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Stoke on Trent, ST4

4.2/5, 27 Reviews
81% Recommended

83% sales valuation accuracy

75% letting valuation accuracy

100% sales fee satisfaction

80% letting fee satisfaction

Contact Us
We are an independent firm offering a proactive and sensitive approach to property utilising our vast experience of the local market.We have branches in Stoke, Longton and Cheadle. We are one of the largest residential letting agencies in the City and have a strong residential sales presence. As Chartered Surveyo
rs we operate to the highest standard under RICS Rules and are fully insured.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales83.00%100%£74,000£533,000
Lettings75%80%£325£975
Areas covered
  • ST1
  • ST10
  • ST11
  • ST3
  • ST4
  • ST5
  • ST6
  • ST9
Address

Keates Hulme
84 Church StreetStoke on Trent, Staffordshire
ST4 1BS
01782 413580

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Keates Hulme Branches (View All 2)
Property ...

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5 Star Review
UserName

By : 'Jean'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST6

25 Jul 2023
People found this helpful0

I have been dealing with Andrew & he has been very knowledgeable about property & the local area. I have found him very helpful in guiding me to getting my property let out. He has been proactive & he responds almost straight away with any questions or emails sent. I would recommend... Read Full Review

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Andy is extremely ...

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5 Star Review
UserName

By : 'Bec'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST7

11 Apr 2022
People found this helpful0

Andy is extremely knowledgeable and helpful. His communication is speedy and friendly. I would definitely recommend Keates and will be continuing to use their... Read Full Review

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Buyers of a Keates sold ...

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5 Star Review
UserName

By : 'David'
Services : Sales( As a Buyer )
Sold price : £533000
Would you recommend ? : Yes
Postcode : SY4

21 Jan 2021
People found this helpful0

Me & my wife were buyers of a property that Andrew/Keates were marketing. From day one, I had complete confidence in Andrew. His ability, professional attitude, his market knowledge, advice, his communications back to us made our buying journey that much easier. The sellers of our... Read Full Review

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Homes from ...

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1 Star Review
UserName

UserName

By : 'Thomas'
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : No
Postcode : ST4

20 Jul 2020
People found this helpful0

When I viewed our student letting I was assured by the slimey salesman that the rooms would be cleaned, the dangers fixed and the smell all but gone. Only once our letting agreement was finalised did the smiles and happy nature fade. They are un-reliable and out right lie about what they are going... Read Full Review


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Comments (0)Was this helpful?:
Property ...

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5 Star Review
UserName

UserName

By : 'Craig'
Services : Sales( As a Vendor )
Sold price : £74000
Would you recommend ? : Yes
Postcode : ST4

10 May 2019
People found this helpful0

Having been a customer of Keates-Hulme in the past so, when I had a property to sell, I went back to them to help them facilitate my property sale. I would like to say the the two staff that I have dealt with in the main, Andrew and Cheryl, have been polite professional and kept me up to date with... Read Full Review


Comments on Agent Fees

I found that the fee\'s were very competitive.

Comments (1)Was this helpful?:

By : Felix MCKNIGHT

18 Feb 2020

Kestes Hulme have been looking after my rental properties in Stoke for many years now and I have nothing but praise for them. The people working there are most efficient and work to a very high...

Letting and house ...

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5 Star Review

By : 'Jaime'
Services : Sales( As a Vendor )
Sold price : £117000
Rent PCM : £495
Would you recommend ? : Yes
Postcode : ST5

27 Feb 2019
People found this helpful0

Keates Hulme managed my property for over 7 years and acted as agents for its sale. I cannot recommend them enough. They provided a professional and stress free experience throughout. A big Thankyou to Andrew and his team. Megan and Kelly for the lettings and Cheryl for the... Read Full Review


Comments on Agent Fees

No issues. Provided a good service throughout

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Purchaser - Oct ...

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5 Star Review

By : 'B.'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ST4

23 Oct 2018
People found this helpful1

Cheryl - and her team, especially Karen - were extremely patient and helpful in helping us with a purchase, that took longer than expected for all parties. As a buyer you often think the purchase could fall through but Cheryl consistently came up with solutions, and went the extra yard. I hope to... Read Full Review


Comments on Agent Fees

Very competitive, in line with the market.

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Great experience ...

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5 Star Review
UserName

By : 'Naz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST5

25 Jul 2018
People found this helpful1

After our student accommodation swapped over to Keates Hulme after our tenancy had started with no warning, we were constantly kept on the loop by Cheryl herself and advised on any issues we were faced with immediately. Very approachable and able to offer solutions to make us feel as... Read Full Review

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Exceptional Service from ...

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5 Star Review
UserName

By : 'Bobby'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : ST3

17 Apr 2018
People found this helpful0

I've used Keates Hulme for many years with my properties, from selling a property of mine to renting a property.There team have always given me good quality advise and I would highly recommend their professional service. Thank you keates... Read Full Review


Comments on Agent Fees

Fair price structure

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Managing Agents ...

