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Bournemouth, BH5
2.5/5, 20 Reviews
40% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
53% sales fee satisfaction
53% letting fee satisfaction
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Latest Reviews
Lorena Cervera Ferrer
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 53% | £134,950 | £134,950 |
| Lettings | 100% | 53% | £550 | £1,200 |
Address
Martin & Co
192 Seabourne Road, Bournemouth, Dorset
BH5 2JB
01202 559922
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
The worst estate agent I have ...
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1 Star Review
By : 'Lorena'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH1
8 Nov 2024
People found this helpful0
The worst estate agent I have dealt with in 20 years. First, I was pushed out of the flat after three years of renting because they refused to add a six-month break clause while renewing the contract, as we had done in previous occasions, and instead they asked for a 12-month break clause.... Read Full Review
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Lorena Cervera Ferrer said about Martin & Co
Services : Letting( As a Tenant )Date: 8th Nov 2024
The worst estate agent I have dealt with in 20 years. First, I was pushed out of the flat after three years of renting because they refused to add a six-month break clause while renewing the contract, as we had done in previous occasions, and instead they asked for a 12-month break clause. Obviously, they then put the property in the market for £175 more a month, an increase that they could have not put forward with me as a tenant. Second, they kept £310 from my deposit for cleaning a one-bedroom flat that was already cleaned. They were intransigent, rude, aggressive, and acted like thugs. The goverment should really keep an eye on how estate agents such a Martin & Co in its Bournemouth branch operate.
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By : Martin and Co Bournemouth
8 Nov 2024Dear Lorena, why are we the worst estate agents when you have refused to adhere to the agreed renewal terms of your tenancy? You agreed terms and then refused to sign the tenancy agreement? Is the...
The staff at Martin & Co ...
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5 Star Review
Jonathan
By : 'Pat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH2
8 Apr 2021
People found this helpful0
The staff at Martin & Co in Particular Jonathan Adcock were absolutely superb throughout my tenancy application process, there were a few stumbling blocks due to my self employment status but Jonathan & his team made the completion of my application stress free, assisted me from start to... Read Full Review
Comments (0)The staff at Martin & Co in Particular Jonathan Adcock were absolutely superb throughout my tenancy application process, there were a few stumbling blocks due to my self employment status but Jonathan & his team made the completion of my application stress free, assisted me from start to finish with excellent competency & reassurance.
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Pat Nolan said about Martin & Co
Services : Letting( As a Tenant )Date: 7th Apr 2021
The staff at Martin & Co in Particular Jonathan Adcock were absolutely superb throughout my tenancy application process, there were a few stumbling blocks due to my self employment status but Jonathan & his team made the completion of my application stress free, assisted me from start to finish with excellent competency & reassurance.
Would highly recommend Jonathan & the team at Martin & Co.
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We dealt with Bournemouth ...
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5 Star Review
Monica
By : 'Kalaipriya'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : BH11
26 Nov 2020
People found this helpful0
We dealt with Bournemouth branch and I must say they are very lovely. Extremely helpful. Monica was amazing and helped us move and getting the reference sorted... Read Full Review
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Kalaipriya said about Martin & Co
Services : Letting( As a Tenant )Date: 26th Nov 2020
We dealt with Bournemouth branch and I must say they are very lovely. Extremely helpful. Monica was amazing and helped us move and getting the reference sorted quickly.
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Very ...
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5 Star Review
By : 'Jimmy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH1
16 Nov 2020
People found this helpful0
I have found Martin and Co to be exceptionally professional. They kept me updated step by step throughout the whole process of letting my property. Unlike the previous estate agents. I would highly recommend this estate... Read Full Review
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Jimmy Osman said about Martin & Co
Services : Letting( As a Owner )Date: 16th Nov 2020
I have found Martin and Co to be exceptionally professional. They kept me updated step by step throughout the whole process of letting my property. Unlike the previous estate agents. I would highly recommend this estate agent.
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Poor. Don't deal with ...
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1 Star Review
Daniel
By : 'Eileen'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BH5
23 Jun 2020
People found this helpful3
Poor. Don't deal with them if possible. I instructed them to rent out my property and in 2 months they never got me a tenant. When I changed agents, they charged me £300. Be... Read Full Review
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Eileen Bourne said about Martin & Co
Services : Letting( As a Owner )Date: 22nd Jun 2020
Poor. Don't deal with them if possible. I instructed them to rent out my property and in 2 months they never got me a tenant. When I changed agents, they charged me £300. Be warned.
