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Sherlock Homes Estate Agents
3.2/5, 67 Reviews
58% Recommended
68% sales valuation accuracy
91% letting valuation accuracy
66% sales fee satisfaction
66% letting fee satisfaction
We are a family run business established since the 90's. We have had great success and overcome issues of the past. With a fresh new team and outlook for 2017 we aim to provide great customer service and experience for our clients and welcome them in to the new Sherlock Family.
"Avoid using these..."
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1 Star Review
By : 'Michael'
Services :
Rent PCM : £600
Would you recommend ? : No
Postcode : M50
10 Mar 2020
People found this helpful1
I was with Sherlock Holmes for just short of a year but I have to say it was some of the worst customer service I have ever received. At the beginning I had no problems and the flat I was shown in January 2019 was perfect for me so I paid all the necessary deposits/fees and moved in. However in only my second month things started to go badly. As I had moved areas and started a new job I was not able to get back to my old bank to give my standing order form in so I paid my first month rent by Direct Debit, took screenshots of the payments and informed Sherlock Holmes that this would be set up for the next rent due date. Two days later I checked my bank account and another full rent payment had been taken. I called them up and when I finally got through to someone (they take a extremely long time to answer the phone) I was told no one in the office could help me but if I wish to leave a name and number they would call me back. No response. Called again, same thing. I have never known a company where so many employees seem to be either out of the office for hours on end or extremely busy and unable to come to the phone. This carried on for weeks until I was finally asked to supply documents that I had already been asked for along with a handling fee so the transaction could be reversed. Helen, who is apparently the “managing director” was unable to be contacted even though she was the only one able to authorise payments. I am totally bewildered at how this office operates seen as she is hardly ever there. This lack of leadership filters down to the staff who at times it seems do not have the faintest idea of what their job actually entails. I was down £1200 for around 5-6 weeks in the end. In fact, it was so long that I was asked if they could just keep the money for the next rent instalment! Throughout my tenancy it was difficult to get jobs sorted in my flat. It was never an easy call or quick request on the online portal and no inspections where ever carried out (more on this below). This led to frustration and meant I couldn’t actually show the estate agents what was happening there. By far the worst part of their customer service had to be when they denied my request to vacate the property even though the landlord informed me that he was selling. I asked to be released from my tenancy to find new accommodation and was originally denied, but then it was agreed I could leave as soon as a buyer was in place. In truth what happened was they lied to me for their own gain. Again, after countless phone calls where I was passed around every department to different people (none of whom understand how to talk to their customers or treat them with respect), I was told that the landlord specified I had to fulfil my contract. This company is terrible to deal with and I advise you all to stay clear. It took me 7 weeks to get my deposit back and even when I did it was £200 less for charges relating to marked walls or tiny holes where I had hung pictures. They took closeups of all the walls and carpets (be aware of this and take closeup yourselves) to prove wear and tear even though the property hadn’t been decorated for some time and had been neglected by previous tenants. It was an awful ordeal getting my money back. I was calling/emailing nearly every day asking for updates and always being told the same thing. Helen is out. Helen is away. Please email. The whole business is a shambles and the staff not only do not know what they are doing but also require more training. I advise you all to stay away from this company and avoid using them.
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By : Sherlock Homes
18 Mar 2020Dear Michael. The agent does not profit nor gain from a tenants deposit. The balance goes to your landlord and it is your landlord who determines what is deducted from a tenants deposit. Equally your landlord insisted that you were kept to the terms of your tenancy. We note that this is disappointing but again as agent we have no say in such matters. As for repairs you state were delayed, unless essential or emergency repairs, the agent cannot proceed without the landlords authorisation. It is unfortunately that agents are bashed up as being agent/middleman. The property is owned by the landlord and the agent acts on the landlords instructions. Your comments that the staff are not trained is unfounded. Simply because they could not accommodate your requests does not reflect their ability to carry out their duties. If you landlord refuses to release you from your tenancy early or carry out specific repairs, this is no reflection on any member of staff regardless of who they work for. We wish you all the best in your new home
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 68% | 66% | £300,000 | £300,000 |
| Lettings | 91% | 66% | £400 | £1,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 13 | 0 | 24 | 26 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
- Altrincham
- M14
- M15
- M16
- M19
- M20
- M21
- M28
- M32
- M33
- M45
- SK8
- South Manchester
Address
Sherlock Homes Estate Agents
58 Beech Road, Manchester, Greater Manchester
M21 9EG
01618818228
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
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Social Media
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AVOID SHERLOCK ...
