The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.2/5, 27 Reviews
81% Recommended
83% sales valuation accuracy
75% letting valuation accuracy
100% sales fee satisfaction
80% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83.00% | 100% | £74,000 | £533,000 |
| Lettings | 75% | 80% | £325 | £975 |
Keates Hulme
84 Church Street, Stoke on Trent, Staffordshire
ST4 1BS
01782 413580





By : 'Jean'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST6
I have been dealing with Andrew & he has been very knowledgeable about property & the local area. I have found him very helpful in guiding me to getting my property let out. He has been proactive & he responds almost straight away with any questions or emails sent. I would recommend... Read Full Review

By : 'Bec'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST7
Andy is extremely knowledgeable and helpful. His communication is speedy and friendly. I would definitely recommend Keates and will be continuing to use their... Read Full Review

By : 'David'
Services : Sales( As a Buyer )
Sold price : £533000
Would you recommend ? : Yes
Postcode : SY4
Me & my wife were buyers of a property that Andrew/Keates were marketing. From day one, I had complete confidence in Andrew. His ability, professional attitude, his market knowledge, advice, his communications back to us made our buying journey that much easier. The sellers of our... Read Full Review


By : 'Thomas'
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : No
Postcode : ST4
When I viewed our student letting I was assured by the slimey salesman that the rooms would be cleaned, the dangers fixed and the smell all but gone. Only once our letting agreement was finalised did the smiles and happy nature fade. They are un-reliable and out right lie about what they are going... Read Full Review


By : 'Craig'
Services : Sales( As a Vendor )
Sold price : £74000
Would you recommend ? : Yes
Postcode : ST4
Having been a customer of Keates-Hulme in the past so, when I had a property to sell, I went back to them to help them facilitate my property sale. I would like to say the the two staff that I have dealt with in the main, Andrew and Cheryl, have been polite professional and kept me up to date with... Read Full Review
I found that the fee\'s were very competitive.
By : Felix MCKNIGHT
18 Feb 2020Kestes Hulme have been looking after my rental properties in Stoke for many years now and I have nothing but praise for them. The people working there are most efficient and work to a very high...
By : 'Jaime'
Services : Sales( As a Vendor )
Sold price : £117000
Rent PCM : £495
Would you recommend ? : Yes
Postcode : ST5
Keates Hulme managed my property for over 7 years and acted as agents for its sale. I cannot recommend them enough. They provided a professional and stress free experience throughout. A big Thankyou to Andrew and his team. Megan and Kelly for the lettings and Cheryl for the... Read Full Review
No issues. Provided a good service throughout
By : 'B.'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ST4
Cheryl - and her team, especially Karen - were extremely patient and helpful in helping us with a purchase, that took longer than expected for all parties. As a buyer you often think the purchase could fall through but Cheryl consistently came up with solutions, and went the extra yard. I hope to... Read Full Review
Very competitive, in line with the market.

By : 'Naz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST5
After our student accommodation swapped over to Keates Hulme after our tenancy had started with no warning, we were constantly kept on the loop by Cheryl herself and advised on any issues we were faced with immediately. Very approachable and able to offer solutions to make us feel as... Read Full Review

By : 'Bobby'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : ST3
I've used Keates Hulme for many years with my properties, from selling a property of mine to renting a property.There team have always given me good quality advise and I would highly recommend their professional service. Thank you keates... Read Full Review
Fair price structure

By : 'Ashley'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST4
KH have managed my property for nearly 10 years and I have always found them to be responsive, knowledgeable and... Read Full Review
Fees are ok

By : 'Jamie'
Services : Sales( As a Vendor )
Sold price : £132500
Would you recommend ? : Yes
Postcode : ST5
I recently marketed my property and spoke with a number of agents, Keates (particularly Andrew & Kelsey) were extremely honest, support and dint pressure me in any way to use their services. I found on choosing them they were prompt professional helpful and have subsequently sold my house very... Read Full Review
fees were reasonable in comparison


By : 'A'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ST4
Professional service , locating specific buyers who are checked out prior to accepting offer, also professional letting agent of over... Read Full Review
Reasonable fees for service


By : 'David'
Services : Sales( As a Vendor )
Sold price : £114000
Would you recommend ? : Yes
Postcode : ST4
Upon meeting Andrew and another estate agents from Longton it was an easy decision in whom I was going to pick due to Andrews passion and approach. He also suggested a higher price by £15,000 more to which I was surprised but he has delivered on this with my house marketed and an offer of £1,000... Read Full Review
Good and averagely priced.
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
I am a tenant with Keates Hulme and I find them very professional and when I have had recent maintenance issues I found that they dealt with the repair effectively and in a timely... Read Full Review

By : 'Marttand'
Services : Surveying
Would you recommend ? : Yes
Postcode : ST4
I am an investor/developer and have worked with Andrew at Keates Hulme. I have found him extremely professional and helpful. I have also had RICs surveys done by Richard Johnson, who did a very thorough job on reporting on the properties that I was purchasing. I would recommend their services, if... Read Full Review
The fees are fair and reasonable.

By : 'Michelle'
Services : Letting( As a Tenant )
Rent PCM : £325
Would you recommend ? : Yes
Postcode : ST4
Cheryl showed great compassion and understanding towards my circumstances. She listened tentatively and found a solution which worked for both myself but also the agency. Through Cheryl giving the service received a personal touch, I very quickly trusted that Cheryl was looking after my best... Read Full Review
Fees are fine. It's the process which can make it difficult for people who are unemployed e.g. bond scheme with local authorities.

By : 'Overseas'
Services : Letting( As a Owner )
Rent PCM : £325
Would you recommend ? : Yes
Postcode : ST1
Cheryl is very diligent & conscientious about her work and very responsive to emails, information requestsâ¦etc..â¦.and getting back to meâ¦. She keeps me updated on any issues that may arise regarding my properties and more importantly the resolution of same When any lease expires she... Read Full Review
Good

By : 'Sue'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ST4
Whilst selling our house I dealt with Andrew Johnson from Stoke branch and Karen from Cheadle. Both were unfailingly helpful at all times, nothing was too much trouble and their advice was excellent. Many thanks... Read Full Review
As agreed, no hidden charges. Good

By : 'Julie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST5
Cheryl is a pleasure to deal with. I have always found her to be extremely professional, attentive and very helpful. She quickly responds to any issues that arise and is also aware of trends in the rental market.... Read Full Review
Competitive.

By : 'LF'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : ST9
A friendly, knowledgable, and professional team member. Cheryl is always available to reassure and give good advice. Would return calls on... Read Full Review
Reasonable
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 10/19/2016, 2:40:29 AM by allAgents