This is a long review but you should read it for your own sake before choosing to work with this agency. Messila Residential is the WORST agency you can rent a flat from (If you end up having to speak to CAROLINE CHOI, good luck, she is the most unethical, unmannered person I ever had to communicate). Believe me I learned this the hard way. Before moving in we thought, what is the worst that can happen. They rented us a flat with a GAS LEAK, BROKEN HEATING, ELECTRICITY DEPTH, BROKEN LOCK, 3 WINDOWS THAT CAN'T BE SEALED (bare in mind this flat is 1200£ per WEEK in Marylebone.) Their so called contractors are not official technicians, they don't know how to fix anything. We only found out we had a gas leak because I called the official Gas Leak line. We had no heating in the flat until around January, and when they supposedly fixed it we still needed an electric heater in each of the 5 rooms. IT doesn't end here Now with the COVID-19 Pandemic, we all had to move out of our flat on the 6th month (march 2020), to go back to our countries before they close their borders. Our agreement had a break clause. This agency right now is not helping us at all, not giving us our deposit back and taking the rent of a month we won't be living in the flat, keeping all the furniture I added to the flat without paying for them, attached you can see their photos. Because there is a pandemic, and I returned to my own country, they know that I can't store my furniture and they are taking advantage of the situation. They are also threatening us by charging us for admin fees if we take longer to comply with their requests. Basically they have BROKEN THE LAW by renting a flat with no heating, RISKED OUR LIVES with a actual undetected gas leak, refused to return our deposit (around 5200£s) and are keeping all my furniture for free. They also do not let us contact our landlord. They could be keeping the deposit for themselves and we would never know. They even requested us to pay the rent of the moths we weren't staying there. This agency will do anything to rip you off, will only be nice to you if they have a way of making some profit off you. They do not care about the health and safety of their customer.