlord, in which case i’m sure they’ll minimise your costs and maximise your returns. We’ve since moved in with another local agency and honestly it’s 100x better. I don’t constantly live in an anxious state, not one of their employees has laughed in my face or otherwise been disrespectful, and any maintenance requests have been dealt with much faster than in a month. Oh and then months after we moved out I got another call from them accusing me of stealing the electric radiators that had been broken for almost 2 years at that point.
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By : Simon Lee
5 Nov 2020You hear a lot of bad reviews about this shady company. the staff must have had some rotten childhood and upbringing to become such useless sneaky crooks.
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Latest Reviews
Feras
Ellie May Smith
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 33% | 42.00% | £360 | £1,715 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 1 | 9 | 20 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Rockford Properties
50 Castle Street, Dundee, Dundee City
DD13AQ
01382223828
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Property manager Hazel was ...
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1 Star Review
By : 'M'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Sold price : £650
Would you recommend ? : No
Postcode : DD3
16 Apr 2025
People found this helpful0
Property manager Hazel was rude and unhelpful when I was without heating over the winter. They took a large deposit and tried to claim a 3rd of it "damage" and dirt when the flat was cleaner than when I moved in. Please do not rent from ... Read Full Review
Comments on Agent Fees
Charged more than they should for deposit to keep it to repair damage they should have done while I was in the property
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Rude and ...
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1 Star Review
By : 'Liam'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DD2
1 Jul 2024
People found this helpful1
Appalling company. Motivated purely by money. Incompetent, rude and you will be treated as though they re doing you a favour paying them extortionate amounts of money for little in return. Avoid at all ... Read Full Review
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Useless ...
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1 Star Review
By : 'Cate'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : No
Postcode : EH3
18 Jun 2024
People found this helpful0
Would give 0 if I could. Useless scamlords, no doubt described better below. ... Read Full Review
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I would give them a ZERO ...
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1 Star Review
By : 'Feras'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : KY1
4 Mar 2024
People found this helpful0
I would give them a ZERO rating on how they run ... Read Full Review
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Beware of Rockford ...
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1 Star Review
By : 'Ellie'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : EH11
19 Jan 2024
People found this helpful7
My experience with Rockford Properties was fraught with problems, leading me to advise potential tenants to steer clear. From the outset, the level of professionalism and tenant care was alarmingly low. Upon move-in, the apartment was in a disheartening state of cleanliness, suggesting ... Read Full Review
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They deserve their awful ...
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1 Star Review
By : 'Max'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DD3
6 May 2023
People found this helpful4
My experience with Rockford Properties could best be described as a kafkaesque nightmare. They are by far the worst landlords I've ever had, and it isn't even ... Read Full Review
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Unhelpful and wanted to ...
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1 Star Review
By : 'Katharine'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : DD1
16 Apr 2023
People found this helpful3
Unhelpful and wanted to charge £36 despite 2019 tenant fee act stating this is illegal. Did not provide moving out requirements until after handing in the ... Read Full Review
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We've been with ...
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5 Star Review
By : 'Mishal'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DD3
6 Apr 2023
People found this helpful0
We've been with Rockford Properties Ltd. for over two years now and our experience with them has been wonderful. Logan, our property manager, has been exceptional throughout our tenure. He's always quick to respond to our emails and any issues we've faced with repairs or ... Read Full Review
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AVOID AT ALL ...
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1 Star Review
By : 'Nicole'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : FK9
8 Mar 2023
People found this helpful5
Absolute JOKE of a company. Wish I had saw these reviews before going ahead with renting my flat a couple years ago. Me and my partner had enough and recently moved in December 2022. We had problems ever since the date of move in which was during COVID. We already had issues with the carpets ... Read Full Review
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By far the worst agency I ...
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1 Star Review
By : 'Coral'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £430
Would you recommend ? : No
Postcode : DD2
5 Aug 2022
People found this helpful11
By far the worst agency I have ever dealt with. Staff are extremely rude and unprofessional. Nothing gets dealt with especially when it comes to repairs had to threaten legal action on a couple of occasions. Properties are not maintained to any form of standards. My advice avoid at all costs you ... Read Full Review
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Hazel and ...
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1 Star Review
By : 'rose'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £1550
Would you recommend ? : No
Postcode : DD1
9 Dec 2021
People found this helpful10
I have been renting properties for 7 years now and I have truly never dealt with a worst estate agency. The property that we let from this company was completely unsuitable for living. When issues we raised they ignore all major issues and very unprofessionally patched up minor ones. Both the ... Read Full Review
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Property manager awful. Very ...
