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The UK's Largest Customer Review Website for the Property Industry

5/5, 25 Reviews
50% Recommended
67% letting valuation accuracy
54% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 54.00% | £575 | £1,125 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 4 | 10 | 0 | 0 | 0 | 0 | 0 | 6 |
Dorset Property
12A St Thomas Street, Weymouth, Dorset
DT4 8EW
01305 774800

By : 'Simon'
Branch : Dorchester, 55 High West Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SP8
These clowns deserve zero stars for the appalling way they treated my 63 year old dad. Sending him on a 6 hour round trip, costing him £25 to view an unsuitable property. He enquired about a leasehold property and was told pets were accepted. He specifically requested if this was a ... Read Full Review
By : Mark
15 Dec 2022Simon, we were disappointed to read your review and apologise for the erroneous information we were given regarding pets, it is not in anyone’s interest for us to arrange a viewing where the...
By : 'Elspeth'
Branch : Weymouth, 12A St Thomas Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DT4
Contacted the agency today in regards to an email I had received. I expressed my concerns but you could tell Amanda was not interested and even hung up on me. Very rude and extremely unprofessional..... if you're not enjoying the job and speak to customers the way you do, get another job ... Read Full Review
By : 'Susan'
Branch : Weymouth, 12A St Thomas Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DT4
We have found this agent to be professional and most helpful throughout our dealings. We have had no problems ... Read Full Review
By : 'Becky'
Branch : Blandford, 4 West Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : DT11
HORRENDOUS. I work within lettings and was assisting my mum relocation to Dorset. Firstly the attitude on the phone when enquiring was plain rude, you could hear them sighing. Busy is good, busy means your salary is being paid. Negotiators make mistakes by making false promises, never say ... Read Full Review
By : Katie Starkey
1 Jun 2022Good afternoon Becky, We have carried out a full investigation into this matter and have spoken with the staff in question, within the Blandford Office. Your mother left a voicemail enquiring about ...
By : 'Rae'
Branch : Wimborne, 4-5 East Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BH21
Dreadful company if you want to rent. Surely great if you are a landlord wanting to let. They are on the side of the person paying their fees ie the owner. Expect nothing but hassle if you wish to rent Good Luck ,I know it is difficult at this time, rents are high and owners think they can pick and ... Read Full Review
By : William Boltwood
28 Mar 2022Dear Rae, Thank you for taking the time to share your experience with us. Having concluded a thorough investigation into this case, we are satisfied that we acted properly and professionally in our...
By : 'Benn'
Branch : Blandford, 4 West Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DT11
I have rented through Dorset Property with their lettings team since 2013 and have had 2 different properties with them. The team have always been supportive and flexible, very pro-active in ensuring all legal requirements are met, while also very respectful that it is your home, even if you ... Read Full Review


By : 'Al'
Branch : Blandford, 4 West Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DT10
We have used Dorset properties for a long time to rent our let cottages and over the last two years since Grace and Katie have been involved the service has never been more efficient. They are a credit to the organisation. We have never let properties so quickly and hassle free with any other ... Read Full Review

By : 'Sylvia'
Branch : Sherborne, Long Street
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : DT9
I have been with Dorset Letting/Sherborne for two years. In that time I’ve had different members of staff looking after me but that said that each one has has always been very kind and helpful. Any problem that I’ve had has been addressed promptly. I’m very pleased ... Read Full Review
By : 'Joyce'
Branch : Blandford, 4 West Street
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : DT11
A lovely bunch of young ladies, helpful and polite. Made renting my flat very easy. Have answered all my questions. Thank ... Read Full Review

