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Stoke on Trent, ST4

4.2/5, 27 Reviews
81% Recommended

83% sales valuation accuracy

75% letting valuation accuracy

100% sales fee satisfaction

80% letting fee satisfaction

Contact Us
We are an independent firm offering a proactive and sensitive approach to property utilising our vast experience of the local market.We have branches in Stoke, Longton and Cheadle. We are one of the largest residential letting agencies in the City and have a strong residential sales presence. As Chartered Surveyo
rs we operate to the highest standard under RICS Rules and are fully insured.
"Homes from..."

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1 Star Review
UserName

Cheryl-Dee

UserName

Andrew

By : 'Thomas'
Services :
Rent PCM : £720
Would you recommend ? : No
Postcode : ST4

20 Jul 2020
People found this helpful0

When I viewed our student letting I was assured by the slimey salesman that the rooms would be cleaned, the dangers fixed and the smell all but gone. Only once our letting agreement was finalised did the smiles and happy nature fade. They are un-reliable and out right lie about what they are going to do. The bathroom was covered in mould, which we were told would be fixed. Eventually after a year of back and fourth emails we managed to get them to fix it, instead of actually fixing it they boarded over it, I am not sure yet what damage to my health has been done, but the mental damage is definitely noticeable, save yourself some time, money and health and just go with someone else. How silly I was when being an undergraduate.


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Sales83.00%100%£74,000£533,000
    Lettings75%80%£325£975
    Areas covered
    • ST1
    • ST10
    • ST11
    • ST3
    • ST4
    • ST5
    • ST6
    • ST9
    Address

    Keates Hulme
    84 Church StreetStoke on Trent, Staffordshire
    ST4 1BS
    01782 413580

    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Advertise on
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    • ?Move With Us
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    Latest Properties

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    Keates Hulme Branches (View All 2)
    Property ...

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    5 Star Review
    UserName

    By : 'Jean'
    Services : Letting( As a Owner )
    Would you recommend ? : Yes
    Postcode : ST6

    25 Jul 2023
    People found this helpful0

    I have been dealing with Andrew & he has been very knowledgeable about property & the local area. I have found him very helpful in guiding me to getting my property let out. He has been proactive & he responds almost straight away with any questions or emails sent. I would recommend... Read Full Review

    Comments (0)Was this helpful?:
    Andy is extremely ...

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    5 Star Review
    UserName

    By : 'Bec'
    Services : Letting( As a Owner )
    Would you recommend ? : Yes
    Postcode : ST7

    11 Apr 2022
    People found this helpful0

    Andy is extremely knowledgeable and helpful. His communication is speedy and friendly. I would definitely recommend Keates and will be continuing to use their... Read Full Review

    Comments (0)Was this helpful?:
    Buyers of a Keates sold ...

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    5 Star Review
    UserName

    By : 'David'
    Services : Sales( As a Buyer )
    Sold price : £533000
    Would you recommend ? : Yes
    Postcode : SY4

    21 Jan 2021
    People found this helpful0

    Me & my wife were buyers of a property that Andrew/Keates were marketing. From day one, I had complete confidence in Andrew. His ability, professional attitude, his market knowledge, advice, his communications back to us made our buying journey that much easier. The sellers of our... Read Full Review

    Comments (0)Was this helpful?:
    Homes from ...

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    1 Star Review
    UserName

    UserName

    By : 'Thomas'
    Services : Letting( As a Tenant )
    Rent PCM : £720
    Would you recommend ? : No
    Postcode : ST4

    20 Jul 2020
    People found this helpful0

    When I viewed our student letting I was assured by the slimey salesman that the rooms would be cleaned, the dangers fixed and the smell all but gone. Only once our letting agreement was finalised did the smiles and happy nature fade. They are un-reliable and out right lie about what they are going... Read Full Review


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    Comments (0)Was this helpful?:
    Property ...

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    5 Star Review
    UserName

    UserName

    By : 'Craig'
    Services : Sales( As a Vendor )
    Sold price : £74000
    Would you recommend ? : Yes
    Postcode : ST4

    10 May 2019
    People found this helpful0

    Having been a customer of Keates-Hulme in the past so, when I had a property to sell, I went back to them to help them facilitate my property sale. I would like to say the the two staff that I have dealt with in the main, Andrew and Cheryl, have been polite professional and kept me up to date with... Read Full Review


    Comments on Agent Fees

    I found that the fee\'s were very competitive.