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1 Star Review
By : 'Luke'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : M20
12 Sept 2020
People found this helpful0
AVOID SHERLOCK SHAMBLES! Wish we had read reviews of this company beforehand. These people are not fit to run an estate agents. They are liars, thieves and charlatans. I truly hope people do not use this company and hope to hear about this companies closure in the not too distant future. ... Read Full Review
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Avoid using these ...
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1 Star Review
By : 'Michael'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : M50
10 Mar 2020
People found this helpful1
I was with Sherlock Holmes for just short of a year but I have to say it was some of the worst customer service I have ever received. At the beginning I had no problems and the flat I was shown in January 2019 was perfect for me so I paid all the necessary deposits/fees and moved in. However ... Read Full Review
Comments (1)Was this helpful?:
By : Sherlock Homes
18 Mar 2020Dear Michael. The agent does not profit nor gain from a tenants deposit. The balance goes to your landlord and it is your landlord who determines what is deducted from a tenants deposit. Equally...
Lies, silence and ...
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1 Star Review
By : 'Kay'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M16
21 Jan 2020
People found this helpful6
My experience with Sherlock Homes is a catalogue of lies, silence and aggression for two terrible years. From the lies their agent told about the property - "yeah, that's a boiler; yeah, those are functional radiators" - to them refusing to protect my deposit - to them lying about ... Read Full Review
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AVOID LIKE THE ...
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1 Star Review
By : 'Jake'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M45
16 Nov 2019
People found this helpful0
DO NOT DO BUSINESS WITH THESE PEOPLE! Firstly, read all the reviews here and on other sites. Then google * Sherlock Homes' and see that the proprietor has poor reputation. Note that the only positive reviews are for the sales department. Do not deal with the lettings department at any ... Read Full Review
Comments (1)Was this helpful?:
By : Sherlock Homes
19 Nov 2019Dear Mr Goodman We are disappointed to read your comments given that we explained at the outset that we were liaising with your landlord and awaiting his instruction. We reply as follows: Your ...
Complete incompetents on a ...
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1 Star Review
By : 'Jamie'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : M20
28 Sept 2019
People found this helpful0
Complete incompetents on a level never seen before. I had a viewing arranged for 11am, received an e-mail on the morning at 9am reminding me of the appointment. Got to the property on time, waited in the car park for twenty minutes, no sign of an estate agent sign outside the property, called the ... Read Full Review
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I actually picked 1star but I ...
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1 Star Review
By : 'Akilu'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : M13
3 Sept 2019
People found this helpful0
I actually picked 1star but I still feel guilty because what this organisation deserves is less than that. They are the peak of unprofessionalism and systemic fraud. I moved out of one of their properties almost 6 months ago and still no deposit. I have been told all sort of stories including ... Read Full Review
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Steer clear of these ...
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1 Star Review
By : 'Cheryl'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : M18
8 Apr 2019
People found this helpful0
To say that their level of service to tennants is disgusting would be an understatement! I moved out 3 months ago and still, no deposit. Their staff doesn't seem to know what they're doing and I'm always being told that someone will call me back Steer clear of these ... Read Full Review
Comments on Agent Fees
Terrible
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Great ...
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5 Star Review
By : 'Adam'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M21
14 Nov 2018
People found this helpful0
James was really great at sorting everything out for our house move. Would recommend him and his team at Sherlock ... Read Full Review
Comments on Agent Fees
James was really great at sorting everything out for our house move. Would recommend!
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Excellent service from ...
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5 Star Review
By : 'Pauljohn4'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M21
8 Oct 2018
People found this helpful0
Worked hard to get us into the property we wanted when we wanted. Stayed late to give us the keys on the agreed day. Very friendly and ... Read Full Review
Comments on Agent Fees
Standard
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By : Katherine Sparke
14 Oct 2018We had such a great experience with James!! He was quick to respond and always kept us updated. He made the experience beyond smooth and always went out of his way to explain things. Because of him I ...
Excellent customer ...
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5 Star Review
By : 'Amy'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M21
2 Oct 2018
People found this helpful0
James was really friendly and very sympathetic to our stressful situation, we had less than two weeks to find somewhere to live and both James and Tony made the experience as stress free as possible. James answered all of our questions and gave a much more personal approach than I have experienced ... Read Full Review
Comments on Agent Fees
expensive
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Excellent ...
