By : 'Harry' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : M15
10 Oct 2022
People found this helpful0
Really rude customer service. pre-lease and post-lease processes are completely over the top and designed to with hold your deposit for as long as possible.
Dealt various issues with minimum care and showed now interest in hearing about our issues (e.g. faulty flooring).
Oh, and they'll ... Read Full Review
Services : Letting( As a Tenant )Date: 9th Oct 2022
Really rude customer service. pre-lease and post-lease processes are completely over the top and designed to with hold your deposit for as long as possible.
Dealt various issues with minimum care and showed now interest in hearing about our issues (e.g. faulty flooring).
Oh, and they'll over-inflate any post-tenancy cleaning costs so make sure you don't let them take advantage.
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AVOID - they will rob your ...
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1 Star Review
By : 'Lisa' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : M20
11 Jul 2021
People found this helpful0
AVOID - YOU WILL GET RIPPED OFF!!!! Awful experience vacating a property. Had assumed that being a good tenant who always paid on time, and kept the property in good condition wouldn't have to fear from being ripped off, after living in the property for 2 years. We left the house spic and... Read Full Review
Services : Letting( As a Tenant )Date: 11th Jul 2021
AVOID - YOU WILL GET RIPPED OFF!!!! Awful experience vacating a property. Had assumed that being a good tenant who always paid on time, and kept the property in good condition wouldn't have to fear from being ripped off, after living in the property for 2 years. We left the house spic and spam, but they'd found a couple of areas where we had missed dusting, ie the odd skirting board and a fire place fixture. For this they charged us £190, plus a further £150 for the weeds that had grown in the garden. Appalling.
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Booked viewings 3 times and ...
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1 Star Review
By : 'Dimitra' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : M15
8 Jan 2021
People found this helpful0
I booked appointments with them for viewings 3 times. The first time I went to the apartment and I was waiting 30 minutes with no response to my phone calls. After 30 minutes they finally answered and said that they have had received a deposit for the house and it wasn’t available. They... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 8th Jan 2021
I booked appointments with them for viewings 3 times. The first time I went to the apartment and I was waiting 30 minutes with no response to my phone calls. After 30 minutes they finally answered and said that they have had received a deposit for the house and it wasn’t available. They didn’t even bother to let me know before the appointment. I decided to give them another chance because I liked another apartment and booked again. Long story short the agent never showed up on time and I was told that there was a misunderstanding with the appointments. Had to wait in the cold again for at least 30 minutes. Last time and final I booked again and I thought on the day of the viewing to call and confirm the appointment just in case something had gone wrong again. The lady I spoke with said that she didn’t have anything booked with my name and that she never spoke to me. I took hours off from work to view the apartments and all I got was a rude attitude from the employees. A disappointment.
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Absolutely appalling service ...
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1 Star Review
By : 'Jennifer' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : M3
28 Oct 2019
People found this helpful1
Absolutely appalling service and completely unprofessional.
We could not have had a worse experience from start to finish.
Apathetic, rude and condescending.
Refused to answer basis questions and overtly attempted to disregard their legal duties to put forward sensible offers for us.... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 28th Oct 2019
Absolutely appalling service and completely unprofessional.
We could not have had a worse experience from start to finish.
Apathetic, rude and condescending.
Refused to answer basis questions and overtly attempted to disregard their legal duties to put forward sensible offers for us.
When asking genuine, practical questions, such as ‘would it be possible to take out a twelve-month tenancy agreement with a six month break clause’ we were told that we were being difficult and messing them around.
We would leave numerous messages for them on the telephone and via email which they refused to respond to. On two occasions when I did get through to speak to someone, they hung up on me whilst I was speaking.
Margaret, the manager, is abrasive and mocked me when I spoke to her. She was patronising and quite frankly vile.
If I could formally report this agency to a professional body for disgusting customer service I would, however, perhaps unsurprisingly, they are not a member of one.
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Last updated at 10/4/2019, 3:57:26 AM by allAgents
Awards won by Wren Properties Ltd, Manchester M20 2DN