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5 Star Review
UserName

By : 'Ashley'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST4

17 Apr 2018
People found this helpful0

KH have managed my property for nearly 10 years and I have always found them to be responsive, knowledgeable and... Read Full Review


Comments on Agent Fees

Fees are ok

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Recent ...

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5 Star Review
UserName

By : 'Jamie'
Services : Sales( As a Vendor )
Sold price : £132500
Would you recommend ? : Yes
Postcode : ST5

16 Apr 2018
People found this helpful0

I recently marketed my property and spoke with a number of agents, Keates (particularly Andrew & Kelsey) were extremely honest, support and dint pressure me in any way to use their services. I found on choosing them they were prompt professional helpful and have subsequently sold my house very... Read Full Review


Comments on Agent Fees

fees were reasonable in comparison

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Great professional ...

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5 Star Review
UserName

UserName

By : 'A'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ST4

26 Mar 2018
People found this helpful0

Professional service , locating specific buyers who are checked out prior to accepting offer, also professional letting agent of over... Read Full Review


Comments on Agent Fees

Reasonable fees for service

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Selling and Advertising my ...

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5 Star Review
UserName

UserName

By : 'David'
Services : Sales( As a Vendor )
Sold price : £114000
Would you recommend ? : Yes
Postcode : ST4

26 Mar 2018
People found this helpful0

Upon meeting Andrew and another estate agents from Longton it was an easy decision in whom I was going to pick due to Andrews passion and approach. He also suggested a higher price by £15,000 more to which I was surprised but he has delivered on this with my house marketed and an offer of £1,000... Read Full Review


Comments on Agent Fees

Good and averagely priced.

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I am a tenant with Keates ...

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5 Star Review

By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : Yes

20 Feb 2018
People found this helpful0

I am a tenant with Keates Hulme and I find them very professional and when I have had recent maintenance issues I found that they dealt with the repair effectively and in a timely... Read Full Review

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I am an investor/developer ...

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5 Star Review
UserName

By : 'Marttand'
Services : Surveying
Would you recommend ? : Yes
Postcode : ST4

2 Feb 2018
People found this helpful0

I am an investor/developer and have worked with Andrew at Keates Hulme. I have found him extremely professional and helpful. I have also had RICs surveys done by Richard Johnson, who did a very thorough job on reporting on the properties that I was purchasing. I would recommend their services, if... Read Full Review


Comments on Agent Fees

The fees are fair and reasonable.

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Cheryl showed great ...

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5 Star Review
UserName

By : 'Michelle'
Services : Letting( As a Tenant )
Rent PCM : £325
Would you recommend ? : Yes
Postcode : ST4

2 Feb 2018
People found this helpful0

Cheryl showed great compassion and understanding towards my circumstances. She listened tentatively and found a solution which worked for both myself but also the agency. Through Cheryl giving the service received a personal touch, I very quickly trusted that Cheryl was looking after my best... Read Full Review


Comments on Agent Fees

Fees are fine. It's the process which can make it difficult for people who are unemployed e.g. bond scheme with local authorities.

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Cheryl is very diligent & ...

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5 Star Review
UserName

By : 'Overseas'
Services : Letting( As a Owner )
Rent PCM : £325
Would you recommend ? : Yes
Postcode : ST1

30 Jan 2018
People found this helpful1

Cheryl is very diligent & conscientious about her work and very responsive to emails, information requests…etc..….and getting back to me…. She keeps me updated on any issues that may arise regarding my properties and more importantly the resolution of same When any lease expires she... Read Full Review


Comments on Agent Fees

Good

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Whilst selling our house I ...

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5 Star Review
UserName

By : 'Sue'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ST4

25 Jan 2018
People found this helpful1

Whilst selling our house I dealt with Andrew Johnson from Stoke branch and Karen from Cheadle. Both were unfailingly helpful at all times, nothing was too much trouble and their advice was excellent. Many thanks... Read Full Review


Comments on Agent Fees

As agreed, no hidden charges. Good

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Cheryl is a pleasure to deal ...

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5 Star Review
UserName

By : 'Julie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST5

24 Jan 2018
People found this helpful1

Cheryl is a pleasure to deal with. I have always found her to be extremely professional, attentive and very helpful. She quickly responds to any issues that arise and is also aware of trends in the rental market.... Read Full Review


Comments on Agent Fees

Competitive.

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A friendly, knowledgable, ...

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4 Star Review
UserName

By : 'LF'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : ST9

22 Jan 2018
People found this helpful0

A friendly, knowledgable, and professional team member. Cheryl is always available to reassure and give good advice. Would return calls on... Read Full Review


Comments on Agent Fees

Reasonable

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 10/19/2016, 2:40:29 AM by allAgents

Awards won by Keates Hulme, Stoke on Trent ST4 1BS

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