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Bournemouth, BH5
2.5/5, 20 Reviews
40% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
53% sales fee satisfaction
53% letting fee satisfaction
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"I was very happy to find an..."
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1 Star Review
By : 'Jo'
Services :
Would you recommend ? : No
Postcode : BH15
9 May 2013
People found this helpful4
I was very happy to find an unfurnished property with a reasonable rent. At the beginning it was only meant to be for me , but later I've decided to get a flatmate . I worked that time long hours , so it was impossible for me to pick up and sign the documents within the normal agency working hours and a day off was not an option. Finally the agent visited me at my work place - not pleased about it. Paid and signed the documents also asked if I could get a flatmate -could he talk to the landlord. I said that he will pay for the referencing and all. Almost a month later I got a response. The rent was raised by 50 pounds and there was the referencing fee to be paid. All fine with us. Paid it all. I remember asking about the bills and the council - I've been told that I have to do it all, they are not responsible. Till that moment I was quite happy with the agency. In February we received a letter regarding our tenancy agreement - continuation. We looked at the other properties and their prices, standards and decided to move out, because for the money we were paying we could get a flat with much higher standards. We went to the agency and gave them the notice. In march we found a perfect property with a different agency. We needed to get referenced. There was the first shock, because we paid the referencing fee for my flatmate, though the landlord had no knowledge of him ...it's like the agency never referenced him and never told the landlord about the person that lived in his property for 6 months. Next thing is the flat viewings ... Yes , the agency phoned me and asked me about it, I said yes. We agreed on the viewing time 10.00 am. The viewing day - 9.00 am , knock on the door -they didn't bother to use the intercom... and then they just opened the door... we weren't ready... they came an hour too early. Apparently they scheduled two viewings on that day without informing us about it. A month before we moved out I called the agency and told them that we are moving out on 29th and I also called the landlord, as I've been told by the letting agency that it is him I should inform , not them. A week before moving out I informed the council tax office, water and gas&electricity companies and my internet provider. To top that up I also phoned the agency to confirm my moving out day. The agency called me 2 days later to arrange a viewing...we were in the middle of packing and getting ready to move, so I asked if it could wait till the 29th. The agent was very rude and said no, because the landlord will lose money... ( rent was paid till 6th of the next month, because the landlord did not agree to refund us the money back) ... We moved out. I gave back the keys to a different agency, because the landlord had asked me to. Later on the 29th - the agency called me to arrange a viewing- I said that I moved out. On the 2nd of the next month I've received a bill for the council tax ,as the agency did not bother to call and confirm my moving out. I ended up with paying the bill , because after a half an hour on the phone with the agency and the council office I gave up...Why ? Council would not amend the payment without the agency telling them to...the agency said that the landlord has to pay and I should inform council about it... so I did... and I heard that the agency has to do that not me... The other agency that we are with now -fantastic. They arranged everything. The contrast between them is soo big , but at least I know how it should look like.
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Latest Reviews
Lorena Cervera Ferrer
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 53% | £134,950 | £134,950 |
| Lettings | 100% | 53% | £550 | £1,200 |
Address
Martin & Co
192 Seabourne Road, Bournemouth, Dorset
BH5 2JB
01202 559922
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
The worst estate agent I have ...
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1 Star Review
By : 'Lorena'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH1
8 Nov 2024
People found this helpful0
The worst estate agent I have dealt with in 20 years. First, I was pushed out of the flat after three years of renting because they refused to add a six-month break clause while renewing the contract, as we had done in previous occasions, and instead they asked for a 12-month break clause.... Read Full Review
Comments (1)Was this helpful?:
By : Martin and Co Bournemouth
8 Nov 2024Dear Lorena, why are we the worst estate agents when you have refused to adhere to the agreed renewal terms of your tenancy? You agreed terms and then refused to sign the tenancy agreement? Is the...
The staff at Martin & Co ...
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5 Star Review
By : 'Pat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH2
8 Apr 2021
People found this helpful0
The staff at Martin & Co in Particular Jonathan Adcock were absolutely superb throughout my tenancy application process, there were a few stumbling blocks due to my self employment status but Jonathan & his team made the completion of my application stress free, assisted me from start to... Read Full Review
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We dealt with Bournemouth ...
