I arranged with Jennifer to view a property and on the day, which was last Tuesday, I arrived with a friend. When “Jennifer” arrived she got out of her car, did not greet us just smiled and did not acknowledge my friend when I introduced her, just a nod. At this point it turned out that “Jennifer” was not Jennifer but was Emily. I loved the property and asked Emily to advise the landlord that I would like to rent it and would pay 6 months upfront as I had no renting history. I advised her that I was in a hurry for responses as I was relocating. I was then informed that there were viewings booked for the weekend which the landlord may or may not want to go ahead with. She said she would contact him when she got back to the office. I strongly got the impression that she was not interested in my offer and I had doubts that she would even pass them to the landlord especially as on leaving the property the next viewees arrived and were greeted by Emily with a big smile and a handshake, my immediate thought was that this is the couple she is going to rent to. On Wednesday I phoned Emily to ask for the landlords thoughts only to be told that she hadn't yet contacted him. I reiterated that I was relocating from Kent and needed to make arrangements at my end and she said she would ring him. That was 5 days ago and I'm still waiting for the response. As an ex estate agent myself I know that I should have been greeted in the same way as the 2nd couple; that there should be no favouritism in who gets the property; my offer should have been passed to the landlord ASAP; I should have received a call with the landlords response whatever it may have been. This is obviously not a professional company and having now read their reviews (and excuses) I decided that I needed to view my thoughts too. I am disgusted by the way my enquiry has been handled and would not consider renting a property from this company again.