Cluttons

Just 2 days before my scheduled move-in date, I received a call informing me that the current tenants were refusing to vacate the property, making it impossible for me to move in, despite having paid the deposit and six months' rent in advance. Furthermore, I was assured that I would receive ... Read Full Review

DO NOT USE AT ALL COSTS! This is about Tower Bridge Cluttons - I have no idea who's running the branch but it's nothing short of a shit show. By far the worst property management service I've ever used or dealt with (and I've worked in property management). Their staff ... Read Full Review

Cluttons stands for everything that is wrong with property lettings / management agencies today. Extremely sub-standard service for property maintenance. They take steep commissions on repairs for your flat (please be aware that some other big agents do this as well), which is a massive conflict ... Read Full Review

I never leave bad reviews but I would advise against using this agency. This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs, When we looked at the flat they were very pushy and said we had to sign the flat that day and that the flat was ... Read Full Review

We were promised by Lucy that all works on our rental property were done. Turned up on my move in date to find nothing had been done and the place was absolutely filthy. Obviously we haven’t moved in and have had to incur numerous costs such as storeage and hotels as we have our own ... Read Full Review

Terrible, unprofessional people. Had two flat viewing booked, no one showed up and when I called flats where apparently already gone. Waisted my time for ... Read Full Review

Avoid, avoid, avoid. The people that take your money are great - charming, helpful, great communication. As soon as you're in, it's a different picture. We moved into a dirty flat (around Christmas) so cleaned it ourselves. We noted the condition and, a year and a half on, Cluttons ... Read Full Review

They secretly put a check-out fee into tenancy agreements (hidden in the middle of a long list of tenant responsibilities), never mention it again and then take a chunk of your deposit for the check-out fee. Only email you on their terms and are exceptionally slow to reply to ... Read Full Review

What a bunch of scammers, I had a leak in my room for 3 months because they didnt feel like doing their job properly!!! no compensation, nothing, i literally had rain within my room anytime there was a bit of rain outside. Completely useless f*s. Its amazing how these companies have all the ... Read Full Review

I’ve given one star because that’s minimum you can. I’ve been so excited to move in a flat advertised by them and send the deposit and the rent signed the contract been told the check in will be done the next day so packed everything and was waiting to move in. Last ... Read Full Review

AVOID. Its just not worth it. They nearly went bust a couple years ago - with service like this, I imagine they will do soon. Terrible experience as a departing tenant - rude, supercilious emails from some keyboard warrior trying to blame everyone else for not having organised the return of my ... Read Full Review

Avoid at all costs. Truly terrible renting experience. Please look elsewhere and if you absolutely have to use Cluttons, please look after yourself and your family by carefully reading through the contract, knowing your rights as a tenant, and don't be afraid to challenge them when ... Read Full Review

Took more than 7 weeks to refund my rental deposit, 4 e-mails and the same number of voicemails simply ignored. E-mailed managing partner who obviously got it sorted out but no response from him either that was 4 weeks ago. The office suggested Covid-19 was to blame - seems an unlikely ... Read Full Review

They are so freaking terrible, charged me 300+ pounds for my exit for a 19m2 studio, said it was standard cleaning fee but I mean, how many times over did you have to clean a tiny little space to charge me that much? Even on top of the inventory check fees, this amount was insane. It also took ... Read Full Review

Avoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than admitting their own mistake and find a solution. This level of ... Read Full Review

All the members of staff I dealt with were very helpful and guided my through the process. They kept an eye out for our interests and provided updates on a regular ... Read Full Review

The worst service ever!!!! Non-responsive at the end of the contract, only if they need something! Huge problems with returning our deposit wanted to charge us £700 for no reason! We were waiting over one month just to find out the amount they want to charge us. Just now we started the ... Read Full Review

I would like to thank all the staff and in particular Tim King and Michael Henry who did a brilliant job and worked tirelessly to sell my house in Islington.There were a few problems with Brexit and buyers pulling out at the last minute but in the end we got there and the new buyers are completely ... Read Full Review

I was very impressed with Tim and Michael at Cluttons and would recommend them as a selling agent to someone looking to market their property in and around the Angel/N1 area. Despite sadly not managing to find us a buyer this time they did succeed in getting a significant number of viewings in a ... Read Full Review

Unfortunately very difficult to deal with. The 'Property Manager' was unresponsive to emails throughout much of the year I was his tennant. He was always available through switchboard, which meant he was at his desk. This left me confused as to what he was doing all day if not 'managing the ... Read Full Review