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Sherlock Homes Estate Agents
3.2/5, 67 Reviews
58% Recommended
68% sales valuation accuracy
91% letting valuation accuracy
66% sales fee satisfaction
66% letting fee satisfaction
We are a family run business established since the 90's. We have had great success and overcome issues of the past. With a fresh new team and outlook for 2017 we aim to provide great customer service and experience for our clients and welcome them in to the new Sherlock Family.
"AVOID LIKE THE..."
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1 Star Review
By : 'Jake'
Services :
Would you recommend ? : No
Postcode : M45
16 Nov 2019
People found this helpful0
DO NOT DO BUSINESS WITH THESE PEOPLE! Firstly, read all the reviews here and on other sites. Then google * Sherlock Homes' and see that the proprietor has poor reputation. Note that the only positive reviews are for the sales department. Do not deal with the lettings department at any cost. They are completely unresponsive and will try and keep your deposit for no reason. In the end, I had to call the office *every hour* for a week and visit in person to get my money back. * is the only person able to make financial transactions and she ignored all phone calls and hid in the basement of their shop when I called from outside and she answered the phone pretending to be someone else and claiming she wasn't there! When I went in she wouldnt answer and slammed the door in my face! They don't keep appointments. I was waiting outside for over half an hour after booking time off work and when someone in the office finally picked up the phone, they told me that the person due to come out was 'off sick' and that therefore nobody was coming. No phone call, no email and no apology. They knew somebody was waiting but didn't think to tell them. That sums them up. Staff being 'off sick' is a favourite excuse of *'s. I suspect some of the staff she referred to didn't actually exist and also find it curious that her excuses including having to consult with such fictitious staff members which is odd considering that she is supposed to be the boss. I guess they have a high turnover of staff in the lettings department and a reliance on agency staff since I would imagine only the desperate would want to work in that sinking ship. The atmosphere must be awful. Her own staff, obviously sick of constantly dealing with this issue told me in code on the phone that she was there and advised that I should go to the shop and sit it out without leaving until I got my money back. Another staff member told me that I wouldnt get my money directly and the only option would be to go via the deposit scheme and that they would be unlikely to reply in the timeframe. Also notice that they try and enforce a policy that you must provide receipted zero balance bills for council tax and all utilities before they will refund your money. They also try and make you sign an agreement for them to take very large fees for spurious activities including calling up utility companies on your behalf. This is completely unenforceable and the TDS guidance is clear on this matter. *is well aware of this but persists with this scam. When she acknowledges that your money is due back she lies about non-existent cheques in the post and ultimately just ignores you and makes you hound the company like a dog. The irony is that when I moved into the flat I rented through them, it was unclean and also there was debt on the electricity which meant the supply was cut off. So for all their talk of holding deposits to prevent this situation - they just trouser the deposit money as 'fees' and don't actually resolve any issues. The flat I rented off them had a rat infestation in the communal areas which they werent interested in resolving. The problem was bad enough that I didn't cook in the property for fear of rats entering. I then paid for professional oven cleaning to clean an oven I hadn't used as well as a professional clean of the flat as I had neglected to take photos inside the oven when I moved in and didn't want there to be an argument about the deposit. The flat was in much superior condition to when I had moved in (I had also completed several minor repairs) and there wasnt an argument about that- the only problem is that they just won't pay. They are famous for it. I have rented properties through agencies for nearly 20 years and this is the worst and most unprofessional I have come across. Please save yourself the heartache and look elsewhere. This applies also to landlords - leave your property in the hands of more capable and professional lettings agencies of which there are plenty.
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By : Sherlock Homes
19 Nov 2019Dear Mr Goodman We are disappointed to read your comments given that we explained at the outset that we were liaising with your landlord and awaiting his instruction. We reply as follows: Your personal attack and aggressive emails appear to be of a bullying nature with unfounded remarks. Unfortunately due to your repeated abusive and crude, vulgar, choice of language over the telephone, in the office in front of staff, customers and shockingly in front of children too, along with excessive and abusive crude emails, which were totally unacceptable, your emails were ignored as was set out to you at the outset. Such behavior is not acceptable. Your landlord was informed accordingly. As set out numerous times by management and the lettings team, as you chose not to adhere to the terms of your tenancy agreement, authorisation from your landlord was required in order for your deposit to be released. Your landlord lives overseas as explained and not always able to reply as quickly as you wished. You signed a tenancy agreement agreeing to the terms of a contract with your landlord. You chose not to adhere to those terms and therefore you landlords authorisation was required to release your deposit. This was sought at the outset and he was forwarded the shocking emails that you sent to Sherlock Homes. We note that you claim that the property was not in the order that you would have liked at the commencement of your tenancy yet you failed to bring this to the agents attention. Your landlord has been a client of Sherlock Homes for 15 years plus and would have attended to any concerns that you may have had. Your contract is with your landlord and not the agent. The agent does not benefit nor gain from a tenants deposit and any deductions are for the benefit of the landlord to return their property to an acceptable condition. You lived in a purpose build block of flats that was not managed by Sherlock Homes. You were informed this several times and the staff at Sherlock Homes liaised with the block management company of the building on your behalf regarding your claim that there were rats in the property as you are fully aware. This was out of the hands of Sherlock Homes and therefore we are puzzled why you would attack our company on something that you know is not the agent nor the landlords responsibility. We are unsure what appointments you are referring to and we cannot be held responsibly for outside contractors We are sorry your tenancy ended on this note. Your landlord is fully aware how your tenancy ended along with your communication of which he has been sent copies.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 68% | 66% | £300,000 | £300,000 |
| Lettings | 91% | 66% | £400 | £1,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 13 | 0 | 24 | 26 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
- Altrincham
- M14
- M15
- M16
- M19
- M20
- M21
- M28
- M32
- M33
- M45
- SK8
- South Manchester
Address
Sherlock Homes Estate Agents
58 Beech Road, Manchester, Greater Manchester
M21 9EG
01618818228
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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AVOID SHERLOCK ...