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By : philip skorochod
22 Jun 2021Hi Eileen we were in the midst of a lockdown and explained that until the government allowed us to perform our duties we could do very little. We made two videos, took great photos of the property,...
Amazing service - highly ...
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5 Star Review
Phillip
By : 'holly'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : BH1
18 May 2020
People found this helpful1
I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys! Firstly, i'd like to mention Daniel who showed me the first viewings... Read Full Review
Comments (0)I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys!
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holly murray said about Martin & Co
Services : Letting( As a Tenant )Date: 17th May 2020
I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys!
Firstly, i'd like to mention Daniel who showed me the first viewings and dealt with the referencing ect... I must have sent hundreds of different questions and he never got fed up and answered everything in detail. I was re-assured throughout the referencing and kept informed - which made me feel at ease.
Secondly, after the referencing was completed I was ready to collect keys and get the ball rolling - this is when I met Monica. She has been my main port of call and has been dealing with me pestering her constantly via email (Sorry). She dealt with the deposit/rent ect and this all went through really quickly and easily. She has been so friendly and I feel like I can approach her about anything! Everytime I email, it has always been responded to within 24 hours - the communication is amazing!
Last, but no means least - David (Property Manager). He unexpectedly called me on the date I moved in and introduced himself and that he would be managing the property - which I thought was very kind and professional. I'd usually not been introduced to people, until there was a problem! After being in the flat for a while I started to notice minor problems, therefore I contacted David and reported them (bombarding him with messages/emails - Sorry). My problem was reported early morning and the contractor had been out and resolved/fixed the issue by the end of the day!! I am so happy and confident in the service going forward.
I would highly recommend Martin&Co to anyone and this has been the best dealing I have had with any lettings agents. This experience has completely changed my view on renting from an agent and I am totally relaxed/excited to have a long tenancy ahead with Martin&Co.
Thank you to you all :)
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Hi Everyone looking for a ...
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5 Star Review
Phillip
Daniel
By : 'Lawrence'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BH5
17 Apr 2020
People found this helpful1
Hi Everyone looking for a good letting company I have found an apartment with Martin and co during the lockdown and I have found their services fantastic. We were served with a section 21 and have to move out by the end of the month by our last agents . I must thank Philip and Dan for taking care... Read Full Review
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Lawrence Richardson said about Martin & Co
Services : Letting( As a Tenant )Date: 16th Apr 2020
Hi Everyone looking for a good letting company I have found an apartment with Martin and co during the lockdown and I have found their services fantastic. We were served with a section 21 and have to move out by the end of the month by our last agents . I must thank Philip and Dan for taking care of my family in these difficult times and arranging everything despite all the complications of the current situation.
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Hard ...
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1 Star Review
Phillip
By : 'Groan86'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : OL12
1 Mar 2019
People found this helpful5
I used Philip on a number of occasions for our property and found him very attentive at first. After a few months he became rude and very arrogant I would not work with this man... Read Full Review
Comments on Agent Fees
High fees
Comments (3)Was this helpful?:
Groan86 said about Martin & Co
Services : Letting( As a Owner )Date: 1st Mar 2019
I used Philip on a number of occasions for our property and found him very attentive at first. After a few months he became rude and very arrogant I would not work with this man again!
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By : philip Skorochod
27 Nov 2019I am surprised that we not been informed of any issues regarding this clients property. As I have only been here 14 months I cannot understand how I could go from being very attentive to being...
Arrogant and ...
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1 Star Review
Phillip
By : 'Doggy'
Services : Letting( As a Tenant )
Rent PCM : £679
Would you recommend ? : No
Postcode : BH1
27 Feb 2019
People found this helpful3
Dealt with this guy who calls himself a Director. Could not manage himself out of a paper bag. Rude and thinks he know it all . No wonder his staff out so rubbish . Bad service starts from the top down . I certainly would not recommend this company . Bad... Read Full Review
Comments on Agent Fees
Bad total rip off on tenant fees
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Doggy said about Martin & Co
Services : Letting( As a Tenant )Date: 27th Feb 2019
Dealt with this guy who calls himself a Director. Could not manage himself out of a paper bag. Rude and thinks he know it all . No wonder his staff out so rubbish . Bad service starts from the top down . I certainly would not recommend this company . Bad Lettings
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By : philip skorochod
27 Nov 2019I am surprised that we have no record of such complaint anywhere on our system with the name Doggy . We have a well founded policy on dealing with any form of complaint but when the complaint fails...
