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Islington, London N1
3/5, 16 Reviews
60% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
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"Serious Health, Security and..."
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1 Star Review
Charlotte
Stephen
By : 'Matthew'
Services :
Rent PCM : £2383
Would you recommend ? : No
Postcode : N1
8 Jun 2020
People found this helpful0
9 Days ago we moved into a rental property managed by Charlotte Suarez. There is significant damp in one of the bedrooms, which is a huge health concern for the Asthma sufferer who lives there. We had no hot water for the first 6 days of our tenancy, and from then until the time of writing, our boiler is still faulty and requires us to have the heating on to get hot water which is costing us unnecessary money in energy bills. Our toilet was completely blocked and unusable upon arrival. 3 Days into the tenancy it was temporarily fixed but has not yet had the broken parts replaced. There are major security concerns around the property - our back door to the garden barely closes, and when it does, it is hanging on by a single flimsy bolt at the bottom of the door. The bolt at the top is completely broken and hanging down. The window lock in our bathroom is completely rusted through, and another window lock in one of the bedrooms was completely snapped off upon arrival. These kind of security issues make it impossible for us to get insurance for our possessions, and would void any claim. We are very worried about this. There were lots of possessions / furniture have been left over from previous tenants or the landlord; including linen on the beds, and spare linen in the wardrobe’s, pots of paint, tools, sunbed cushions, blankets, spare hoovers and hoover parts, pots of paint, cases of light bulbs left in the kitchen including a broken shattered lightbulb on our kitchen floor, portable heaters, old TV monitors in bedroom cupboards, large boxes of garden tools and waste. We are still waiting for this stuff to be removed, and currently occupies all of our storage space. There is plenty of damage in the property to doors and furniture - One bedroom’s door handle is completely broken, and could potentially result in us being locked out of his room. My bedroom door and the bathroom door are almost falling off. There is a broken banister on the way down to the kitchen with nails showing, plus rips in the carpet on stairs where you can see nails on the floorboards showing. Thee are plenty of uneven or unsupported floorboards throughout the property also. All of these are health and safety concerns. One side of the wall by the bathroom is also cracked / caved in. There are also holes in the walls in the living room left from what looks like a TV stand. There is no smoke alarm or extractor fan in the kitchen. We have a biomimetic carbon monoxide detector in the kitchen, one that changes colour when danger is detected, however there is no alarm. This makes us feel unsafe. Our property Manager has since offered to reimburse me for a CO alarm if I buy off amazon. KFH have been replying to our emails. We have had three plumbers visit so far, all with a different diagnosis for what wrong with our boiler - we are still waiting for it be fixed. On day 5, an engineer from Barbican property services visited to quote for the other repairs. He told us the worrying cause of the damp issue, as repeated blockages in the drainage pipe on the rear side of the property causing the pipe to flood and water seep through the concrete into the bedroom. He says significant work is needed to replace the drainage pipe and re-concrete the wall in order to permanently fix this. He said simply sanding over and repainting over the damp will not solve the issue, because the damp would be back on the next period of significant rainfall. More worryingly, he admitted that he has visited the property before to quote for the same damp problem, and on that occasion they never heard back from the estate agent about the quote. The fact that they have previous knowledge of the source of the damp issue, yet still decided to move new tenants into the property without making the necessary repairs, is unlawful. I can’t quite believe how these problems weren’t spotted by KFH, and how they thought they could safely and legally move us into the property without fixing these issues. It has so far been a terrible experience from an estate agent with such a good reputation.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £855,000 | £855,000 |
| Lettings | 0% | 50% | £1,400 | £2,383 |
Areas covered
- E8, EC1, EC1Y, EC1M, EC1A, WC1X, EC1V, EC1R, EC2A, E2, N1, N4, N19, N16, N5, N7, WC1H, WC1X
Address
Kinleigh Folkard & Hayward
298 Upper Street, London, Greater London
N1 2TU
020 7226 2487
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Kinleigh Folkard & Hayward Branches (View All 71)
Intrusive, Unwelcome, ...
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1 Star Review
By : 'Miles'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : N1
15 Feb 2025
People found this helpful0
Intrusive, Unwelcome, Unethical. I have received unsolicited letters to my personal address with no prior request. For some reason KFH feel like they have the right to intrude on peoples privacy. Blanket marketing mail is an archaic practice used by desperate, unskilled shills. I would highly... Read Full Review
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We sold our property through ...
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5 Star Review
By : 'Jane'
Services : Sales( As a Vendor )
Sold price : £855000
Would you recommend ? : Yes
Postcode : N8
7 Nov 2021
People found this helpful1
We sold our property through the KFH Crouch End branch which served us very well indeed. Our assigned agent Jayden Salih moved to Islington branch during the course of the process and we were particularly pleased that he continued with us and worked so well with us. He was attentive, reliable... Read Full Review
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I have been with Kinleigh ...
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5 Star Review
By : 'Jane'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : N1
21 Sept 2021
People found this helpful0
I have been with Kinleigh Folkard & Hayward Islington lettings for over 6 years & in that time they have always shown a high level of expertise in renting out my property. All the staff/manager are very polite & helpful. Farnaz Basir is I feel a real credit to KFH as she... Read Full Review
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Why did KFH Estate Agents ...