    Comments (1)Was this helpful?:

    By : Felix MCKNIGHT

    18 Feb 2020

    Kestes Hulme have been looking after my rental properties in Stoke for many years now and I have nothing but praise for them. The people working there are most efficient and work to a very high...

    Letting and house ...

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    5 Star Review

    By : 'Jaime'
    Services : Sales( As a Vendor )
    Sold price : £117000
    Rent PCM : £495
    Would you recommend ? : Yes
    Postcode : ST5

    27 Feb 2019
    People found this helpful0

    Keates Hulme managed my property for over 7 years and acted as agents for its sale. I cannot recommend them enough. They provided a professional and stress free experience throughout. A big Thankyou to Andrew and his team. Megan and Kelly for the lettings and Cheryl for the... Read Full Review


    Comments on Agent Fees

    No issues. Provided a good service throughout

    Comments (0)Was this helpful?:
    Purchaser - Oct ...

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    5 Star Review

    By : 'B.'
    Services : Sales( As a Buyer )
    Would you recommend ? : Yes
    Postcode : ST4

    23 Oct 2018
    People found this helpful1

    Cheryl - and her team, especially Karen - were extremely patient and helpful in helping us with a purchase, that took longer than expected for all parties. As a buyer you often think the purchase could fall through but Cheryl consistently came up with solutions, and went the extra yard. I hope to... Read Full Review


    Comments on Agent Fees

    Very competitive, in line with the market.

    Comments (0)Was this helpful?:
    Great experience ...

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    5 Star Review
    UserName

    By : 'Naz'
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : ST5

    25 Jul 2018
    People found this helpful1

    After our student accommodation swapped over to Keates Hulme after our tenancy had started with no warning, we were constantly kept on the loop by Cheryl herself and advised on any issues we were faced with immediately. Very approachable and able to offer solutions to make us feel as... Read Full Review

    Comments (0)Was this helpful?:
    Exceptional Service from ...

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    5 Star Review
    UserName

    By : 'Bobby'
    Services : Letting( As a Owner )
    Rent PCM : £550
    Would you recommend ? : Yes
    Postcode : ST3

    17 Apr 2018
    People found this helpful0

    I've used Keates Hulme for many years with my properties, from selling a property of mine to renting a property.There team have always given me good quality advise and I would highly recommend their professional service. Thank you keates... Read Full Review


    Comments on Agent Fees

    Fair price structure

    Comments (0)Was this helpful?:
    Managing Agents ...

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    5 Star Review
    UserName

    By : 'Ashley'
    Services : Letting( As a Owner )
    Would you recommend ? : Yes
    Postcode : ST4

    17 Apr 2018
    People found this helpful0

    KH have managed my property for nearly 10 years and I have always found them to be responsive, knowledgeable and... Read Full Review


    Comments on Agent Fees

    Fees are ok

    Comments (0)Was this helpful?:
    Recent ...

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    5 Star Review
    UserName

    By : 'Jamie'
    Services : Sales( As a Vendor )
    Sold price : £132500
    Would you recommend ? : Yes
    Postcode : ST5

    16 Apr 2018
    People found this helpful0

    I recently marketed my property and spoke with a number of agents, Keates (particularly Andrew & Kelsey) were extremely honest, support and dint pressure me in any way to use their services. I found on choosing them they were prompt professional helpful and have subsequently sold my house very... Read Full Review


    Comments on Agent Fees

    fees were reasonable in comparison

    Comments (0)Was this helpful?:
    Great professional ...

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    5 Star Review
    UserName

    UserName

    By : 'A'
    Services : Sales( As a Vendor )
    Would you recommend ? : Yes
    Postcode : ST4

    26 Mar 2018
    People found this helpful0

    Professional service , locating specific buyers who are checked out prior to accepting offer, also professional letting agent of over... Read Full Review


    Comments on Agent Fees

    Reasonable fees for service

    Comments (0)Was this helpful?:
    Selling and Advertising my ...