Worst agents Ive ever dealt ...
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1 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH5
8 Nov 2018
People found this helpful2
worst agents Ive ever come across Ive never ever had problems like this with any other agents over the years and Ive dealt with... Read Full Review
Comments on Agent Fees
rude unprofessional anyone i know that has dealt with them says bad things try to rip you off with money weather its a deposit or fees
Comments (2)worst agents Ive ever come across
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Ben 1234 said about Martin & Co
Services : Letting( As a Tenant )Date: 8th Nov 2018
worst agents Ive ever come across
Ive never ever had problems like this with any other agents over the years and Ive dealt with alot
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By : philip skorochod
27 Nov 2019Hi Ben I have no idea to which property you refer to? I can assure you we do not rip off any tenant with fees. Since the 1st of June a law was introduced to stop tenants paying fees and we introduced ...
Speedy service and ...
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5 Star Review
By : 'Lee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH2
7 Sept 2018
People found this helpful0
I phoned in looking to rent a flat, and received a call back from Richard on the same day recommending a flat to my requirements, and scheduled a viewing on the next day. The flat is up to my expectation and in the same afternoon we secured the flat. Richard & Mike have provided me with... Read Full Review
Comments on Agent Fees
Not the cheapest but fair
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Lee said about Martin & Co
Services : Letting( As a Tenant )Date: 6th Sep 2018
I phoned in looking to rent a flat, and received a call back from Richard on the same day recommending a flat to my requirements, and scheduled a viewing on the next day. The flat is up to my expectation and in the same afternoon we secured the flat. Richard & Mike have provided me with professional advice throughout the process. The follow up service and the signing of the contract is again promptly prepared by Debbie. This agent is recommended.
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Why has the tenants deposit ...
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1 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BH2
6 Sept 2018
People found this helpful1
The company took £1600 from my tenant and £220 fees. When my tenant left he asked for his deposit and was told it must have gone to charity as dps has no record of the deposit at the flats address. All the evidence is there including bank transfers and all we get are excuses. Our next move is the... Read Full Review
Comments (1)The company took £1600 from my tenant and £220 fees.
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Landlord said about Martin & Co
Services : Letting( As a Owner )Date: 5th Sep 2018
The company took £1600 from my tenant and £220 fees.
When my tenant left he asked for his deposit and was told it must have gone to charity as dps has no record of the deposit at the flats address.
All the evidence is there including bank transfers and all we get are excuses.
Our next move is the law and the ombudsman. Has any other tenant shared this horrible experience . You would expect a senior manager to arrange payment based on evidence given
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By : philip skorochod
27 Nov 2019The tenancy was made in June 2010 and the deposit was never registered by the owners of the business then, some 9 years ago. I have helped both the landlord and the tenant to discover what had...
I have been a landlord for ...
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5 Star Review
Hanna
By : 'Sheila'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH5
27 Jan 2017
People found this helpful0
I have been a landlord for many years, and have experienced a very diverse range of property managing agents and services. One of my managing agents decided to no longer provide lettings services, so handed my properties over to Martin and Co. I was uncertain how the handover (and my properties)... Read Full Review
Comments on Agent Fees
Very reasonable rates with no hidden extras
Comments (0)I have been a landlord for many years, and have experienced a very diverse range of property managing agents and services.
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Sheila said about Martin & Co
Services : Letting( As a Owner )Date: 27th Jan 2017
I have been a landlord for many years, and have experienced a very diverse range of property managing agents and services.
One of my managing agents decided to no longer provide lettings services, so handed my properties over to Martin and Co.
I was uncertain how the handover (and my properties) would be managed, but it was the best thing that could have happened.
Hanna and the team at Bournemouth are incredibly professional, easy to communicate with and very much on the ball with any issues that arise, and there have been quite a few...
