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The UK's Largest Customer Review Website for the Property Industry

2.5/5, 20 Reviews
40% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
53% sales fee satisfaction
53% letting fee satisfaction
By : 'Simon'
Services :
Would you recommend ? : No
Had a viewing on a flat, made an offer on it but the agent didn't come back to me for a long time. They were showing other people around after I'd offered to rent it, leaving me waiting. I find this very unprofessional, if not underhand. They don't do the reputation of lettings agents any good at all. If my offer was not acceptable then I would have known whether to increase it or not, but to rent it to someone else without telling me is very poor behaviour. In fact, I wouldn't have found out at all if I hadn't phoned them to find out what was happening!
Communicate properly in a professional manner.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 53% | £134,950 | £134,950 |
| Lettings | 100% | 53% | £550 | £1,200 |
Martin & Co
192 Seabourne Road, Bournemouth, Dorset
BH5 2JB
01202 559922
By : 'Lorena'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH1
The worst estate agent I have dealt with in 20 years. First, I was pushed out of the flat after three years of renting because they refused to add a six-month break clause while renewing the contract, as we had done in previous occasions, and instead they asked for a 12-month break clause.... Read Full Review
By : Martin and Co Bournemouth
8 Nov 2024Dear Lorena, why are we the worst estate agents when you have refused to adhere to the agreed renewal terms of your tenancy? You agreed terms and then refused to sign the tenancy agreement? Is the...

By : 'Pat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH2
The staff at Martin & Co in Particular Jonathan Adcock were absolutely superb throughout my tenancy application process, there were a few stumbling blocks due to my self employment status but Jonathan & his team made the completion of my application stress free, assisted me from start to... Read Full Review

By : 'Kalaipriya'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : BH11
We dealt with Bournemouth branch and I must say they are very lovely. Extremely helpful. Monica was amazing and helped us move and getting the reference sorted... Read Full Review
By : 'Jimmy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH1
I have found Martin and Co to be exceptionally professional. They kept me updated step by step throughout the whole process of letting my property. Unlike the previous estate agents. I would highly recommend this estate... Read Full Review

By : 'Eileen'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BH5
Poor. Don't deal with them if possible. I instructed them to rent out my property and in 2 months they never got me a tenant. When I changed agents, they charged me £300. Be... Read Full Review
By : philip skorochod
22 Jun 2021Hi Eileen we were in the midst of a lockdown and explained that until the government allowed us to perform our duties we could do very little. We made two videos, took great photos of the property,...

By : 'holly'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : BH1
I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys! Firstly, i'd like to mention Daniel who showed me the first viewings... Read Full Review


By : 'Lawrence'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BH5
Hi Everyone looking for a good letting company I have found an apartment with Martin and co during the lockdown and I have found their services fantastic. We were served with a section 21 and have to move out by the end of the month by our last agents . I must thank Philip and Dan for taking care... Read Full Review

By : 'Groan86'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : OL12
I used Philip on a number of occasions for our property and found him very attentive at first. After a few months he became rude and very arrogant I would not work with this man... Read Full Review
High fees
By : philip Skorochod
27 Nov 2019I am surprised that we not been informed of any issues regarding this clients property. As I have only been here 14 months I cannot understand how I could go from being very attentive to being...

