Thankfully I am finally free from dealing with this estate agent who have made the sale of a late loved one’s property an utter nightmare! From initially telling me a buyer had put in the full asking price and was a ‘Cash buyer’ & ‘Good to go’, I automatically assumed that meant the buyer was ready to quickly proceed with the purchase or at least at the final stages of her own sale, wrong! The buyer was in a chain and her buyer had not even had the survey done which highlighted some questions which took time to be investigated, so, during my grieving process, I had to wait, and wait, and wait, and when I asked why I had been misinformed verbally, I was told I should of read what had been sent to me via email??? So by their own admission, I shouldn’t have believe what I was told over the phone! I have seen other reviews of this tactic being used by your particular branch so I am aware this is not the first time you have used underhand tactics when verbally informing a customer one thing and then sending something completely different in writing! I have spent the most horrendous few months unable to move on and had I have been informed the buyers actual position, I could of at least made an informed choice to keep the property on the market in the hope someone could make a quicker purchase! D&D, please be up-front with your customers, please do not put issues back on to the customer when they genuinely express their concern regarding information you have misinformed them about, please change your tone when talking to customers as I felt on several occasions I was being spoken to like I was a little child. And for this poor service I paid £2,820 for little contact, to be misinformed and when I did have contact, I felt spoken down to and patronised. I really wish I would have used purple bricks or Yopa on this occasion as the out dated 1% + VAT is no longer a true reflection of what the Estate Agents do to warrant this extortionate fee! Shop around as there are more competitive Agents out there! I now respectfully ask D&D staff to have no further contact with me as I am not able to listen to any further excuses or passing the blame back to the customer for your own oversight which on this occasion cost me emotionally and financially!