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5 Star Review
By : 'Kalaipriya'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : BH11
26 Nov 2020
People found this helpful0
We dealt with Bournemouth branch and I must say they are very lovely. Extremely helpful. Monica was amazing and helped us move and getting the reference sorted... Read Full Review
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Very ...
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5 Star Review
By : 'Jimmy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH1
16 Nov 2020
People found this helpful0
I have found Martin and Co to be exceptionally professional. They kept me updated step by step throughout the whole process of letting my property. Unlike the previous estate agents. I would highly recommend this estate... Read Full Review
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Poor. Don't deal with ...
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1 Star Review
By : 'Eileen'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BH5
23 Jun 2020
People found this helpful3
Poor. Don't deal with them if possible. I instructed them to rent out my property and in 2 months they never got me a tenant. When I changed agents, they charged me £300. Be... Read Full Review
Comments (1)Was this helpful?:
By : philip skorochod
22 Jun 2021Hi Eileen we were in the midst of a lockdown and explained that until the government allowed us to perform our duties we could do very little. We made two videos, took great photos of the property,...
Amazing service - highly ...
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5 Star Review
By : 'holly'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : BH1
18 May 2020
People found this helpful1
I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys! Firstly, i'd like to mention Daniel who showed me the first viewings... Read Full Review
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Hi Everyone looking for a ...
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5 Star Review
By : 'Lawrence'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BH5
17 Apr 2020
People found this helpful1
Hi Everyone looking for a good letting company I have found an apartment with Martin and co during the lockdown and I have found their services fantastic. We were served with a section 21 and have to move out by the end of the month by our last agents . I must thank Philip and Dan for taking care... Read Full Review
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Hard ...
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1 Star Review
By : 'Groan86'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : OL12
1 Mar 2019
People found this helpful5
I used Philip on a number of occasions for our property and found him very attentive at first. After a few months he became rude and very arrogant I would not work with this man... Read Full Review
Comments on Agent Fees
High fees
Comments (3)Was this helpful?:
By : philip Skorochod
27 Nov 2019I am surprised that we not been informed of any issues regarding this clients property. As I have only been here 14 months I cannot understand how I could go from being very attentive to being...
Arrogant and ...
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1 Star Review
By : 'Doggy'
Services : Letting( As a Tenant )
Rent PCM : £679
Would you recommend ? : No
Postcode : BH1
27 Feb 2019
People found this helpful3
Dealt with this guy who calls himself a Director. Could not manage himself out of a paper bag. Rude and thinks he know it all . No wonder his staff out so rubbish . Bad service starts from the top down . I certainly would not recommend this company . Bad... Read Full Review
Comments on Agent Fees
Bad total rip off on tenant fees
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By : philip skorochod
27 Nov 2019I am surprised that we have no record of such complaint anywhere on our system with the name Doggy . We have a well founded policy on dealing with any form of complaint but when the complaint fails...
Worst agents Ive ever dealt ...
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1 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH5
8 Nov 2018
People found this helpful2
worst agents Ive ever come across Ive never ever had problems like this with any other agents over the years and Ive dealt with... Read Full Review
Comments on Agent Fees
rude unprofessional anyone i know that has dealt with them says bad things try to rip you off with money weather its a deposit or fees
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By : philip skorochod
27 Nov 2019Hi Ben I have no idea to which property you refer to? I can assure you we do not rip off any tenant with fees. Since the 1st of June a law was introduced to stop tenants paying fees and we introduced ...
Speedy service and ...
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5 Star Review
By : 'Lee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH2
7 Sept 2018
People found this helpful0
I phoned in looking to rent a flat, and received a call back from Richard on the same day recommending a flat to my requirements, and scheduled a viewing on the next day. The flat is up to my expectation and in the same afternoon we secured the flat. Richard & Mike have provided me with... Read Full Review
Comments on Agent Fees
Not the cheapest but fair
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Why has the tenants deposit ...