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1 Star Review
By : 'Skye'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DD1
18 Oct 2021
People found this helpful8
Property manager awful. Very incompetent has been ignoring us through the process and avoiding questions Hasn’t been able to give us a single update and have been getting updated through other landlords who own properties in the same block. Note these landlords have also notified ... Read Full Review
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Worst experience with this ...
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1 Star Review
By : 'Carly'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £12000
Would you recommend ? : No
Postcode : DD1
23 Sept 2021
People found this helpful3
Worst experience with this landlord. Staff are so unhelpful and at times downright rude. Have been left with white goods that don’t work with no effort to get them ... Read Full Review
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Avoid- first semester flat ...
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2 Star Review
By : 'PABLO'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH3
29 Mar 2021
People found this helpful6
Rented August-January 2020. A mixed bag, but mostly bad. I had to collect the keys from a car-garage (??) which was a good 40+ minute drive, which I had to Uber as no bus routes went anywhere near it. Despite arriving well within the time-frame Rockford gave me to collect the keys- the workers ... Read Full Review
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By : Colin
14 Jun 2021The flats are all overpriced and DIRTY. I recently viewed one that stunk to high heaven of mary jane and was filthy. Rockford had the cheek to ask people to view the flat! The Landlord was asking a...
The worste landlord I have ...
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1 Star Review
By : 'Glad'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DD4
23 Dec 2020
People found this helpful6
The worste landlord I have had in a long long time. Georgia is rude and very unprofessional. Had broken taps for the whole 2 years we were there ( guy came up and fixed the wrong tap And didn't bother coming back. The flat was not cleaned at all when we moved in, the flat stunk of dog urine ... Read Full Review
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By : Guna Makhti
12 Jan 2021urgh I heard sooo many bad report about this useless company. I can fully believe your sad story! Georgia sounds like a typical...
Rockford has by far been the ...
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5 Star Review
By : 'Jessica'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £430
Would you recommend ? : Yes
Postcode : DD1
19 Nov 2020
People found this helpful0
Rockford has by far been the best letting agency I've rented from. Not only is the property I lived in super nice for a very reasonable price, they are incredibly professional. They have great communication, which makes maintenance requests easy and quick to solve. They're also very ... Read Full Review
Comments (1)Was this helpful?:
By : Jim
25 Jan 2021Please stop lying Rockford...
Quick service and ...
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4 Star Review
By : 'kalyani'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DD3
22 Oct 2020
People found this helpful0
Had issues with property in the beginning but Rockford properties helped us to solve everything quickly and with great ease. All my complaints and issues were addressed on time by the property I'm glad I choose them to find a property. Great Service Rockford properties. Keep it ... Read Full Review
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Rented from Rockford for ...
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1 Star Review
By : 'Daisy'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : No
Postcode : DD1
23 Sept 2020
People found this helpful6
Rented from Rockford for about a year and a half. disclosed my disability early on, not that it made a difference. The flat sucked but it was cheap & I could see it sucked at the viewing (although they definitely didn’t clean or decorate before we moved in). During the tenancy ... Read Full Review
Comments (1)Was this helpful?:
By : Simon Lee
5 Nov 2020You hear a lot of bad reviews about this shady company. the staff must have had some rotten childhood and upbringing to become such useless sneaky...
Best letting agent I have ...
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5 Star Review
By : 'Scott'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DD4
16 Jul 2020
People found this helpful1
Best letting agent I have ever dealt with. I have rented from them for years (this is the second flat I have rented from them) and I have always received great customer service. James was very efficient with a problem I had last week with the boiler, which he had fixed on the same day. In my ... Read Full Review
Comments (1)Was this helpful?:
By : Georgia Bedding
17 Jul 2020Thank you so much Scott. I'm so pleased that you were pleased with the service that you received from James and...
My experience with customer ...
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5 Star Review
By : 'Ross'
Branch : Dundee, 50 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £680
Would you recommend ? : Yes
Postcode : DD2
13 Jul 2020
People found this helpful0
My experience with customer service at Rockford has been excellent so far. Logan in particular was very quick at setting everything up for me ... Read Full Review
Comments (1)Was this helpful?:
By : Georgia Bedding
17 Jul 2020Thank you so much for taking the time to leave a review Ross and i'm delighted to hear about your great service from...
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