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1 Star Review
By : 'Luke'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : M20
12 Sept 2020
People found this helpful0
AVOID SHERLOCK SHAMBLES! Wish we had read reviews of this company beforehand. These people are not fit to run an estate agents. They are liars, thieves and charlatans. I truly hope people do not use this company and hope to hear about this companies closure in the not too distant future. ... Read Full Review
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Avoid using these ...
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1 Star Review
By : 'Michael'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : M50
10 Mar 2020
People found this helpful1
I was with Sherlock Holmes for just short of a year but I have to say it was some of the worst customer service I have ever received. At the beginning I had no problems and the flat I was shown in January 2019 was perfect for me so I paid all the necessary deposits/fees and moved in. However ... Read Full Review
Comments (1)Was this helpful?:
By : Sherlock Homes
18 Mar 2020Dear Michael. The agent does not profit nor gain from a tenants deposit. The balance goes to your landlord and it is your landlord who determines what is deducted from a tenants deposit. Equally...
Lies, silence and ...
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1 Star Review
By : 'Kay'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M16
21 Jan 2020
People found this helpful6
My experience with Sherlock Homes is a catalogue of lies, silence and aggression for two terrible years. From the lies their agent told about the property - "yeah, that's a boiler; yeah, those are functional radiators" - to them refusing to protect my deposit - to them lying about ... Read Full Review
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AVOID LIKE THE ...
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1 Star Review
By : 'Jake'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M45
16 Nov 2019
People found this helpful0
DO NOT DO BUSINESS WITH THESE PEOPLE! Firstly, read all the reviews here and on other sites. Then google * Sherlock Homes' and see that the proprietor has poor reputation. Note that the only positive reviews are for the sales department. Do not deal with the lettings department at any ... Read Full Review
Comments (1)Was this helpful?:
By : Sherlock Homes
19 Nov 2019Dear Mr Goodman We are disappointed to read your comments given that we explained at the outset that we were liaising with your landlord and awaiting his instruction. We reply as follows: Your ...
Complete incompetents on a ...
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1 Star Review
By : 'Jamie'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : M20
28 Sept 2019
People found this helpful0
Complete incompetents on a level never seen before. I had a viewing arranged for 11am, received an e-mail on the morning at 9am reminding me of the appointment. Got to the property on time, waited in the car park for twenty minutes, no sign of an estate agent sign outside the property, called the ... Read Full Review
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I actually picked 1star but I ...
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1 Star Review
By : 'Akilu'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : M13
3 Sept 2019
People found this helpful0
I actually picked 1star but I still feel guilty because what this organisation deserves is less than that. They are the peak of unprofessionalism and systemic fraud. I moved out of one of their properties almost 6 months ago and still no deposit. I have been told all sort of stories including ... Read Full Review
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Steer clear of these ...
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1 Star Review
By : 'Cheryl'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : M18
8 Apr 2019
People found this helpful0
To say that their level of service to tennants is disgusting would be an understatement! I moved out 3 months ago and still, no deposit. Their staff doesn't seem to know what they're doing and I'm always being told that someone will call me back Steer clear of these ... Read Full Review
Comments on Agent Fees
Terrible
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Great ...
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5 Star Review
By : 'Adam'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M21
14 Nov 2018
People found this helpful0
James was really great at sorting everything out for our house move. Would recommend him and his team at Sherlock ... Read Full Review
Comments on Agent Fees
James was really great at sorting everything out for our house move. Would recommend!
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Excellent service from ...
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5 Star Review
By : 'Pauljohn4'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M21
8 Oct 2018
People found this helpful0
Worked hard to get us into the property we wanted when we wanted. Stayed late to give us the keys on the agreed day. Very friendly and ... Read Full Review
Comments on Agent Fees
Standard
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By : Katherine Sparke
14 Oct 2018We had such a great experience with James!! He was quick to respond and always kept us updated. He made the experience beyond smooth and always went out of his way to explain things. Because of him I ...