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    5 Star Review
    UserName

    UserName

    By : 'David'
    Services : Sales( As a Vendor )
    Sold price : £114000
    Would you recommend ? : Yes
    Postcode : ST4

    26 Mar 2018
    People found this helpful0

    Upon meeting Andrew and another estate agents from Longton it was an easy decision in whom I was going to pick due to Andrews passion and approach. He also suggested a higher price by £15,000 more to which I was surprised but he has delivered on this with my house marketed and an offer of £1,000... Read Full Review


    Comments on Agent Fees

    Good and averagely priced.

    Comments (0)Was this helpful?:
    I am a tenant with Keates ...

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    5 Star Review

    By : 'L'
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes

    20 Feb 2018
    People found this helpful0

    I am a tenant with Keates Hulme and I find them very professional and when I have had recent maintenance issues I found that they dealt with the repair effectively and in a timely... Read Full Review

    Comments (0)Was this helpful?:
    I am an investor/developer ...

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    5 Star Review
    UserName

    By : 'Marttand'
    Services : Surveying
    Would you recommend ? : Yes
    Postcode : ST4

    2 Feb 2018
    People found this helpful0

    I am an investor/developer and have worked with Andrew at Keates Hulme. I have found him extremely professional and helpful. I have also had RICs surveys done by Richard Johnson, who did a very thorough job on reporting on the properties that I was purchasing. I would recommend their services, if... Read Full Review


    Comments on Agent Fees

    The fees are fair and reasonable.

    Comments (0)Was this helpful?:
    Cheryl showed great ...

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    5 Star Review
    UserName

    By : 'Michelle'
    Services : Letting( As a Tenant )
    Rent PCM : £325
    Would you recommend ? : Yes
    Postcode : ST4

    2 Feb 2018
    People found this helpful0

    Cheryl showed great compassion and understanding towards my circumstances. She listened tentatively and found a solution which worked for both myself but also the agency. Through Cheryl giving the service received a personal touch, I very quickly trusted that Cheryl was looking after my best... Read Full Review


    Comments on Agent Fees

    Fees are fine. It's the process which can make it difficult for people who are unemployed e.g. bond scheme with local authorities.

    Comments (0)Was this helpful?:
    Cheryl is very diligent & ...

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    5 Star Review
    UserName

    By : 'Overseas'
    Services : Letting( As a Owner )
    Rent PCM : £325
    Would you recommend ? : Yes
    Postcode : ST1

    30 Jan 2018
    People found this helpful1

    Cheryl is very diligent & conscientious about her work and very responsive to emails, information requests…etc..….and getting back to me…. She keeps me updated on any issues that may arise regarding my properties and more importantly the resolution of same When any lease expires she... Read Full Review


    Comments on Agent Fees

    Good

    Comments (0)Was this helpful?:
    Whilst selling our house I ...

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    5 Star Review
    UserName

    By : 'Sue'
    Services : Sales( As a Vendor )
    Would you recommend ? : Yes
    Postcode : ST4

    25 Jan 2018
    People found this helpful1

    Whilst selling our house I dealt with Andrew Johnson from Stoke branch and Karen from Cheadle. Both were unfailingly helpful at all times, nothing was too much trouble and their advice was excellent. Many thanks... Read Full Review


    Comments on Agent Fees

    As agreed, no hidden charges. Good

    Comments (0)Was this helpful?:
    Cheryl is a pleasure to deal ...

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    5 Star Review
    UserName

    By : 'Julie'
    Services : Letting( As a Owner )
    Would you recommend ? : Yes
    Postcode : ST5

    24 Jan 2018
    People found this helpful1

    Cheryl is a pleasure to deal with. I have always found her to be extremely professional, attentive and very helpful. She quickly responds to any issues that arise and is also aware of trends in the rental market.... Read Full Review


    Comments on Agent Fees

    Competitive.

    Comments (0)Was this helpful?:
    A friendly, knowledgable, ...

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    4 Star Review
    UserName

    By : 'LF'
    Services : Letting( As a Owner )
    Rent PCM : £500
    Would you recommend ? : Yes
    Postcode : ST9

    22 Jan 2018
    People found this helpful0

    A friendly, knowledgable, and professional team member. Cheryl is always available to reassure and give good advice. Would return calls on... Read Full Review


    Comments on Agent Fees

    Reasonable

    Comments (0)Was this helpful?:
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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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    Last updated at 10/19/2016, 2:40:29 AM by allAgents

    Awards won by Keates Hulme, Stoke on Trent ST4 1BS