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Property Link Liverpool
3.4/5, 90 Reviews
67% Recommended
89% letting valuation accuracy
79% letting fee satisfaction
Property Link are a property lettings and management agency based in the heart of Smithdown Road, offering a personal, tailor made service to both landlords and tenants.
Established in 1994, Property Link is a family run business that is the longest serving letting agency on Smithdown road. During our 22 years
we have built up a strong reputation and a dedicated client base, who value our expert advice and specialist knowledge of Liverpools property market.
For landlords with properties across Liverpool, we offer a comprehensive full management service. Whether you have one property or a portfolio of properties, we have over 20 years experience and cover all aspects of property management.
If you’re looking for a house, flat or apartment, our experienced staff will work with you to find the most suitable properties based on your individual requirements and liaise with the landlord on your behalf.
We are fully accredited with Liverpool City Councils CLASS Scheme, The National Approved Letting Scheme, The Property Ombudsman and Safe Agent.
"I don't even know where ..."
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1 Star Review
By : 'AJ'
Services : Letting(As a Tenant)
Rent PCM : £368
Would you recommend ? : No
Postcode : L15
1 Jul 2020
People found this helpful2
I don't even know where to begin with this one. All I can say is what an utter disgrace this company is. 1 Star is the lowest I can rate otherwise trust me it would be a heck of a lot lower. Firstly we found property link online as we were looking for a 7 bedroom property for our 3rd and final year of university and we came across one that was in the process of rebuilding. We arranged for viewing and were shown the plans for the house and after a lot of back and forth, we decided to settle and take the risk as we were running out of options for 7 people. This is where the problems began as we were asked to sign contracts which stated that we may not have wifi or heating etc until September when we'd already agreed we'd be moving into the property on the 1st July due to a number of us having jobs in the area. However, this was soon sorted and amended to suit us due to a lack of communication within the office - a common theme throughout the year I might add. As the months were passing by we were getting curious to see what stage the house was at and even around march/april time it looked as if hardly any progress had been made and we were worried as we were moving in earlier than most tenants but again, this was sorted although we never actually got to see the property finished until the day we moved in which I can't lie, looked lovely. As soon as we moved in problem after problem seemed to arise, for example, we were not given TV's in the property after being promised for months until August and were not given a sofa to sit on until the middle of august. I understand there is a lot of work to be done over the summer for all properties but this house was meant to be fit for purpose and this it was not. We also had to beg for weeks, and I mean beg - both myself, other tenants and guarantors to have the sofas and tv's installed baring in mind we'd already paid our retainer rent for the summer ! By the time everyone had moved in, the shower on the middle floor started leaking through the downstairs ceiling and we had to call the builder ourselves, who gave us his number as the agency were incapable of asking him to come round and sort issues and he had to come and fix this 3 times. Another tenant also had mould growing in her room and to which the response was "buy mould spray and wipe it off" which is appalling considering she's asthmatic but again, this went on and on for months and still hadn't been sorted by the day we moved out. We were also told that the area was primarily students which was a huge lie being that there were 4 student houses in the whole area. This led to a number of issues with 1 specific neighbour who lived behind us. She harassed us all year, threatened and swore at us several times and even tried to come into our house in the middle of an argument with us. I also received a phone call of the agency themselves around October time whereby they said they were going to go to the university and get us kicked out due to the complaints from 1 person. We are still yet to see evidence of these complaints as there were students living next door to us also who had parties etc all year round but yet we seemed to get the blame constantly. She repeatedly rang the agency and complained about us being too noisy to which we always got the same robotic response from the agency but they was no care for our safety or our concerns, they were more worried about doing an inspection to see if we were having parties, which we weren't as the whole country is on lockdown. Said neighbour also threatened me personally on my birthday to which she was politely told to stop whining :) On top of all of this, Property Link also broke massive GDPR laws by copying all of us tenants and our parents into the same email, sharing all of our personal information with each other to which several parents are now seeking legal action due to the constant issues we've had all year. Ive already seen several reviews about not getting deposits back so I can't wait to argue the toss about this one. Long story short don't ever consider renting a property with these absolute cowboys as you'll just end up putting up with constant stress all year round and you'll be made out to be the bad guys when really it's like a playground in their office with children who can't seem to communicate or understand each other.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 89% | 79.00% | £260 | £1,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 0 | 52 | 28 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
- Liverpool
Address
Property Link Liverpool
405 Smithdown Rd, Liverpool, Merseyside
L15 3JJ
0151 475 2800
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 18:00
- 08:00 - 18:00
- 08:00 - 18:00
- 08:00 - 18:00
- 08:00 - 18:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ridiculous ...
