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Gosport, PO12
4.3/5, 51 Reviews
82% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
73% letting fee satisfaction
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"AVOID LIKE THE..."
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1 Star Review
By : 'Jordan'
Services :
Rent PCM : £725
Would you recommend ? : No
Postcode : PO12
9 Mar 2020
People found this helpful1
1 Star I felt was too much for this estate agents after hearing about there No deposit Scheme I thought it was a brilliant idea and an easy way to leave home and stand on my own two feet at a young age. On first arrival to the property in November 2018 a few things we're not up to scratch, for example no hot water upstairs or downstairs, back door didn't lock, window seals had blown, with a baby on the way due (April 2019) I felt certain things needed addressing ASAP (Water, Doors, Windows) again I persisted to contact Amy (Leaders Property Manager) it wasn't until the end of April nearly 3 weeks after our baby was born the hot water issue was fixed meaning we would have to travel to our parent's house to bath our newborn! Crazy I know! The house was inspected at 6 Months at which point I mentioned there was severe mould in the kitchen due to a pipe that had burst in the wall causing the wall to become saturated and damp constantly, I was told it wouldn't be addressed as the landlord had been informed before but due to the cost wouldn't have it completed ? finally another 6 months passes and we can leave the property ? upon leaving the property a thorough clean was completed by a Third Party company even the carpets were cleaned as per the agreement! This is where things become interesting!!!!!!! We never had any pets in the property as it started on both the 6 month check and inventory check? Amy at Leaders persisted that they wanted to claim for a carpet clean due to the smell of dog at £100.00 which in actual fact was damp that had been left for nearly 7 months at this point from a leaky pipe you can imagine the amount of water in this wall!! They also hit us with a fee of £160.00 to have 2 curtain poles screwed back into the wall and a battery fitted in the smoke alarm as we took them down to re paint the property to make it look new again for the following tenants! And one more fee of £50.00 to clean the toilet as there was a bit of lime scale totalling of £310.00 I explained to Amy at Gosport Leaders branch that I wasn’t prepared to pay for the carpet cleaning as it had already been done and there was no dogs present as per the 6 month and 12 month reports said at which point I received an email stating that if I took responsibility for the cleaning and repairs she would speak to the landlord to see if she would remove the costs for the carpet clean, failing this it would be sent to there arbitrator costing me £120.00 on top!! At which point I wouldn’t admit liability so they just raised a complaint of course when this was raised due to the supporting evidence I had immediately the carpet clean fee was waived just like I knew it would be ?? but leaders got what they wanted as I still had to pay £120.00 Morale of the story is 100% avoid this company like the plague do not fall into there NO DEPOSIT SCHEME as you will get stung and certainly don’t trust a word that their property “MANAGER” says you will regret it Thank you for my tenancy Leaders ??
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £170,000 | £260,000 |
| Lettings | 100% | 73% | £550 | £950 |
Areas covered
- PO12<br />PO13
Address
Leaders
124 High Street, Gosport, Hampshire
PO12 1DU
02392 585577
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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We are into our 3rd year ...
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5 Star Review
By : 'Mary'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO12
4 Jan 2024
People found this helpful0
We are into our 3rd year renting with Leaders Gosport and to date have experienced high quality customer service from Katie and Helen and all of the team. Any challenges have been answered and managed in a timely manner . Great communication with frequent updates . Highly recommend Leaders team... Read Full Review
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I would like to say Megan ...
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5 Star Review
By : 'J'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PO12
2 Mar 2023
People found this helpful1
I would like to say Megan Jones from Leaders in Gosport has gone above and beyond in her role to help me with ongoing issues with the purchase of my new property. In short she has been... Read Full Review
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Thanks to Katie Brooks at ...
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5 Star Review
By : 'Stephen'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : PO12
18 Nov 2022
People found this helpful0
Thanks to Katie Brooks at leaders I had a maintenance issue it was resolved promptly great service first class thank you... Read Full Review
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Highly ...
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5 Star Review
By : 'Leanne'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PO12
9 Aug 2021
People found this helpful0
I dealt with Jess, Megan and Val at Leaders Gosport and they were all so helpful. Always on the end of the phone, honest, friendly and great at communicating and discussing out options Highly... Read Full Review
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Excellent sales ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £203000
Would you recommend ? : Yes
Postcode : PO13
1 Jul 2021
People found this helpful0
I would 100% recommend leaders for their excellent service. They kept me well informed with how things were progressing and the team were very friendly, especially Megan who was always happy to help.Tracey... Read Full Review
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Would recommend 100%, very ...
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5 Star Review
By : 'Marius'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : PO12
30 Nov 2020
People found this helpful0
Would recommend 100%, very friendly staff, always more then happy to help, always make you feel important, special thank you to Helen, Amy and Chloe. You're the... Read Full Review
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Just want to also say a huge ...
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5 Star Review
By : 'Jade'
Services : Sales( As a Buyer )
Sold price : £245000
Would you recommend ? : Yes
Postcode : PO13
8 Oct 2020
People found this helpful0
Just want to also say a huge thank you to Charlotte on the help to buy our first home. From the very first viewing Charlotte wasn’t pushy with anything and nothing felt rushed unlike another experience with another estate agent. Charlotte has been very responsive to all our queries and... Read Full Review
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Leaders provided us with a ...
