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Canterbury, CT1
3/5, 8 Reviews
50% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
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"We dealt with Sandersons..."
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1 Star Review
By : 'M'
Services :
Rent PCM : £930
Would you recommend ? : No
Postcode : CT2
24 Oct 2019
People found this helpful2
We dealt with Sandersons after they absorbed iConn, in Canterbury. We were with them for a total of 3 years, at the end of the tenancy they performed a check-out report with an out-of-date inventory list. They claimed that we had left items in the house, of which were already present when we moved in, and charged us £120 from the deposit for disposal of said items. Even after proving that those items belonged there (by way of previous tenant statement and old viewing photos depicting those items) they still decided to go ahead and take the deduction. They also decided to take away £240 from the tenancy deposit, even after the house had been cleaned top-to-bottom. Only taking photos of areas that had small amounts of dust on, to use as evidence for the whole house being left dirty. We considered trying to claim the money back through court however we couldn't take the pressure and stress that the landlord and Sandersons were putting us under. On at least 3 occasions, our reports for required maintenance were ignored. We will never be letting through Sandersons again and urge anyone else to proceed with extreme caution in the future.
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Latest Reviews
Marilyn Cousins
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £250,000 | £625,000 |
| Lettings | 100% | 50% | £930 | £930 |
Address
Sandersons Property Management
76 Castle Street, Canterbury, Kent
CT1 2QD
01227 784 784
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sandersons Property Management Branches (View All 3)
Professional service, great, ...
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5 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CT1
19 Jul 2022
People found this helpful0
Professional service, great, friendly, attentive team,only take a week to get the propertie, 100% satisfied,very prompts, would highly recommend to... Read Full Review
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* The Worst Estate Agents in ...
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1 Star Review
By : 'Katrine'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT2
28 Jun 2021
People found this helpful0
* The Worst Estate Agents in Canterbury * After handing in our keys at the end of the year, Sandersons took £150 from our deposit. They claimed it was due to the state and cleanliness of the property. Myself and my housemates extensively cleaned the house before handing over the... Read Full Review
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Wouldn't even give them ...
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1 Star Review
By : 'N'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT2
24 Jul 2020
People found this helpful1
Wouldn't even give them one star. Awful people with only the intention of scamming and taking money from students. The worst two years I've experienced. Do not recommend and save yourself from all the stress they will... Read Full Review
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We dealt with Sandersons ...
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1 Star Review
By : 'M'
Services : Letting( As a Tenant )
Rent PCM : £930
Would you recommend ? : No
Postcode : CT2
24 Oct 2019
People found this helpful2
We dealt with Sandersons after they absorbed iConn, in Canterbury. We were with them for a total of 3 years, at the end of the tenancy they performed a check-out report with an out-of-date inventory list. They claimed that we had left items in the house, of which were already present when we moved... Read Full Review
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Excellent professional ...
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5 Star Review
By : 'Marilyn'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : CT5
26 Jul 2019
People found this helpful0
Excellent professional service, great, friendly, attentive team, 100% satisfied, would highly recommend, photography really made house stand out, sound... Read Full Review
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By far the best estate agents ...
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5 Star Review
By : 'HenryMason'
Services : Letting( As a Owner )
Sold price : £425000
Would you recommend ? : Yes
Postcode : CT2
10 Oct 2017
People found this helpful0
By far the best estate agents I have used in Canterbury (and I have used most). They are the most thorough, knowledgeable and efficient team, I wouldnt use anyone... Read Full Review
Comments on Agent Fees
Fees were very reasonable
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Sandersons offered first ...
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5 Star Review
By : 'Claire'
Services : Sales( As a Vendor )
Sold price : £625000
Would you recommend ? : Yes
Postcode : CT3
16 Dec 2015
People found this helpful2
Sandersons offered first class service, from the time my home was valued right through to completion. All sales staff visited my home to ensure that all were familiar with the property prior to viewings. Details were prepared showing my home off to its full potential and a buyer was... Read Full Review
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After phoning them repeatedly ...
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1 Star Review
By : 'gold'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CT1
20 Mar 2013
People found this helpful6
After phoning them repeatedly for months to report a horrific mould problem in my walk in cupboard I emailed them stating I would be withholding a small amount of rent if it wasn't fixed soon. I let two separate workers know I was going to do this, before I did it, and yet today I get a phone call ... Read Full Review
What agent could do to change your mind?
After phoning them repeatedly for months to report a horrific mould problem in my walk in cupboard I emailed them stating I would be withholding a small amount of rent if it wasn\'t fixed soon. I let two separate workers know I was going to do this, before I did it, and yet today I get a phone call saying I\'ve got a £180 late rent fee. Sandersons is an absolutely disgusting company that will do anything not to give you your deposit back at the end of the year including hiring \'professional cleaners\' and charging you removal fees for any objects left behind. I rang Sandersons to try and resolve this charge and the woman on the phone was incredibly sarcastic and rude despite being able to hear me crying. When moving in to the property for the first time one of the letting agents remarked that the house was not up to scratch, so why has nothing been done about it? I would urge you not to rent a property with Sandersons, they WILL keep your deposit and they WON\'T resolve any problems.
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By : Alexander Balter
22 Jan 2019Thank You very much for you review. This week we filled a claim against this firm for the reasons similar to given by You and more. If like to hear more details(and probably help) pls contact us on...
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