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1 Star Review
By : 'T'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : L4
7 Oct 2025
People found this helpful
Ridiculously unprofessional service from this company. The process of renting is one of the most invasive processes. You are asked a million questions and extensively vetted to make sure you can even view a property. However letting agencies are allowed to be **** poor in comparison. I confirmed ... Read Full Review
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Completely AVOID! If I could ...
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1 Star Review
By : 'Liam'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3
10 Apr 2023
People found this helpful0
Completely AVOID! All the positive reviews must be either fake or by people that have been somehow lucky enough to have an okay time. Property link offer you to sign up on a "all-bills inclusive deal" that you only have a chance to read over when you are in their office, where you ... Read Full Review
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AVOID AT ALLCOSTS. Houses ...
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1 Star Review
By : 'Michelle'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L15
24 Jan 2023
People found this helpful0
AVOID AT ALL COSTS. Houses are filthy and freezing, they ignore emails and calls. They do not fix issues when promised. Mould, holes in ceilings, filthy cooker, freezer and fridge. No proper locks on doors. Emergency call out person doesn’t answer phone. Do not provide accurate energy ... Read Full Review
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Propertylink have been my ...
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5 Star Review
By : 'John'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : L15
29 Jul 2020
People found this helpful0
Propertylink have been my agents for nearly 15 years. They have always managed to let my properties and keep me up to date with the various situations that arise. I have found them to be very supportive and helpful at all ... Read Full Review
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Absolutely fantastic service ...
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5 Star Review
By : 'Angela'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : L7
23 Jul 2020
People found this helpful0
Absolutely fantastic service from Peter Jones what could have been a difficult situation was handle professionally and everything he said he would do he did and more !!!!!’ Thank you ... Read Full Review
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I don't even know where ...
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1 Star Review
By : 'AJ'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £368
Would you recommend ? : No
Postcode : L15
1 Jul 2020
People found this helpful2
I don't even know where to begin with this one. All I can say is what an utter disgrace this company is. 1 Star is the lowest I can rate otherwise trust me it would be a heck of a lot lower. Firstly we found property link online as we were looking for a 7 bedroom property for our 3rd and ... Read Full Review
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awful, avoid at all ...
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1 Star Review
By : 'Amelia'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3
29 Jun 2020
People found this helpful0
Over the last 2 years, I have rented a student property in L3 with property link. I would NOT, ever recommend moving into a property with this management and landlord, and if I could rate them 0, I would. We have had countless problems with property link from the beginning of our contract until the ... Read Full Review
Attached Files
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Property link have looked ...
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5 Star Review
By : 'Dave'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Rent PCM : £12000
Would you recommend ? : Yes
Postcode : L15
2 Mar 2020
People found this helpful0
Property link have looked after my student let since 1994! Offering fantastic quality service. Never ever had problems receiving my rents. I highly recommend ... Read Full Review
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Excellent Property ...
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5 Star Review
By : 'Nathan'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L15
20 Feb 2020
People found this helpful0
Excellent Property Management. Property Link have managed my student properties since 2010 and i have never had reason to complain, I have always found them to be efficient and thorough. Would highly recommend them to other ... Read Full Review
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Propertylink a very ...
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5 Star Review
By : 'John'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : L15
17 Feb 2020
People found this helpful0
Propertylink have been our agents for the past 14 years. We have found them to be excellent and have had no problems with them at all. They are a very professional outfit and we would recommend them to look after ones properties and ... Read Full Review
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Propertylink have managed my ...
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5 Star Review
By : 'Edward'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : L3
17 Feb 2020
People found this helpful0
Propertylink have managed my property for over 5 years now the service is excellent.. don't no what I would of done without you ... Read Full Review
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Awful landlord, it is a ...