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1 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BH2
6 Sept 2018
People found this helpful1
The company took £1600 from my tenant and £220 fees. When my tenant left he asked for his deposit and was told it must have gone to charity as dps has no record of the deposit at the flats address. All the evidence is there including bank transfers and all we get are excuses. Our next move is the... Read Full Review
Comments (1)Was this helpful?:
By : philip skorochod
27 Nov 2019The tenancy was made in June 2010 and the deposit was never registered by the owners of the business then, some 9 years ago. I have helped both the landlord and the tenant to discover what had...
I have been a landlord for ...
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5 Star Review
By : 'Sheila'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH5
27 Jan 2017
People found this helpful0
I have been a landlord for many years, and have experienced a very diverse range of property managing agents and services. One of my managing agents decided to no longer provide lettings services, so handed my properties over to Martin and Co. I was uncertain how the handover (and my properties)... Read Full Review
Comments on Agent Fees
Very reasonable rates with no hidden extras
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OMG they are the worst ever ...
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1 Star Review
By : 'Kerry'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : BH1
1 Jun 2016
People found this helpful3
OMG they are the worst ever agency I've come across, unreliable, unhelpful,they make lots of mistake about bills menagments; they don't replay if you have broken toilets for 2 months that I had to caese that up 3 times before it got sorted, and they will find any excuses to take your... Read Full Review
What agent could do to change your mind?
Agency fees are higher as well
Comments on Agent Fees
Agency fees are higher as well
Comments (3)Was this helpful?:
By : Sue Combs
2 Jun 2016I am very sorry to hear you are not happy and would welcome the chance to discuss further as I am unaware of your full name or the property you are referring...
Predominately the issue with ...
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1 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : No
Postcode : BH15
6 Oct 2015
People found this helpful4
Predominately the issue with Martin & Co. was the maintenance and life safety issues that were ignored or fobbed off We had complained of an inefficient boiler for over a year before it was agreed to replace the boiler with a modern efficient boiler, we were informed that this would take a... Read Full Review
What agent could do to change your mind?
Employed professional maintenance engineers and listen to clients on life safety issues
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Me and my wife we were ...
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1 Star Review
By : 'stefan'
Services : Sales( As a Buyer )
Sold price : £134950
Would you recommend ? : No
Postcode : BH1
8 Jan 2015
People found this helpful0
Me and my wife we were looking to buy a property and unfortunately we found a property listed by them on right move, we where really excited as we put an offer and the offer was accepted, we went the second time to see the property and was a different agent Debbie Holmes and when asked her about... Read Full Review
What agent could do to change your mind?
As the survey was supposed to be done on the next day she was supposed to know as they promise if that work it was to get done or not, what she said is that the survey is not her business and I understand that but I wouldn\'t have pay that money without that work being done and I would have lost the survey money.
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AWFUL - every time you speak ...
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1 Star Review
By : 'disappointedtenant'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : BH5
24 Jun 2014
People found this helpful4
AWFUL - every time you speak to them you have to explain your situation again from scratch. Maintenance issues left unresolved for months so we had to give up and move out. We've had to chase for weeks to get money they owe us, still waiting, call them every day. Actually got shouted at on the... Read Full Review
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Absolutely incompetent at ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : BH8
5 Jun 2014
People found this helpful3
Absolutely incompetent at their jobs, only one member of staff at this office was helpful (Hanna Gwilliam). After we viewed the property, we put the money down for the admin and referencing fees etc. and a member of staff there for a good few weeks after, was still emailing me properties "I... Read Full Review
What agent could do to change your mind?
Close their office done and stop operating.
Comments (0)Was this helpful?:
I was very happy to find an ...
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1 Star Review
By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH15
9 May 2013
People found this helpful4
I was very happy to find an unfurnished property with a reasonable rent. At the beginning it was only meant to be for me , but later I've decided to get a flatmate . I worked that time long hours , so it was impossible for me to pick up and sign the documents within the normal agency... Read Full Review
Comments (0)Was this helpful?:
Had a viewing on a flat, made ...
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2 Star Review
By : 'Simon'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
16 Nov 2012
People found this helpful2
Had a viewing on a flat, made an offer on it but the agent didn't come back to me for a long time. They were showing other people around after I'd offered to rent it, leaving me waiting. I find this very unprofessional, if not underhand. They don't do the reputation of ... Read Full Review
What agent could do to change your mind?
Communicate properly in a professional manner.
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