BEWARE - Don't make the same mistake we did renting through this company. Only out to make as much money from you as possible! There is a reason, Gareth James prioritise being a 'student housing' client basis. Its because they're able to get away with overcrowding, the naivety of first time renters new to London, taking large deposits without question as students have a 'bad reputation' so everyone will assume its because they've recked it. They then clearly use the deposits to fund more properties and maximise income over quality of how these tenants are living. Where do I start with our rental... On looking round the potential rental, Gareth James are all smiles and promises of how great of landlords they are and how they're 'not like the bad guys', when infant they're much much worse. Once that contract is signed, expect pretty much 0 contact from them unless its a reminder every month before your rent is due, that without doubt will send on the dot. When trying to report serious issues over the year tenancy, every single time you call you're passed from person to person, with no one able to resolve anything. On occasions the staff even laugh to each other in the background while you're explaining the issue. Our boiler was broken for 4 MONTHS over Christmas, not at all the time period you want to be having an ice cold shower before work. On calling over 5 times and emailing numerous occasions, I had to resort to calling the council, who dealt with the issue within 5 days. The house was completely infested with mice and in the worst condition Ive personally ever had to live in. Theres no living rooms in a lot of Gareth James properties as they prioritise getting more people and more money over the tenants actual wellbeing. The whole house was covered in severe mould that was giving us all breathing difficulties. The stove was broken on the day we moved in, and we were informed instead of it being fixed we should just use a lighter!! Gareth James had the audacity at the end of the tenancy, after all the problems we occurred and having to contact the council numerous times as they wouldn't fix a thing, to then try and take the whole deposit. I've made a short video of clips of the property's condition at the START of the tenancy, to show how horrendous It is that they wanted to take our £3000 Deposit at the end for a CLEANING FEE!!. There was a lot more charges to the deposit on leaving that mysteriously all disappeared when we sent Gareth James all the evidence we had on them. For example an £10 Ikea shelf, that we thankfully have a video of falling off the wall with a mear touch. This shelf was so badly put up it fell off the wall, and we actually thankfully had video evidence. Gareth James being the money grabbing scammers they are, tried to charge us £150! for that tiny Ikea £10 basic shelf. They also insisted we paid for new carpets throughout the building costing upwards of £800!!! I know for a fact there are students already moved into that property so I only assume that money would have been pocketed as those carpets hadn't been changed for 20 years!! My biggest advice, would be to take a video of the whole property on arrival, as god forbid you end up having them as your landlords, they will try and take as much of the deposit at the end as they can, for things that were there on your arrival. They're complete scammers and thankfully we got the majority of the money back after going through a very lengthy process to do so, one Gareth James hopes you won't have time to do. After a year living in this nightmare house, that damaged my health and my mental wellbeing I am now renting through a much better company in an amazing house in Peckham. There are much better landlords around Peckham so please don't feel you have to accept going with someone as awful as Gareth James, you will regret it after the contract is signed and you can't get away. Here is the video we had to send to the Deposit company to show the condition, Gareth James supposedly 'amazing house' was in at the start. This is a £3200 a month house, Gareth James believe is worth that.... https://www.youtube.com/watch?v=u3abiYThAz8