By : 'Doggy'
Services : Letting( As a Tenant )
Rent PCM : £679
Would you recommend ? : No
Postcode : BH1
Dealt with this guy who calls himself a Director. Could not manage himself out of a paper bag. Rude and thinks he know it all . No wonder his staff out so rubbish . Bad service starts from the top down . I certainly would not recommend this company . Bad... Read Full Review
Bad total rip off on tenant fees
By : philip skorochod
27 Nov 2019I am surprised that we have no record of such complaint anywhere on our system with the name Doggy . We have a well founded policy on dealing with any form of complaint but when the complaint fails...
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH5
worst agents Ive ever come across Ive never ever had problems like this with any other agents over the years and Ive dealt with... Read Full Review
rude unprofessional anyone i know that has dealt with them says bad things try to rip you off with money weather its a deposit or fees
By : philip skorochod
27 Nov 2019Hi Ben I have no idea to which property you refer to? I can assure you we do not rip off any tenant with fees. Since the 1st of June a law was introduced to stop tenants paying fees and we introduced ...
By : 'Lee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH2
I phoned in looking to rent a flat, and received a call back from Richard on the same day recommending a flat to my requirements, and scheduled a viewing on the next day. The flat is up to my expectation and in the same afternoon we secured the flat. Richard & Mike have provided me with... Read Full Review
Not the cheapest but fair
By : 'Landlord'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BH2
The company took £1600 from my tenant and £220 fees. When my tenant left he asked for his deposit and was told it must have gone to charity as dps has no record of the deposit at the flats address. All the evidence is there including bank transfers and all we get are excuses. Our next move is the... Read Full Review
By : philip skorochod
27 Nov 2019The tenancy was made in June 2010 and the deposit was never registered by the owners of the business then, some 9 years ago. I have helped both the landlord and the tenant to discover what had...

By : 'Sheila'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH5
I have been a landlord for many years, and have experienced a very diverse range of property managing agents and services. One of my managing agents decided to no longer provide lettings services, so handed my properties over to Martin and Co. I was uncertain how the handover (and my properties)... Read Full Review
Very reasonable rates with no hidden extras
By : 'Kerry'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : BH1
OMG they are the worst ever agency I've come across, unreliable, unhelpful,they make lots of mistake about bills menagments; they don't replay if you have broken toilets for 2 months that I had to caese that up 3 times before it got sorted, and they will find any excuses to take your... Read Full Review
Agency fees are higher as well
Agency fees are higher as well
By : Sue Combs
2 Jun 2016I am very sorry to hear you are not happy and would welcome the chance to discuss further as I am unaware of your full name or the property you are referring...
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : No
Postcode : BH15
Predominately the issue with Martin & Co. was the maintenance and life safety issues that were ignored or fobbed off We had complained of an inefficient boiler for over a year before it was agreed to replace the boiler with a modern efficient boiler, we were informed that this would take a... Read Full Review
Employed professional maintenance engineers and listen to clients on life safety issues

By : 'stefan'
Services : Sales( As a Buyer )
Sold price : £134950
Would you recommend ? : No
Postcode : BH1
Me and my wife we were looking to buy a property and unfortunately we found a property listed by them on right move, we where really excited as we put an offer and the offer was accepted, we went the second time to see the property and was a different agent Debbie Holmes and when asked her about... Read Full Review
As the survey was supposed to be done on the next day she was supposed to know as they promise if that work it was to get done or not, what she said is that the survey is not her business and I understand that but I wouldn\'t have pay that money without that work being done and I would have lost the survey money.
By : 'disappointedtenant'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : BH5
AWFUL - every time you speak to them you have to explain your situation again from scratch. Maintenance issues left unresolved for months so we had to give up and move out. We've had to chase for weeks to get money they owe us, still waiting, call them every day. Actually got shouted at on the... Read Full Review


By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : BH8
Absolutely incompetent at their jobs, only one member of staff at this office was helpful (Hanna Gwilliam). After we viewed the property, we put the money down for the admin and referencing fees etc. and a member of staff there for a good few weeks after, was still emailing me properties "I... Read Full Review
Close their office done and stop operating.
By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH15
I was very happy to find an unfurnished property with a reasonable rent. At the beginning it was only meant to be for me , but later I've decided to get a flatmate . I worked that time long hours , so it was impossible for me to pick up and sign the documents within the normal agency... Read Full Review
By : 'Simon'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Had a viewing on a flat, made an offer on it but the agent didn't come back to me for a long time. They were showing other people around after I'd offered to rent it, leaving me waiting. I find this very unprofessional, if not underhand. They don't do the reputation of ... Read Full Review
Communicate properly in a professional manner.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Last updated at 11/30/2, 12:00:00 AM by allAgents