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Manchester, M20
1/5, 4 Reviews
0% Recommended
100% letting valuation accuracy
0% letting fee satisfaction
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"Absolutely appalling service..."
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1 Star Review
By : 'Jennifer'
Services :
Would you recommend ? : No
Postcode : M3
28 Oct 2019
People found this helpful1
Absolutely appalling service and completely unprofessional. We could not have had a worse experience from start to finish. Apathetic, rude and condescending. Refused to answer basis questions and overtly attempted to disregard their legal duties to put forward sensible offers for us. When asking genuine, practical questions, such as ‘would it be possible to take out a twelve-month tenancy agreement with a six month break clause’ we were told that we were being difficult and messing them around. We would leave numerous messages for them on the telephone and via email which they refused to respond to. On two occasions when I did get through to speak to someone, they hung up on me whilst I was speaking. Margaret, the manager, is abrasive and mocked me when I spoke to her. She was patronising and quite frankly vile. If I could formally report this agency to a professional body for disgusting customer service I would, however, perhaps unsurprisingly, they are not a member of one.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 0% | £0 | £0 |
Address
Wren Properties Ltd
696 Wilmslow Road, Manchester, Greater Manchester
M20 2DN
0161 434 5225
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Wren Properties Ltd Branches (View All 2)
Really rude customer service. ...
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1 Star Review
By : 'Harry'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
10 Oct 2022
People found this helpful0
Really rude customer service. pre-lease and post-lease processes are completely over the top and designed to with hold your deposit for as long as possible. Dealt various issues with minimum care and showed now interest in hearing about our issues (e.g. faulty flooring). Oh, and they'll ... Read Full Review
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AVOID - they will rob your ...
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1 Star Review
By : 'Lisa'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M20
11 Jul 2021
People found this helpful0
AVOID - YOU WILL GET RIPPED OFF!!!! Awful experience vacating a property. Had assumed that being a good tenant who always paid on time, and kept the property in good condition wouldn't have to fear from being ripped off, after living in the property for 2 years. We left the house spic and... Read Full Review
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Booked viewings 3 times and ...
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1 Star Review
By : 'Dimitra'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : M15
8 Jan 2021
People found this helpful0
I booked appointments with them for viewings 3 times. The first time I went to the apartment and I was waiting 30 minutes with no response to my phone calls. After 30 minutes they finally answered and said that they have had received a deposit for the house and it wasn’t available. They... Read Full Review
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Absolutely appalling service ...
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1 Star Review
By : 'Jennifer'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : M3
28 Oct 2019
People found this helpful1
Absolutely appalling service and completely unprofessional. We could not have had a worse experience from start to finish. Apathetic, rude and condescending. Refused to answer basis questions and overtly attempted to disregard their legal duties to put forward sensible offers for us.... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/4/2019, 3:57:26 AM by allAgents