From organising basic maintenance to managing a complex property arrears situation and negotiating exit terms with a very demanding tenant, it has all been managed with professional courtesy with the aim of minimum hassle for me.
The whole lettings team, from sales to management, work as one under the eagle eye of Hanna Gwilliam, the Branch Manager who is simply the best!
Martin & co Bournemouth are the best managing agency I have yet to employ, so good that I have moved all my Bournemouth based properties to them.
I would highly recommend Hanna and the team to any property landlord, be they new or experienced, as they will be sure to receive excellent service at a reasonable rate.
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OMG they are the worst ever ...
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1 Star Review
By : 'Kerry'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : BH1
1 Jun 2016
People found this helpful3
OMG they are the worst ever agency I've come across, unreliable, unhelpful,they make lots of mistake about bills menagments; they don't replay if you have broken toilets for 2 months that I had to caese that up 3 times before it got sorted, and they will find any excuses to take your... Read Full Review
What agent could do to change your mind?
Agency fees are higher as well
Comments on Agent Fees
Agency fees are higher as well
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Kerry said about Martin & Co
Services : Letting( As a Tenant )Date: 31st May 2016
OMG they are the worst ever agency I've come across, unreliable, unhelpful,they make lots of mistake about bills menagments; they don't replay if you have broken toilets for 2 months that I had to caese that up 3 times before it got sorted, and they will find any excuses to take your deposit money, awful
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By : Sue Combs
2 Jun 2016I am very sorry to hear you are not happy and would welcome the chance to discuss further as I am unaware of your full name or the property you are referring...
Predominately the issue with ...
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1 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : No
Postcode : BH15
6 Oct 2015
People found this helpful4
Predominately the issue with Martin & Co. was the maintenance and life safety issues that were ignored or fobbed off We had complained of an inefficient boiler for over a year before it was agreed to replace the boiler with a modern efficient boiler, we were informed that this would take a... Read Full Review
What agent could do to change your mind?
Employed professional maintenance engineers and listen to clients on life safety issues
Comments (0)Predominately the issue with Martin & Co. was the maintenance and life safety issues that were ignored or fobbed off
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Andrew Herman said about Martin & Co
Services : Letting( As a Tenant )Date: 5th Oct 2015
Predominately the issue with Martin & Co. was the maintenance and life safety issues that were ignored or fobbed off
We had complained of an inefficient boiler for over a year before it was agreed to replace the boiler with a modern efficient boiler, we were informed that this would take a maximum of 3 days and the gas would only be off for a few hours then ensued a week of hell with no hot water and the gas shut off for 3 days.
I have extensive knowledge of construction and was appalled by the quality and safety of the installation which I raised with Martin & Co. but to no avail. Very soon it became apparent that the flue was discharging extremely hot water on to the pavement and café below and despite sending videos this was again ignored for 6 months. During this period I repeatedly requested that the installation was inspected by a Gas Safe engineer and that a certificate was supplied yet again these requests were ignored. We purchased CO2 monitors for our own peace of mind as we had also had problems with a faulty gas hob for over 9 months which was never rectified.
As a final insult despite thorough cleaning of the property that eliminated several of the points on the original report and leaving spare lamps we had money deducted for a missing light bulb and a pin hole in the wall.
I would thoroughly recommend to both Landlords and Tenants that you avoid this Agent.
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Me and my wife we were ...
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1 Star Review
Debbie
By : 'stefan'
Services : Sales( As a Buyer )
Sold price : £134950
Would you recommend ? : No
Postcode : BH1
8 Jan 2015
People found this helpful0
Me and my wife we were looking to buy a property and unfortunately we found a property listed by them on right move, we where really excited as we put an offer and the offer was accepted, we went the second time to see the property and was a different agent Debbie Holmes and when asked her about... Read Full Review
What agent could do to change your mind?
As the survey was supposed to be done on the next day she was supposed to know as they promise if that work it was to get done or not, what she said is that the survey is not her business and I understand that but I wouldn\'t have pay that money without that work being done and I would have lost the survey money.
Comments (0)Me and my wife we were looking to buy a property and unfortunately we found a property listed by them on right move, we where really excited as we put an offer and the offer was accepted, we went the second time to see the property and was a different agent Debbie Holmes and when asked her about some work that the first agent told as its gone a be done she said she doesn't know(we was supposed to have the survey the day after) also late half an our and said she was in a rush and she had to go when I asked her when I can see the property again she said that we can't see it only after we exchange contracts.