Excellent customer ...
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5 Star Review
By : 'Amy'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M21
2 Oct 2018
People found this helpful0
James was really friendly and very sympathetic to our stressful situation, we had less than two weeks to find somewhere to live and both James and Tony made the experience as stress free as possible. James answered all of our questions and gave a much more personal approach than I have experienced ... Read Full Review
Comments on Agent Fees
expensive
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Excellent ...
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5 Star Review
By : 'Dave'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : M21
2 Oct 2018
People found this helpful0
Brilliant service, prompt and professional. Built good rapport and went over and above by staying late to get things signed so we could get the keys early. Fully recommend sherlock homes after this ... Read Full Review
Comments on Agent Fees
Similar to market value
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First Rate ...
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5 Star Review
By : 'Oli'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M4
21 Sept 2018
People found this helpful0
Being new this I was relived and equally thrilled to have someone like Tony dealing with my property. From day one he knew how to improve things and gave me so much advice that helped. Friendly, professional and clearly very good at what he does. Made life so easy, and honesty the whole experience ... Read Full Review
Comments on Agent Fees
All very reasonable for the high level of service and professionalism provided
Comments (1)Was this helpful?:
By : Tony e'Silva
2 Oct 2018Hi Oli, Thank you for taking the time to leave this great review! All the best. Regards,...
Helpful ...
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5 Star Review
By : 'James'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M21
5 Sept 2018
People found this helpful0
Dealt with James on a recent property rent. Found him to be polite, knowledgeable and quick to communicate with ... Read Full Review
Comments on Agent Fees
Fees a little steep, but similar to others Agents.
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Happy with my new ...
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4 Star Review
By : 'Sai'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : M16
31 Aug 2018
People found this helpful0
I've had a really positive experience with the agency. Everyone I have spoken with has been really nice, even from the first phone call. I was a little nervous anxious about the whole process of finding a flat since the market moves really quickly. James was was patient with me and went along ... Read Full Review
Comments on Agent Fees
I think the fees were expensive. I don't believe agents should pass the cost of arranging tenancy onto tenants at all...
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Excellent ...
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5 Star Review
By : 'S'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M20
28 Aug 2018
People found this helpful0
Tony was excellent in assisting my move which was quite a complex situation however he was always helpful and willing to assist and made the move very easy. Thanks very much for this great ... Read Full Review
Comments (1)Was this helpful?:
By : Tony e'Silva
29 Aug 2018Hi Miss Hodson, Thank you for taking the time to leave us a review. Regards, Sherlock...
Fast, Efficient ...
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5 Star Review
By : 'Laura'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : M21
30 May 2018
People found this helpful0
I can't recommend these guys highly enough. They were superb to deal with. Great communication throughout. Went above and beyond with little things like giving the keys to tradesmen etc. and they found me fabulous tenants. All the staff at the office are considerate and polite and really ... Read Full Review
Comments on Agent Fees
The same rates as most agents, but more for your money
Comments (1)Was this helpful?:
By : Tony
31 May 2018Dear Laura, Thank you for you comments, its always good to get good reviews for our hard work. Regards, Sherlock...
Review by a ...
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5 Star Review
By : 'Beech'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M21
24 May 2018
People found this helpful0
I was using a rival Estate Agents to find new tenants but after waiting for viewings to materialise, thought I'd try Sherlock Homes instead. I'm glad I did :) I found Tony to be polite and professional, he arrived at the property and immediately knew how to market it to its best ... Read Full Review
Comments on Agent Fees
Are standard
Comments (1)Was this helpful?:
By : Tony e'Silva
25 May 2018Dear Landlord, Many thank for taking the time to leave this review. This shows the importance in good marketing! We looking forward to any repeat business. Regards,...
113A Beech ...
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5 Star Review
By : 'Fiona'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M211
18 Apr 2018
People found this helpful0
I found Tony and the team extremely helpful. They kept me up to date through out the process with telephone calls and ... Read Full Review
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Service ...
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5 Star Review
By : 'S'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M26
16 Apr 2018
People found this helpful0
Excellent service and many thanks to Tony and his team for the support and quick response in letting my ... Read Full Review
Comments on Agent Fees
Good
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By : Tony
18 Apr 2018Thank you Mrs Bolton, happy to help as...
Fairly better than other ...
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3 Star Review
By : 'Mo'
Branch : Manchester, 58 Beech Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M32
27 Feb 2018
People found this helpful0
Fairly better than other staff. Helpful in responding to my queries, but was unable to respond to all the queries for example where in the property the communal TV system is ... Read Full Review
Comments on Agent Fees
Bad (too much)
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 7/24/2017, 4:38:09 AM by allAgents