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1 Star Review
By : 'Stephan'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £340
Would you recommend ? : No
Postcode : L18
4 Sept 2019
People found this helpful9
We have been with Property link for more than 10 years with only little problems with them as they always send cowboys workers who try to repairs the property but also damage other things. That wasn’t so bad as I am an electrician engineer who can also do DIY and repair their mistakes. ... Read Full Review
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Avoid this company at all ...
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1 Star Review
By : 'Paul'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L153
3 Dec 2018
People found this helpful10
My daughter and two University friends took at Property Link House last year. I cannot write enough negatives about this company! We paid a large deposit up front and when the girls first arrived the house was a building site, no water, no kitchen , unsecured doors, no tv, shocking. Several ... Read Full Review
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Students - ...
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1 Star Review
By : 'University'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L17
31 Oct 2018
People found this helpful5
If you are a student looking for a place to rent in Liverpool, avoid Property Link. When viewing a property, we were promised a revamp and new furniture before our moving in date. This never happened, and instead we were left dealing with problems such as mouldy sofa's (which were never ... Read Full Review
Comments on Agent Fees
Fee's were competitive with other agencies in the area, however the agency sturggled to keep track of payments and often threatened us with charges due to late payments (although this was never the case).
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I would never suggest ...
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1 Star Review
By : 'Unhappy'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L7
28 Nov 2017
People found this helpful3
I would never suggest PropertyLink to any student or renter. The whole establishment show lack of any professionalism, intiative, common decency or respect. Nearly 6 months on from vacating our property which was well kept, clean and tidy and our deposit is still not even close to being sorted. ... Read Full Review
Comments on Agent Fees
No fees. Thank goodness. Do not want to give any more to this company. £100 deposit seemed good that the time but not when they are trying to take the whole deposit off of us. So that £400 , how much commission do they get for this.
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Absolutely terrible , ...
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1 Star Review
By : 'Tenant'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £100
Would you recommend ? : No
Postcode : L15
18 Nov 2017
People found this helpful3
Absolutely terrible , it's just a scam, they just want to exploit young students and take as much money as they can get out of them, and their guarantors . If you are a student DO NOT USE PROPERTY LINK. They do not care about any of tenants and have been useless responding to any problems we ... Read Full Review
Comments on Agent Fees
Bad
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Great property with excellent ...
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5 Star Review
By : 'Luke'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : Yes
17 Nov 2017
People found this helpful0
Great property with excellent travel links to town. Lots of great bars, restaurants and supermarkets within walking distance. Overall a great property with attentive landlords who couldn't have done enough for us this year. We'll be sad to leave but it's definitely a house to look ... Read Full Review
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Friendly staff, usually fast ...
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4 Star Review
By : 'Dan'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : Yes
Postcode : L15
7 Nov 2017
People found this helpful0
Friendly staff, usually fast at replying to emails (still awaiting response for one so can't give full 5 stars) Our property has cheap rent and was clean when we moved in. Also very flexible moving in ... Read Full Review
Comments on Agent Fees
Good fees
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Never had a problem with ...
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5 Star Review
By : 'MaciekG'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L155
7 Nov 2017
People found this helpful0
Never had a problem with property link, the property was ready for us to move in and any problems are fixed promptly. The communication between property link and tenants have always been good and they're understanding towards problems such as student financing. As to the house itself, its ... Read Full Review
Comments on Agent Fees
No letting fees and small deposit.
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I would highly recommend ...
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5 Star Review
By : 'Beth'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £455
Would you recommend ? : Yes
Postcode : L1
26 Oct 2017
People found this helpful0
I would highly recommend Property Link, so much so that we have decided to stay another year with them. The property is lovely, and any issues we have are dealt with reasonably quickly. We also had the property industrially cleaned when we moved in, which was wonderful as the previous tenants had ... Read Full Review
Comments on Agent Fees
The Fees are reasonable. Our property is bills not included which we knew when we viewed it, however it was easy to sort a price plan of our own.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11/1/2017, 9:08:54 AM by allAgents