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stefan said about Martin & Co
Services : Sales( As a Buyer )Date: 8th Jan 2015
Me and my wife we were looking to buy a property and unfortunately we found a property listed by them on right move, we where really excited as we put an offer and the offer was accepted, we went the second time to see the property and was a different agent Debbie Holmes and when asked her about some work that the first agent told as its gone a be done she said she doesn't know(we was supposed to have the survey the day after) also late half an our and said she was in a rush and she had to go when I asked her when I can see the property again she said that we can't see it only after we exchange contracts.
She was really disrespectful, she was expecting us to see the property once and buy it like you buy a shirt for 10£. She looked really surprised when asked her to see the property another time which made me think that something was wrong with the property or she is a really poor agent.
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AWFUL - every time you speak ...
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1 Star Review
By : 'disappointedtenant'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : BH5
24 Jun 2014
People found this helpful4
AWFUL - every time you speak to them you have to explain your situation again from scratch. Maintenance issues left unresolved for months so we had to give up and move out. We've had to chase for weeks to get money they owe us, still waiting, call them every day. Actually got shouted at on the... Read Full Review
Comments (0)AWFUL - every time you speak to them you have to explain your situation again from scratch. Maintenance issues left unresolved for months so we had to give up and move out.
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disappointedtenant said about Martin & Co
Services : Letting( As a Tenant )Date: 23rd Jun 2014
AWFUL - every time you speak to them you have to explain your situation again from scratch. Maintenance issues left unresolved for months so we had to give up and move out.
We've had to chase for weeks to get money they owe us, still waiting, call them every day. Actually got shouted at on the phone today for asking for an explanation why we are still waiting for the money they owe us. No apology, just get told they'll look and call you back (which they never do).
Worst customer service I have ever experienced in any industry.
DO NOT use this agent!!
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Absolutely incompetent at ...
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1 Star Review
Ben
Natasha
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : BH8
5 Jun 2014
People found this helpful3
Absolutely incompetent at their jobs, only one member of staff at this office was helpful (Hanna Gwilliam). After we viewed the property, we put the money down for the admin and referencing fees etc. and a member of staff there for a good few weeks after, was still emailing me properties "I... Read Full Review
What agent could do to change your mind?
Close their office done and stop operating.
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Sarah Hamlyn said about Martin & Co
Services : Letting( As a Tenant )Date: 4th Jun 2014
Absolutely incompetent at their jobs, only one member of staff at this office was helpful (Hanna Gwilliam). After we viewed the property, we put the money down for the admin and referencing fees etc. and a member of staff there for a good few weeks after, was still emailing me properties "I may be interested in" - clearly I was interested in the property we had just spent hundreds of pounds on. The same member of staff also telephoned me within the same day as I had phoned her thinking I was somebody else and tried to offer me different properties that they may have be interested in (again) before I told her I was someone else. Then, on the day of moving in, stapled to the back of our tenancy agreement was two emails (I assume should have been treated as confidential) from another client regarding a different property, to which we told the member of staff and she said "oh that wasn't me". Then after we moved in, problem after problem. Firstly, the intercom didn't work so we just had to 'buzz' anyone we let in, being "dangerous" as the agents put it. Six or seven times this was reported to them over the duration of six months (half of our tenancy agreement!!!), always being told it was marked as urgent and someone would call us immediately. Obviously never received the call. Months passed and I contacted the agents again to ask what was happening to which the blame was shifted to the block management who were apparently ignoring the agents phone calls and emails (highly unbelievable), so I contacted them myself and shockingly within 24 hours had emailed and called me, and within another 24 hours had sent someone out to fix it. We also had a problem with our boiler which was reported at least 4 times until something was finally done. One of the beds in the property was also broken and we had asked at least six times if we could dismantle it and replace with our own bed. This took months to resolve, the blame being put on the landlord's lack of communication. We are now in the process of a tenant swap, to which the incompetent 'Property Manager' Ben Hume is incapable of doing correctly as he has decided to add on an extra 3 months to the agreement and charge £65 for the work (changing a tenant's name). He is extremely sarcastic and seems to be very fond of himself, no idea why. He doesn't even understand how the law works yet enjoys quoting irrelevant, incorrect and outdated information. Avoid at all costs, totally unprofessional.
