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Chesterfield, S40
2.6/5, 10 Reviews
30% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
No Description Found
"We entered into a contract..."
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1 Star Review
jemma
By : 'jezster'
Services :
Would you recommend ? : No
19 Nov 2012
People found this helpful3
We entered into a contract with Frank Innes, after advising them that we wanted them to do all of the viewings & to be at our property ahead of the viewers. Frank Innes agreed to this, so we signed the contract, I have a disability that they were made aware of from the beginning & my wife did not want to meet any viewers. frank Innes have done one viewing correctly out of a total of 6. I had informed them on two occasions that they were not doing what we had required, & then had a lengthy conversation with the manageress Karem Coleman about being let down, she informed me she would have any other viewings in the agents diaries passed by her first & that agents would arrive 15 minutes prior to viewers. I thanked her & thought that everything had been ironed out to our satisfaction. I then received a call from one of the staff to make three appointments with the promise they would be with us 15minutes before viewers. The conversation I had with Karen Coleman to iron things out had been on a Monday, the first viewing was going to be on the Thursday, yet again they were not here, the viewers turned up on time & the agents rang to say that the member of staff could not get to us, so they were sending Mike from the office, who should have came in the first place, he arrived half a hour late. the Manageress rang me the next day asking "How I Was"? I told her we were not happy & we had taken advice from CAB that they were in breach of contract & that we wanted the contract to end in it's entirety & a full refund of our advertising costs. I have received a obscure blanket letter from Karen Coleman & they have removed our property from the internet, & no more correspondence, we are now going to complain to the Ombudsman TPO which they are members of. Their sales spiel & what they promised us have not been given to us & I would recommend that you steer clear of the Chesterfield Branch.
What agent could do to change your mind?
The agent could have stood by their word, that they agreed to verbally before we signed the contract, as if they could not meet our request, we would have not signed the contract.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £175,000 | £175,000 |
| Lettings | 0% | 99% | £495 | £495 |
Address
Frank Innes
10 Glumangate, Chesterfield, Derbyshire
S40 1TP
01246 220926
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Frank Innes Branches (View All 24)
A very efficient service from ...
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5 Star Review
By : 'Terry'
Services : Sales( As a Vendor )
Would you recommend ? : No
29 Jan 2025
People found this helpful0
A very efficient service from Mollie Rowden in placing our property on the market so quickly. Extremely happy with the service Mollie has provided us with so... Read Full Review
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Avoid! I am not one to ever ...
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1 Star Review
By : 'Evagould@live.co.uk'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : S41
15 Dec 2021
People found this helpful0
Avoid! I am not one to ever write reviews but for the sake of future customers- This agency neglects all duty of care for tenants and represents illegal landlords. Even in the light of blatant law breaking from a 'self managing' landlord they represent, (including a burst heating pipe for ... Read Full Review
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I highly recommend that ...
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1 Star Review
By : 'Archie1990'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : S425
5 Jan 2016
People found this helpful1
I highly recommend that people stay away from this estate agents when renting they don't help when there are problems with the properties until threaded with legal action and are more than happy to leave a pregnant woman in unliveable... Read Full Review
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As a first time landlord in ...
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5 Star Review
By : 'Natalie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
20 Oct 2014
People found this helpful0
As a first time landlord in the area i wasnt too sure which agent to use for my rental property. I was recomended to use frank innes by a friend and I can truly say i am glad i did. I have had a fantastic experience from start to finish charlie and sian have both kept me updated through the process ... Read Full Review
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I have moved into a frank ...
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1 Star Review
By : 'Paris'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : S43
30 Apr 2014
People found this helpful1
I have moved into a frank Innes rental over a year ago now. When we took a look around, things was ok but a lot that needed repairing and re freshing where the old Tentants had put holes in the walls and children had drawn all over the walls. And extreme damp in the bathroom as there was no... Read Full Review
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We put our property on the ...
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5 Star Review
By : 'Catiej'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S43
3 Feb 2013
People found this helpful1
We put our property on the market in July 2012 with the request of assisted viewings during working hours as my husband is disabled. Since we had the initial valuation, which was one of three, we decided on Frank Innes in Chesterfield as we strongly felt that they more than matched the requirement ... Read Full Review
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We recently purchased a ...
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5 Star Review
By : 'Carol'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : S43
30 Jan 2013
People found this helpful1
We recently purchased a property through Frank Innes Chesterfield and were very pleased with the professionalism of Karen Coleman. How refreshing it was to be kept up to date and find someone so helpful. She arranged a structural survey for us obtaining three quotes so we could make an informed... Read Full Review
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Hired this estate agency to ...
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1 Star Review
By : 'Dinu'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : S40
6 Dec 2012
People found this helpful5
Hired this estate agency to sell my property which later on proved a big mistake. Not only they overvalued my property and advised on a wrong marketing price just to get my busyness, but also stopped marketing my property and refused to show it to other prospective buyers after they persuaded me to ... Read Full Review
What agent could do to change your mind?
Be honest and proactive
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I don't know where to start ...
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1 Star Review
By : 'Vicki'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : S41
30 Nov 2012
People found this helpful5
I don't know where to start really! I thought moving in with your partner was supposed to be exciting, it was nothing but stressful for us! Firstly, we paid an estate agent fee of about £237 pp, I dont know what this was for as we had to do everything ourselves, it was up to us to travel 70 miles ... Read Full Review
What agent could do to change your mind?
The Agent could employ people who are capable of doing the job because it seems everyone we have dealt with are a joke, to say the least! Its not a hard job so we find it quite shocking how so many staff are incapable! The best thing for these agents would be to shut it down! It is absolutely unacceptable that we have not recieved money we are owed after 8 weeks, should the boot be on the other foot I am sure you would also find it unacceptable if we owed a substantial amount of money to the company and still had not paid it 8 weeks later! Im sure your staff would be constantly ringing us! It is an absolute shambles!
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We entered into a contract ...
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1 Star Review
By : 'jezster'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
19 Nov 2012
People found this helpful3
We entered into a contract with Frank Innes, after advising them that we wanted them to do all of the viewings & to be at our property ahead of the viewers. Frank Innes agreed to this, so we signed the contract, I have a disability that they were made aware of from the beginning & my wife... Read Full Review
What agent could do to change your mind?
The agent could have stood by their word, that they agreed to verbally before we signed the contract, as if they could not meet our request, we would have not signed the contract.
Comments (0)Was this helpful?:
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