By : 'Brenda'
Branch : Dorchester, 55 High West Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SP7
I arranged with Jennifer to view a property and on the day, which was last Tuesday, I arrived with a friend. When “Jennifer” arrived she got out of her car, did not greet us just smiled and did not acknowledge my friend when I introduced her, just a nod. At this point it turned out that “Jennifer” ... Read Full Review
By : 'Matt'
Branch : Shaftesbury, 4 The Commons, Bell Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1125
Would you recommend ? : No
Postcode : DT11
Firstly, thank you to anyone who posted a negative comment on here, not that I needed to see it as I've seen it for myself and I don't even rent with them! First property we went to view, no one turned up, we drove 40mins and no call or text from anyone letting us know why no one ... Read Full Review
By : Barrie George
5 Dec 2019Users of such media are free to use inflammatory and misleading and language when listing a complaint. Dorset Property is the antithesis of 'Cowboys'. We pride ourselves on service excellence and ...
By : 'Irene'
Branch : Shaftesbury, 4 The Commons, Bell Street
Services : Letting (As a Tenant)
Rent PCM : £895
Would you recommend ? : No
Postcode : SP7
With out prejudice. No stars warranted. I cannot recommend this rental company. The house was is poor condition when we took it on. Pointed this out to Emily, was told don't worry it will all written down for you. We had broken light bulbs, blown doors on the kitchen units, smoke alarm ... Read Full Review
By : Hannah Goddard
10 Dec 2019I am so sorry to hear of your bad experience with our office, especially as we have built our reputation over 35 years on the quality of our service. We were also unaware of these issues at the...
By : 'David'
Branch : Shaftesbury, 4 The Commons, Bell Street
Services : Letting (As a Owner)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : SP8
I am spending my semi retirement travelling and teaching English in South America and would only be able to do this with the support and help of a very professional agent. I get this support from the Shaftesbury branch of Dorset Properties and especially would single out Rachael Cook without whose ... Read Full Review
The fees are a fair reflexion of the work done.
By : 'Disgruntled'
Branch : Wimborne, 4-5 East Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £925
Would you recommend ? : No
Postcode : BH21
Can't believe how unprofessional this Wimborne Branch is! We went in to register our requirements etc. received absolutely nothing yet adverts placed online matched our requirements! Called again only to be told our requirements and details weren't on their system! How can a professional ... Read Full Review
They get money for a VERY POOR SERVICE
By : 'Runa'
Branch : Shaftesbury, 4 The Commons, Bell Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SP8
False advertised features in the property I rented, yes I admit there was an electric shower on the wall as advertised but was not informed it didn't work and would not be fixed. Had a battle for over 10 months to get one rotten cupboard fixed only for it replaced 6-8 weeks before the end of ... Read Full Review
Setting up the tenancy agreement was expensive and the credit checks cost were just insulting given anyone can do a credit check for free online. The "check out administration fees" just felt like a slap in the face after a year of sub standard service
By : Hannah Goddard
16 Dec 2019We do not recognise the property from your description or complaint. Would you be kind enough to confirm your name and the address of the property? We will then be able to investigate the issues you ...
By : 'Unhappy1'
Branch : Dorchester, 55 High West Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DT1
I'm not generally in the business of leaving bad reviews but this company really are awful. Firstly, I'd imagine we are some of the best tenants a landlord could hope for. Both professional people while my partner is bordering on ocd when it comes to cleanliness. We rented for almost 2 years and ... Read Full Review
By : Barbara Handcroft
11 Jun 2016Dorset Lettings as a company is to be avoided at all costs. It is a Franchise and one of its Franchisee's is serving a 32 month prison sentence (BBC website) for fraudulently using £325,000 of...

By : 'Tenant'
Branch : Dorchester, 55 High West Street
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : No
Postcode : DT1
DO NOT RENT WITH THEM!!!! * Rented with them for just 5 months and it was hell! Immediately after the tenancy started they charged us for one thing after another. Everyone I have spoke to who has rented from them before confirmed they too had been victims of dorset lettings and did not recieve the ... Read Full Review
By : 'Flavia'
Branch : Sherborne, Long Street
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : No
Postcode : DT9
I instructed them to let out my cottage, which is very good condition as it was recently renovated. After three weeks that they told me they had been advertising it, since there was no interest I checked on rightmove how they had publicised it only to realise that it wasn't actually listed. When ... Read Full Review
The should have been professional and worked much harder.

By : 'Unhappy'
Branch : Dorchester, 55 High West Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DT6
Totally unhelpful, unsupportive, and left us really deflated after renting a property through these agents. We were under the impression that we'd have some backup if there were any disagreements with the landlord, however they made no effort to help us with our concerns, directing us back to ... Read Full Review
Ask about what support they will offer if there are discrepancies in the future. To which they should reply \'we\'d be totally useless\'
By : 'Carl'
Branch : Dorchester, 55 High West Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DT4
Phoned this agent today, to view a property. The agent didn't introduce themselves, and gave a hostile attitude throughout the call, tried to arrange a viewing, however was told they only work until 4.45pm, when questioned how a professional working person (one of the many intrusive questions ... Read Full Review
Learn some customer service skills, you may well have had some bad tenants, renting your properties but that does mean all tenants will behave this way. Take the massive chip off your shoulder with new customers, luckily there are plenty more agents out there.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 6/21/2019, 10:27:11 AM by allAgents