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Property Link Liverpool
3.4/5, 90 Reviews
67% Recommended
89% letting valuation accuracy
79% letting fee satisfaction
Property Link are a property lettings and management agency based in the heart of Smithdown Road, offering a personal, tailor made service to both landlords and tenants.
Established in 1994, Property Link is a family run business that is the longest serving letting agency on Smithdown road. During our 22 years
we have built up a strong reputation and a dedicated client base, who value our expert advice and specialist knowledge of Liverpools property market.
For landlords with properties across Liverpool, we offer a comprehensive full management service. Whether you have one property or a portfolio of properties, we have over 20 years experience and cover all aspects of property management.
If you’re looking for a house, flat or apartment, our experienced staff will work with you to find the most suitable properties based on your individual requirements and liaise with the landlord on your behalf.
We are fully accredited with Liverpool City Councils CLASS Scheme, The National Approved Letting Scheme, The Property Ombudsman and Safe Agent.
"awful, avoid at all..."
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1 Star Review
By : 'Amelia'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : L3
29 Jun 2020
People found this helpful0
Over the last 2 years, I have rented a student property in L3 with property link. I would NOT, ever recommend moving into a property with this management and landlord, and if I could rate them 0, I would. We have had countless problems with property link from the beginning of our contract until the end. When we first moved in (2018) we were told that the property had been professionally cleaned. Upon arrival, it was clear that this was not true. The flat was filthy, the fridge had not been cleaned, we found food dating back to 2015 in the cupboard, as well as finding a condom under one of the beds. We have had a mice infestation for the whole of our second year of the contract, to the point of finding mouse droppings in our beds and finding them dead under the fridges, we have had leaks in the corridor and bedrooms, causing the electrics to blow, and consequently being left without power for a week, sewage leaking into our ceiling from the flat above, damp and mould in the bedrooms and kitchen, flies all around the flat due to the mice dying in the walls, homeless living downstairs smoking in the flat and using drugs, no water, yellow water, fire alarms not fit for purpose and going off randomly at all hours forcing us to turn them off and leaving us unsafe, broken appliances weren’t replaced for weeks, people visiting the property without prior warning (which was continued throughout lockdown, even though the government guidelines stated they could not do this) and being overcharged for a tv licence, and when they were questioned we were told it was an “admin fee”. The communication between property link and us, has been ok. They do answer emails, and they do answer the phone, however they lie, make false promises, and just pass the phone around the office until you stop bothering them. If there is a problem with the flat, you can expect to be ringing and emailing them for a long time before the problem is resolved. The only good thing about this company is some of the contractors that they employ, Phil the electrician was very professional, friendly and went out of his way to sort things out for us which we really appreciated as it seemed we weren’t getting any help elsewhere, as well as the painters and maintenance man we had in. Overall, I think property link take advantage of student renters, as when reading other experiences, it seems there is a similar thread throughout the reviews. One of our biggest mistakes was to sign for a second year at the beginning of our first year tenancy, before we had chance to realise just how awful they were.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 89% | 79.00% | £260 | £1,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 0 | 52 | 28 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
- Liverpool
Address
Property Link Liverpool
405 Smithdown Rd, Liverpool, Merseyside
L15 3JJ
0151 475 2800
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 18:00
- 08:00 - 18:00
- 08:00 - 18:00
- 08:00 - 18:00
- 08:00 - 18:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ridiculous ...
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1 Star Review
By : 'T'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : L4
7 Oct 2025
People found this helpful
Ridiculously unprofessional service from this company. The process of renting is one of the most invasive processes. You are asked a million questions and extensively vetted to make sure you can even view a property. However letting agencies are allowed to be **** poor in comparison. I confirmed ... Read Full Review
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Completely AVOID! If I could ...
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1 Star Review
By : 'Liam'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3
10 Apr 2023
People found this helpful0
Completely AVOID! All the positive reviews must be either fake or by people that have been somehow lucky enough to have an okay time. Property link offer you to sign up on a "all-bills inclusive deal" that you only have a chance to read over when you are in their office, where you ... Read Full Review
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AVOID AT ALLCOSTS. Houses ...
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1 Star Review
By : 'Michelle'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L15
24 Jan 2023
People found this helpful0
AVOID AT ALL COSTS. Houses are filthy and freezing, they ignore emails and calls. They do not fix issues when promised. Mould, holes in ceilings, filthy cooker, freezer and fridge. No proper locks on doors. Emergency call out person doesn’t answer phone. Do not provide accurate energy ... Read Full Review
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Propertylink have been my ...
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5 Star Review
By : 'John'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : L15
29 Jul 2020
People found this helpful0
Propertylink have been my agents for nearly 15 years. They have always managed to let my properties and keep me up to date with the various situations that arise. I have found them to be very supportive and helpful at all ... Read Full Review
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Absolutely fantastic service ...
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5 Star Review
By : 'Angela'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : L7
23 Jul 2020
People found this helpful0
Absolutely fantastic service from Peter Jones what could have been a difficult situation was handle professionally and everything he said he would do he did and more !!!!!’ Thank you ... Read Full Review
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I don't even know where ...
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1 Star Review
By : 'AJ'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £368
Would you recommend ? : No
Postcode : L15
1 Jul 2020
People found this helpful2
I don't even know where to begin with this one. All I can say is what an utter disgrace this company is. 1 Star is the lowest I can rate otherwise trust me it would be a heck of a lot lower. Firstly we found property link online as we were looking for a 7 bedroom property for our 3rd and ... Read Full Review
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awful, avoid at all ...
