I had a "flat for rent" viewing with them on monday at 3:15pm in Newark, however, I couldn't meet representative for any reason. I tried to call at that time but I got to voicemail where I left a message and no answer for next 3 days. I also sent message to their email 1 hour... Read Full Review

Excellent service throughout, especially from Louise who really made a difference in pushing my sale through chasing the relevant people. Many... Read Full Review

We have recently bought a house in Bingham marketed by Frank Innes. We have been very impressed by their high standards of professionalism and their willingness to arrange visits even at short notice. There was a chain of 7 and the staff of Frank Innes were the main ones driving the chain forwards... Read Full Review

We put our house up for sale through Frank Innes in Bingham and can’t thank them enough for the outstanding customer service. Especially from Lisa Kemp who helped us from the start to the end keeping us updated throughout. Lisa made a hard move easy and hassle free. Would highly... Read Full Review

started off with a lovely agent 5 years ago and then countrywide took over and been awful ever since. I reported items at every inspection and never got dealt with. We didn’t have many repairs but then having water coming through a light fitting downstairs on a Friday afternoon and all... Read Full Review

Have been really impressed with staff particularly Sam who showed me around the property I am currently renting and who helped with the whole process involved as first time I have done this. She was always only a phone call or email away and couldn't of been more helpful. Would recommend to... Read Full Review

Top notch service in every way. Highly professional, from initial contact, valuation - including realistic (accurate) probate valuation - and detailed discussion of practical details. All was made easy for me, selling deceased parent's home; they did everything to make it straightforward,... Read Full Review

The staff at the Bingham branch were swift to arrange a contract, but slow to provide any type of customer service whatsoever. Never replied to several queries and their property maintenance departments is nothing short of patronising. I made sure the staff knew that we were going to be... Read Full Review

As landlords we have been using this branch of Frank Innes as letting agents for about five years. The staff, particularly Tom Yates, and more recently Pauline Guthrie, have always been extremely helpful and made us feel they have our best interests at heart. They have dealt with the inevitable... Read Full Review

We approached the branch to value our home a year before we were ready to put it on the market. Lisa's advice and estimate was clear, fair and professional. When we were ready to sell, she stood by the deal that had been initially offered to us and conducted the sale, together with Ian, in a swift, ... Read Full Review

The whole process was so slow and managed very unprofessionally. They would give a moving in date and then have to push it back another week and I would only be informed of this change at the last minute. Very stressful experience. Would not recommend renting with them! They were unable to do... Read Full Review