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I was very happy to find an ...
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1 Star Review
By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH15
9 May 2013
People found this helpful4
I was very happy to find an unfurnished property with a reasonable rent. At the beginning it was only meant to be for me , but later I've decided to get a flatmate . I worked that time long hours , so it was impossible for me to pick up and sign the documents within the normal agency... Read Full Review
Comments (0)I was very happy to find an unfurnished property with a reasonable rent.
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Jo said about Martin & Co
Services : Letting( As a Tenant )Date: 9th May 2013
I was very happy to find an unfurnished property with a reasonable rent.
At the beginning it was only meant to be for me , but later I've decided to get a flatmate .
I worked that time long hours , so it was impossible for me to pick up and sign the documents within the normal agency working hours and a day off was not an option. Finally the agent visited me at my work place - not pleased about it.
Paid and signed the documents also asked if I could get a flatmate -could he talk to the landlord.
I said that he will pay for the referencing and all.
Almost a month later I got a response.
The rent was raised by 50 pounds and there was the referencing fee to be paid.
All fine with us. Paid it all.
I remember asking about the bills and the council - I've been told that I have to do it all, they are not responsible.
Till that moment I was quite happy with the agency.
In February we received a letter regarding our tenancy agreement - continuation.
We looked at the other properties and their prices, standards and decided to move out, because for the money we were paying we could get a flat with much higher standards.
We went to the agency and gave them the notice.
In march we found a perfect property with a different agency.
We needed to get referenced.
There was the first shock, because we paid the referencing fee for my flatmate, though the landlord had no knowledge of him ...it's like the agency never referenced him and never told the landlord about the person that lived in his property for 6 months.
Next thing is the flat viewings ...
Yes , the agency phoned me and asked me about it, I said yes.
We agreed on the viewing time 10.00 am.
The viewing day - 9.00 am , knock on the door -they didn't bother to use the intercom... and then they just opened the door... we weren't ready... they came an hour too early.
Apparently they scheduled two viewings on that day without informing us about it.
A month before we moved out I called the agency and told them that we are moving out on 29th and I also called the landlord, as I've been told by the letting agency that it is him I should inform , not them.
A week before moving out I informed the council tax office, water and gas&electricity companies and my internet provider. To top that up I also phoned the agency to confirm my moving out day.
The agency called me 2 days later to arrange a viewing...we were in the middle of packing and getting ready to move, so I asked if it could wait till the 29th. The agent was very rude and said no, because the landlord will lose money... ( rent was paid till 6th of the next month, because the landlord did not agree to refund us the money back) ...
We moved out. I gave back the keys to a different agency, because the landlord had asked me to.
Later on the 29th - the agency called me to arrange a viewing- I said that I moved out.
On the 2nd of the next month I've received a bill for the council tax ,as the agency did not bother to call and confirm my moving out.
I ended up with paying the bill , because after a half an hour on the phone with the agency and the council office I gave up...Why ?
Council would not amend the payment without the agency telling them to...the agency said that the landlord has to pay and I should inform council about it... so I did... and I heard that the agency has to do that not me...
The other agency that we are with now -fantastic. They arranged everything.
The contrast between them is soo big , but at least I know how it should look like.
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Had a viewing on a flat, made ...
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2 Star Review
By : 'Simon'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
16 Nov 2012
People found this helpful2
Had a viewing on a flat, made an offer on it but the agent didn't come back to me for a long time. They were showing other people around after I'd offered to rent it, leaving me waiting. I find this very unprofessional, if not underhand. They don't do the reputation of ... Read Full Review
What agent could do to change your mind?
Communicate properly in a professional manner.
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Simon said about Martin & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 16th Nov 2012
Had a viewing on a flat, made an offer on it but the agent didn't come back to me for a long time. They were showing other people around after I'd offered to rent it, leaving me waiting. I find this very unprofessional, if not underhand. They don't do the reputation of lettings agents any good at all. If my offer was not acceptable then I would have known whether to increase it or not, but to rent it to someone else without telling me is very poor behaviour. In fact, I wouldn't have found out at all if I hadn't phoned them to find out what was happening!
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