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5 Star Review
By : 'Dave'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M21
2 Oct 2018
People found this helpful0
Brilliant service, prompt and professional. Built good rapport and went over and above by staying late to get things signed so we could get the keys early. Fully recommend sherlock homes after this ... Read Full Review
Comments on Agent Fees
Similar to market value
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First Rate ...
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5 Star Review
By : 'Oli'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M4
21 Sept 2018
People found this helpful0
Being new this I was relived and equally thrilled to have someone like Tony dealing with my property. From day one he knew how to improve things and gave me so much advice that helped. Friendly, professional and clearly very good at what he does. Made life so easy, and honesty the whole experience ... Read Full Review
Comments on Agent Fees
All very reasonable for the high level of service and professionalism provided
Comments (1)Was this helpful?:
By : Tony e'Silva
2 Oct 2018Hi Oli, Thank you for taking the time to leave this great review! All the best. Regards,...
Helpful ...
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5 Star Review
By : 'James'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M21
5 Sept 2018
People found this helpful0
Dealt with James on a recent property rent. Found him to be polite, knowledgeable and quick to communicate with ... Read Full Review
Comments on Agent Fees
Fees a little steep, but similar to others Agents.
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Happy with my new ...
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4 Star Review
By : 'Sai'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : M16
31 Aug 2018
People found this helpful0
I've had a really positive experience with the agency. Everyone I have spoken with has been really nice, even from the first phone call. I was a little nervous anxious about the whole process of finding a flat since the market moves really quickly. James was was patient with me and went along ... Read Full Review
Comments on Agent Fees
I think the fees were expensive. I don't believe agents should pass the cost of arranging tenancy onto tenants at all...
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Excellent ...
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5 Star Review
By : 'S'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M20
28 Aug 2018
People found this helpful0
Tony was excellent in assisting my move which was quite a complex situation however he was always helpful and willing to assist and made the move very easy. Thanks very much for this great ... Read Full Review
Comments (1)Was this helpful?:
By : Tony e'Silva
29 Aug 2018Hi Miss Hodson, Thank you for taking the time to leave us a review. Regards, Sherlock...
Fast, Efficient ...
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5 Star Review
By : 'Laura'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : M21
30 May 2018
People found this helpful0
I can't recommend these guys highly enough. They were superb to deal with. Great communication throughout. Went above and beyond with little things like giving the keys to tradesmen etc. and they found me fabulous tenants. All the staff at the office are considerate and polite and really ... Read Full Review
Comments on Agent Fees
The same rates as most agents, but more for your money
Comments (1)Was this helpful?:
By : Tony
31 May 2018Dear Laura, Thank you for you comments, its always good to get good reviews for our hard work. Regards, Sherlock...
Review by a ...
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5 Star Review
By : 'Beech'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M21
24 May 2018
People found this helpful0
I was using a rival Estate Agents to find new tenants but after waiting for viewings to materialise, thought I'd try Sherlock Homes instead. I'm glad I did :) I found Tony to be polite and professional, he arrived at the property and immediately knew how to market it to its best ... Read Full Review
Comments on Agent Fees
Are standard
Comments (1)Was this helpful?:
By : Tony e'Silva
25 May 2018Dear Landlord, Many thank for taking the time to leave this review. This shows the importance in good marketing! We looking forward to any repeat business. Regards,...
113A Beech ...
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5 Star Review
By : 'Fiona'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M211
18 Apr 2018
People found this helpful0
I found Tony and the team extremely helpful. They kept me up to date through out the process with telephone calls and ... Read Full Review
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Service ...
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5 Star Review
By : 'S'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M26
16 Apr 2018
People found this helpful0
Excellent service and many thanks to Tony and his team for the support and quick response in letting my ... Read Full Review
Comments on Agent Fees
Good
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By : Tony
18 Apr 2018Thank you Mrs Bolton, happy to help as...
Fairly better than other ...
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3 Star Review
By : 'Mo'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M32
27 Feb 2018
People found this helpful0
Fairly better than other staff. Helpful in responding to my queries, but was unable to respond to all the queries for example where in the property the communal TV system is ... Read Full Review
Comments on Agent Fees
Bad (too much)
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 7/24/2017, 4:38:09 AM by allAgents