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5 Star Review
By : 'Elaine'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : PO13
9 Jul 2020
People found this helpful0
Leaders provided us with a comprehensive and excellent service. It enabled us to deal with our late parents property swiftly and efficiently, even though there were some difficult administrative issues, ie. no Will. I would like to personally thank Jessica for her help and understanding in what... Read Full Review
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Appalling. Whilst ...
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1 Star Review
By : 'Daniel'
Services : Letting( As a Owner )
Rent PCM : £190000
Would you recommend ? : No
Postcode : PO12
8 Apr 2020
People found this helpful2
Appalling. Whilst communication was average at best, my local office came across frustrated and completely uncaring for my genuine concerns - I had to intervene myself because I had lost trust in my agent. A poor subjective character assessment of tenants and woeful lack of care or attention during ... Read Full Review
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We had to move out very ...
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5 Star Review
By : 'Kerri'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : PO12
30 Mar 2020
People found this helpful0
We had to move out very quickly and Helen and the whole team leaders were extremely helpful. Our experience with leaders Has been excellent would recommend them to... Read Full Review
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AVOID LIKE THE ...
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1 Star Review
By : 'Jordan'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : PO12
9 Mar 2020
People found this helpful1
1 Star I felt was too much for this estate agents after hearing about there No deposit Scheme I thought it was a brilliant idea and an easy way to leave home and stand on my own two feet at a young age. On first arrival to the property in November 2018 a few things we're not up to scratch,... Read Full Review
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Helen and her team secured a ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : PO12
9 Mar 2020
People found this helpful0
Helen and her team secured a tenant for my goddaughters apartment in Gosport within ten days of it being on the market at a very good rental value. This is the second time she has achieved this as the apartment was also let for a period last year. The service was friendly but professional and was ... Read Full Review
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Very poor communication ...
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1 Star Review
By : 'Dimitrinka'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO12
16 Jan 2020
People found this helpful4
Very poor communication between staff,Never follow up with tenants .Do not care if any problems need fixing only interested in taking your monthly rent or renting with them. Always saying they can not get hold of the landlord if any issues but actually they are acting on behalf of the landlord and... Read Full Review
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Excellent ...
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5 Star Review
By : 'M.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST
29 Dec 2018
People found this helpful0
Helen and her team have been completely professional throughout our entire dealings with them. Always getting back to us promptly with information about the letting procedure, costs etc and keeping us fully informed about the progress of the references of our prospective tenant. All queries fully... Read Full Review
Comments on Agent Fees
Fair
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Multiple ...
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5 Star Review
By : 'Very'
Services : Letting( As a Owner )
Sold price : £170000
Would you recommend ? : Yes
Postcode : PO13
6 Nov 2018
People found this helpful1
My wife and I have now purchased 3 properties from Alex with another one in the pipeline. Each purchase has been faultless with support at every stage of the process and constant contact to ensure the transaction ran smoothly. We would not hesitate to buy through Leaders again, Alex is an absolute... Read Full Review
Comments on Agent Fees
As a purchaser we have not been subject to fees
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A real ...
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5 Star Review
By : 'Julie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PO12
20 Mar 2018
People found this helpful0
I purchased a house with Leaders Gosport This was a difficult process due to the very long destressful and disapointment callapse of my sale. Val worked very hard in managing the sale to exchange and completion. She was excellent in providing me with updates and really when the extra mile to... Read Full Review
Comments on Agent Fees
I was a buyer so fees were not charges to me
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We have been with leaders ...
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1 Star Review
By : 'Tidge'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO12
13 Jun 2017
People found this helpful4
We have been with leaders around 10 years. Thankfully we will not have to put up with them any longer. I gave them one star because I had to. We have had 3 houses with them and was stitched up with costs when we moved out of the last one. I cancelled an inspection once as ill. They let themselves... Read Full Review
Comments on Agent Fees
Really bad
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Avoid this lot like the ...
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1 Star Review
By : 'AW'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO12
10 Apr 2017
People found this helpful2
Avoid this lot like the plague.... All estate agents have a tendency to lie, but this bunch really do exceed all expectations in a negative way. I am a sitting tenant in a property (not let or managed by leaders) and unfortunately our private landlord has to sell, which they are doing through... Read Full Review
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Neil Parker accessed my flat ...
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1 Star Review
By : 'nc'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : PO12
11 Dec 2014
People found this helpful7
Neil Parker accessed my flat without giving notice and failed to follow up a complaint I made. Karen Boorn attempted to take £240 from my deposit. Went to adjudication and they were awarded £40.50. Broke over 15 requirements of the property ombudsman code of practice. No idea how they are... Read Full Review
Comments on Agent Fees
High
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I have been a customer (as a ...
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5 Star Review
By : 'Andy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO13
20 Feb 2014
People found this helpful1
I have been a customer (as a Landlord) for over 4 years and have always found Leaders to be extremely professional and helpful. My property has changed tenants 4 times in this period and Leaders have reacted quickly and efficiently to find and place new tenants in a short prime period. Leaders have ... Read Full Review
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