Avoid at all costs. Truly terrible renting experience. Please look elsewhere and if you absolutely have to use Cluttons, please look after yourself and your family by carefully reading through the contract, knowing your rights as a tenant, and don't be afraid to challenge them when they're trying to take advantage of you. I have been renting a flat from Cluttons for three years and have paid my rent timely and in full every month. I have passed every inspection and have had no complaints from neighbours. Unfortunately even though I have fulfilled all my obligations as a tenant, I have had many disappointing engagements with them. The below two instances were the most frustrating: 1) Cluttons had agreed to extend my lease by a month because they had not found a new tenant yet. I told Cluttons my reason for extending, which was that Covid-19 had caused an extremely difficult time for me and my family. However, when I followed up with an exact date upon which I will vacate the property, they took many days to get back and me despite many follow-up emails. When they finally did, they informed me that they had actually rented out the place to new tenants and that I was required to vacate the property early, and that there is absolutely no room for flexibility. I sought advice online and discovered that tenants have the right to remain in the property even after the lease ends, provided they paid rent. After I informed Cluttons I knew that I had this right and will pay my rent in full, and they immediately honoured our previous agreement with a new contract. I believe they were trying to make advantage of me because I am a young person, and assumed I did not know these rights. 2) I discovered my flat had a rat issue on one Friday evening. I contacted the agency via email and phone, but received no response and no emergency contact details. Over the weekend I called and paid for pest control services myself as it was a very serious problem. On Monday morning, the agency replied back to me saying that it was most likely my fault for having left food out and advised that I should cover my food items. This was an unfair assumption with absolutely no basis because they had not been to the property to inspect, and during previous inspections the flat was always tidy. I keep the flat in a very clean state since I am working from home, and I keep all my food either in the fridge or in sealed glass containers in high-up cabinets. After their initial reply, I could not reach them either via email or phone, and when I visited the office, the relevant employee was not there. Then, they took 4 business days to arrange for a contractor to come to do the relevant repairs for the rat issue. They refused to reimburse me for the pest control costs, citing the reason being that I am close to vacating the property. This is not a valid reason as I am still paying rent and I have the right to a safe and pest-free living space. It is unfair that I had borne the cost and made the effort to fix an issue that was the landlord's responsibility as stated in the contract. Cluttons will look for every small way to try to make some more money for themselves. They will take advantage of you if they see that you're young and/or single. Please make sure you're very careful when engaging with them and please take care of yourself.