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1 Star Review
By : 'Oriel'
Services : Letting( As a Owner )
Rent PCM : £1600000
Would you recommend ? : Yes
Postcode : N5
21 Jul 2020
People found this helpful0
I complained verbally and in writing about the substantial underselling of my elderly mum's property. The first set of solicitor's of 21 "hand picked" firms you recommended by your off shoot "Completely London" said it was a negligent contract & therefore nul ... Read Full Review
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Serious Health, Security and ...
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1 Star Review
By : 'Matthew'
Services : Letting( As a Tenant )
Rent PCM : £2383
Would you recommend ? : No
Postcode : N1
8 Jun 2020
People found this helpful0
9 Days ago we moved into a rental property managed by Charlotte Suarez. There is significant damp in one of the bedrooms, which is a huge health concern for the Asthma sufferer who lives there. We had no hot water for the first 6 days of our tenancy, and from then until the time of writing, our... Read Full Review
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Substantial underselling of ...
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1 Star Review
By : 'Oriel'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N5
16 Jun 2019
People found this helpful1
I complained verbally & in writing about the substantial underselling of my elderly mum's property. The first set of solicitor's of 21 "hand picked" firms you recommended by your off shoot "Completely London" said it was a negligent... Read Full Review
Comments (1)Was this helpful?:
By : Tom Smith
2 Jul 2019Totally agree with you the management only care about is themselves. style over substance and full of buzz words mean no...
I had a terrible experience ...
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1 Star Review
By : 'Riaz'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N1
15 Mar 2018
People found this helpful0
I had a terrible experience renting through KFH Islington over a period of 8 months, where a property was let to me with a known defect. While residing in the property, I was subject to constant verbal abuse and threats from the tenants below my property, from the landlord of the property itself,... Read Full Review
Comments on Agent Fees
Extremely high for absolutely no service and misrepresentation of a property
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By : kuki
11 May 2018I sincerely doubt you can get verbal abuse from people which are so unrelated and this to be true. landlord, council and your neighbours? you are either lying or you are simply cuckoo. due to a fault ...
Excellent service: honest, ...
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5 Star Review
By : 'Manuel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
7 Feb 2018
People found this helpful0
Excellent service: honest, efficient, friendly. Helped out throughout the process. Showed flexibility around my schedule and was respectful toward existing tenants. Looking forward to moving... Read Full Review
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I had a pleasant and ...
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5 Star Review
By : 'S'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
19 Oct 2017
People found this helpful0
I had a pleasant and professional experience with Andre. I would definitely recommend their services to others in the... Read Full Review
Comments on Agent Fees
Good
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I was very happy with the ...
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5 Star Review
By : 'Albie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N5
20 Aug 2013
People found this helpful2
I was very happy with the level of service that KFH, in particular the agent, provided. Daniel (the agent) responded promptly whenever I have a query and did an excellent job in liaising between the vendor and me. He acted in an utmost professional manner and was an absolute pleasure to deal with.... Read Full Review
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We had James Marshall over to ...
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5 Star Review
By : 'happy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : N7
18 Aug 2013
People found this helpful1
We had James Marshall over to valuate our flat. I found him to understand the local market extremely well. He is honest, enthusiastic (not pushy at all), well prepared, friendly and most of all, very interested in my property. Out of the many estate agents we dealt with, he is the only one who... Read Full Review
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I can barely put into words ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N1
25 Jul 2013
People found this helpful4
I can barely put into words how awful Madeline & KFH were to work with. She didn't return a single one of my calls or emails in two full months, failed to check that any parts of the contract were being upheld by the management company, and lied to me about everything being ready for move in.... Read Full Review
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I recently sold my property ...
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5 Star Review
By : 'Roger'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N1
19 Feb 2013
People found this helpful1
I recently sold my property through the Islington office, I was extremely happy with the service they provided and found the entire team a pleasure to work with. I happily recommend them to friends and... Read Full Review
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I recently let my property ...
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5 Star Review
By : 'Christopher'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N1
16 Feb 2013
People found this helpful3
I recently let my property through the Islington branch of kfh, I was extremely happy with the calibre of tenants found and the quick turnaround with an offer generated within 2 days. I also wish to personally thank the team for their professionalism and hard work whilst keeping me well informed... Read Full Review
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The internal communications ...
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1 Star Review
By : 'PennyM'
Services : Letting( As a Owner )
Would you recommend ? : No
7 Nov 2012
People found this helpful5
The internal communications at KFH are appalling and so whilst the staff themselves are helpful and courteous, it is almost impossible to get any resolution on issues. Furthermore the monthly statements are the most complicated of any agency that I use as a... Read Full Review
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Pretty awful experience with ...
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1 Star Review
By : 'matty'
Services : Letting( As a Tenant )
Would you recommend ? : No
23 Apr 2010
People found this helpful3
Pretty awful experience with KFH. Let a flat from them, they constantly got us confused with others, sent us the wrong info, didn't update us as to what was happening. Seemed to be two sets of fees too -these people are laughing at... Read Full Review
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