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Stockton Heath, Warrington WA4
1.6/5, 9 Reviews
11% Recommended
0% letting valuation accuracy
60% letting fee satisfaction
No Description Found
"When first looking for an..."
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1 Star Review
By : 'upset'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : WA1
4 Dec 2012
People found this helpful7
When first looking for an apartment, Bridgfords in Stockton Heath, Warrington they kept changing the time to look at the apartments because they were "running behind". When we put money down on the apartment and we given the keys and the main door code, we went to the apartment. Found out they gave us the wrong main entrance door code, and the old key. We had to drive back to get the new key and ask a neighbour for the door code cause Bridgfords didn't know. Later found out the security alarm door code also wasn't what they thought (1,2,3,4)by process of elimination we figured it out ourselves. Even one day when they came for an apartment check (which they said they sent a letter a week or two ahead of time, but we never received), they set off the alarm and called us asking how to turn it off. The apartment didn't have an inventory done but we paid 60 pounds for it be done by them so the inventory looked a mess when we had to write what we found.(we paid for something that wasn't even done) Also any changes had to go through bridgfords by letter to the landlord (3 weeks later), we got the ok to finally throw away the already soiled sheets that were on the inventory, and broken chairs(saying brand new). When we left the apartment, we had to leave 4 days before the actual date cause they needed to do an inventory (laugh again). A lady just came in and took photos on her ipad and that was it(I know cause I was there when she did it). We had to pay and be liable for those 4 days and had to turn our keys in. We couldn't go into the apartment cause they had to get it ready for the next tenant during those 4 days. Nothing happened luckily but a horrible situation in case anything happened. Then it took a month for the letting agency to hear anything from the landlord to ok how much on the deposit. Luckily enough I left the place better than I was given it and we got the full deposit. Overall, Bridfords are slow, never call you back unless it's to hurry up and get you into an apartment, and if you need help, you have to keep calling them (they never called me back) They work in favour of the landlord, and only want your money.
What agent could do to change your mind?
They could have called us back whenever we had questions. Also everyone should not be passed around to other people in the office (people are guessing about what is going on with your apartment and no one knows who\'s handling the case in the end). The agents should actually do inventory checks (not just do photos or nothing), if you are charging the tenant this, do it then. Very disappointed with customer service for a tenant!!!!
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William sutcliffe
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 60.00% | £600 | £800 |
Address
Bridgfords
66-70 London Road, Warrington, Cheshire
WA4 6HR
01925 899886
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Stockton Heath one word ...
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1 Star Review
By : 'Jill'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WA4
23 Nov 2023
People found this helpful0
If I could give Bridgefords in Stockton Heath a minus rating I would. Shambles of an office who tell you to contact The Ombudsman because there perception of customer service is far from that of my own. Rip off merchants...avoid at all cost... Read Full Review
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I had a mixed ...
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2 Star Review
By : 'CDW'
Services : Sales (As a Buyer)
Sold price : £189000
Would you recommend ? : No
Postcode : TS9
25 Oct 2023
People found this helpful0
I have mixed experience as when l began the process l dealt with one group of people who left and had to start again with the new staff who had not had a hand over and had l not phoned them as l had had no contact l would not have found out the original staff had gone. I also asked for in house... Read Full Review
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Our agent went above and ...
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5 Star Review
By : 'Helen'
Services : Sales (As a Buyer)
Sold price : £485000
Would you recommend ? : Yes
Postcode : CW8
1 Feb 2023
People found this helpful0
Our agent went above and beyond for our purchase. They were quick to get in touch with the seller and get back to us with our queries and this was on numerous occasions. They have also helped with our questions after we have moved in which has been a great help. I would recommend using Bridgefords... Read Full Review
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The dealings I have had with ...
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1 Star Review
By : 'William'
Services : Letting (As a Owner)
Rent PCM : £800
Would you recommend ? : No
Postcode : WA5
28 Feb 2020
People found this helpful0
The dealings I have had with this company are A Shambles I have m a de numourous emails and calls no satisfaction at all. When a price from a contractor Cost comes in at an higher price than what was quoted I find it unbelievable that Bridgeford decide how much you recieve, this is in the... Read Full Review
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Absolutely horrendous ...
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1 Star Review
By : 'Clare'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WA7
2 Nov 2016
People found this helpful1
Absolutely horrendous organisation! I have dealt with the Stockton Heath, Warrington branch and never in my life have I come across such an unorganised, unprofessional outfit. We had to wait two weeks for the main front door key to the apartment block; when I rang and called into the branch neither ... Read Full Review
Comments on Agent Fees
The fees would not be an issues if the their service was half decent!
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The last 2 property's I have ...
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1 Star Review
By : 'Angrybear'
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : WA12
23 Aug 2016
People found this helpful4
The last 2 property's I have rented have both been through Bridgfords, and have both been managed by Bridgfords, to say the staff are useless would be an understatement if you've got a problem you may Aswell write it on a piece of paper and chuck it down a wishing well and hope some fairy's fix it, ... Read Full Review
What agent could do to change your mind?
Bad.bad.bad.bad £500 for a few pieces of paper and a headache
Comments on Agent Fees
Bad.bad.bad.bad £500 for a few pieces of paper and a headache
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As a first time landlord - ...
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1 Star Review
By : 'brillo'
Services : Letting (As a Owner)
Rent PCM : £650
Would you recommend ? : No
Postcode : WA4
21 Jun 2016
People found this helpful2
As a first time landlord - service was a disgrace. From the first interaction with the 'experts' i had to change their photos ; point out that top floor and end block was probably worth noting etc. Ongoing communication was laughable and whenever we phoned the office we were given conflicting... Read Full Review
Comments on Agent Fees
fees would have been reasonable had the service been provided
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Bridgfords in Stockton Heath ...
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1 Star Review
By : 'Helen'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WA4
25 Feb 2014
People found this helpful5
Bridgfords in Stockton Heath are knowingly marketing a property where they do not have the full owners consent. Myself and my brother own 50% of a property that was left to us from my late father who passed away, the other 50% is owned by his former partner, she is in a care home and her niece... Read Full Review
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When first looking for an ...
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1 Star Review
By : 'upset'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WA1
4 Dec 2012
People found this helpful7
When first looking for an apartment, Bridgfords in Stockton Heath, Warrington they kept changing the time to look at the apartments because they were "running behind". When we put money down on the apartment and we given the keys and the main door code, we went to the apartment. Found out ... Read Full Review
What agent could do to change your mind?
They could have called us back whenever we had questions. Also everyone should not be passed around to other people in the office (people are guessing about what is going on with your apartment and no one knows who\'s handling the case in the end). The agents should actually do inventory checks (not just do photos or nothing), if you are charging the tenant this, do it then. Very disappointed with customer service for a tenant!!!!
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