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1 Star Review
By : 'Amelia'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3
29 Jun 2020
People found this helpful0
Over the last 2 years, I have rented a student property in L3 with property link. I would NOT, ever recommend moving into a property with this management and landlord, and if I could rate them 0, I would. We have had countless problems with property link from the beginning of our contract until the ... Read Full Review
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Property link have looked ...
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5 Star Review
By : 'Dave'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Rent PCM : £12000
Would you recommend ? : Yes
Postcode : L15
2 Mar 2020
People found this helpful0
Property link have looked after my student let since 1994! Offering fantastic quality service. Never ever had problems receiving my rents. I highly recommend ... Read Full Review
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Excellent Property ...
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5 Star Review
By : 'Nathan'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L15
20 Feb 2020
People found this helpful0
Excellent Property Management. Property Link have managed my student properties since 2010 and i have never had reason to complain, I have always found them to be efficient and thorough. Would highly recommend them to other ... Read Full Review
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Propertylink a very ...
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5 Star Review
By : 'John'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : L15
17 Feb 2020
People found this helpful0
Propertylink have been our agents for the past 14 years. We have found them to be excellent and have had no problems with them at all. They are a very professional outfit and we would recommend them to look after ones properties and ... Read Full Review
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Propertylink have managed my ...
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5 Star Review
By : 'Edward'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Owner )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : L3
17 Feb 2020
People found this helpful0
Propertylink have managed my property for over 5 years now the service is excellent.. don't no what I would of done without you ... Read Full Review
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Awful landlord, it is a ...
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1 Star Review
By : 'Stephan'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £340
Would you recommend ? : No
Postcode : L18
4 Sept 2019
People found this helpful9
We have been with Property link for more than 10 years with only little problems with them as they always send cowboys workers who try to repairs the property but also damage other things. That wasn’t so bad as I am an electrician engineer who can also do DIY and repair their mistakes. ... Read Full Review
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Avoid this company at all ...
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1 Star Review
By : 'Paul'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L153
3 Dec 2018
People found this helpful10
My daughter and two University friends took at Property Link House last year. I cannot write enough negatives about this company! We paid a large deposit up front and when the girls first arrived the house was a building site, no water, no kitchen , unsecured doors, no tv, shocking. Several ... Read Full Review
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Students - ...
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1 Star Review
By : 'University'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L17
31 Oct 2018
People found this helpful5
If you are a student looking for a place to rent in Liverpool, avoid Property Link. When viewing a property, we were promised a revamp and new furniture before our moving in date. This never happened, and instead we were left dealing with problems such as mouldy sofa's (which were never ... Read Full Review
Comments on Agent Fees
Fee's were competitive with other agencies in the area, however the agency sturggled to keep track of payments and often threatened us with charges due to late payments (although this was never the case).
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I would never suggest ...
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1 Star Review
By : 'Unhappy'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L7
28 Nov 2017
People found this helpful3
I would never suggest PropertyLink to any student or renter. The whole establishment show lack of any professionalism, intiative, common decency or respect. Nearly 6 months on from vacating our property which was well kept, clean and tidy and our deposit is still not even close to being sorted. ... Read Full Review
Comments on Agent Fees
No fees. Thank goodness. Do not want to give any more to this company. £100 deposit seemed good that the time but not when they are trying to take the whole deposit off of us. So that £400 , how much commission do they get for this.
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Absolutely terrible , ...
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1 Star Review
By : 'Tenant'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £100
Would you recommend ? : No
Postcode : L15
18 Nov 2017
People found this helpful3
Absolutely terrible , it's just a scam, they just want to exploit young students and take as much money as they can get out of them, and their guarantors . If you are a student DO NOT USE PROPERTY LINK. They do not care about any of tenants and have been useless responding to any problems we ... Read Full Review
Comments on Agent Fees
Bad
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Great property with excellent ...
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5 Star Review
By : 'Luke'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : Yes
17 Nov 2017
People found this helpful0
Great property with excellent travel links to town. Lots of great bars, restaurants and supermarkets within walking distance. Overall a great property with attentive landlords who couldn't have done enough for us this year. We'll be sad to leave but it's definitely a house to look ... Read Full Review
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Friendly staff, usually fast ...
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4 Star Review
By : 'Dan'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : Yes
Postcode : L15
7 Nov 2017
People found this helpful0
Friendly staff, usually fast at replying to emails (still awaiting response for one so can't give full 5 stars) Our property has cheap rent and was clean when we moved in. Also very flexible moving in ... Read Full Review
Comments on Agent Fees
Good fees
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Never had a problem with ...
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5 Star Review
By : 'MaciekG'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L155
7 Nov 2017
People found this helpful0
Never had a problem with property link, the property was ready for us to move in and any problems are fixed promptly. The communication between property link and tenants have always been good and they're understanding towards problems such as student financing. As to the house itself, its ... Read Full Review
Comments on Agent Fees
No letting fees and small deposit.
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I would highly recommend ...
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5 Star Review
By : 'Beth'
Branch : Liverpool, 405 Smithdown Rd
Services : Letting( As a Tenant )
Rent PCM : £455
Would you recommend ? : Yes
Postcode : L1
26 Oct 2017
People found this helpful0
I would highly recommend Property Link, so much so that we have decided to stay another year with them. The property is lovely, and any issues we have are dealt with reasonably quickly. We also had the property industrially cleaned when we moved in, which was wonderful as the previous tenants had ... Read Full Review
Comments on Agent Fees
The Fees are reasonable. Our property is bills not included which we knew when we viewed it, however it was easy to sort a price plan of our own.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11/1/2017, 9:08:54 AM by allAgents
