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Queens Road and New Cross, London SE15
3.8/5, 10 Reviews
70% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
We are an independently owned agency and as such have a flexible approach to doing business which does not compromise on performance or service. That's why we are now open on Sundays! We operate our offices on a networked basis, which means that when you instruct us, you’ll instruct our entire company. With our co
mpeting staff, we are in a unique and an ideal position to sell or rent your property. We have a talented team of hard working professionals, a very effective advertising and marketing strategy and a strong desire to achieve great results.
"Worst estate agent you can..."
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1 Star Review
By : 'Chiachi'
Services :
Rent PCM : £1150
Would you recommend ? : No
Postcode : SE15
16 Nov 2018
People found this helpful0
We rented a flat through them on Jan. 2017. Back in the time, we need to move in in a very short time and was really close to Christmas season. The sale is very enthusiastic to helped us settle down even there was few issues in the property. However, after we moved in, the property management team is really lousy service. No matter what kinds of problem in the house. They would replied email very quick but proceed the repair very slow. We have sinking floorboard, jammed kitchen door, hole on the walls still waiting for repair which has been flagged twice in many occasions by written or face to face inspection. After we pursuded them for disrepair, they notified us the landolord is going to put the property for sell and gave us Section 21 eviction notice. We had no choose to look for somewhere else. However during the last month of our staying, the estate agent invited people for viewing(surprisely it's for rental service instead of sell as they notified us. ) without fixing the problems in the house. I would warn everyone who need their service please be aware that their misconducted wording, passive after sales management.
Comments on Agent Fees
Charge £200 for renew exactly the same contract. If you want their helps to rent new property they would charge you again the referencing fee even you just renew the contract with them 6 months ago.
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By : Zohra Huda
21 Nov 2018Hello Chiachi Lai. Thank you for providing a review of tenancy that Gareth James arranged between you and the Landlord of the rental property. Firstly, may I say how surprised and sorry I am that you feel your experience with our Property Management team wasn't as positive as expected. I have reviewed the points you have made with the Property Management team and we are all concerned that we didn't articulate to you, as clearly as we might have done, what our remit and our ability to expedite issue resolution is, as a Letting Agent (as opposed to the Landlord) and what we can actually do on your behalf, as Tenants. If we failed to make this clear at the beginning of and during the tenancy, I can only apologise. Feedback like yours is always massively appreciated as it makes us even more mindful of a tenant's expectations. I'm more than happy to give you a call at a convenient time to discuss the points you raised in more detail and answer any questions you may have. It might also be something that would be helpful to you, particularly if you rent again in the future. Many thanks, Zohra Huda – Marketing, Gareth James Property
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £295,000 | £415,000 |
Areas covered
- SE1
- SE14
- SE15
- SE4
- SE5
Address
Gareth James Property
181 Queens Road, London, Greater London
SE15 2ND
02076352070
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Gareth James Property Branches (View All 3)
BEWARE - Don't make the ...
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1 Star Review
By : 'Georgia'
Services : Letting( As a Tenant )
Rent PCM : £3200
Would you recommend ? : No
Postcode : SE15
5 Sept 2019
People found this helpful1
BEWARE - Don't make the same mistake we did renting through this company. Only out to make as much money from you as possible! There is a reason, Gareth James prioritise being a 'student housing' client basis. Its because they're able to get away with overcrowding, the... Read Full Review
Comments (1)Was this helpful?:
By : Zohra Huda
9 Sept 2019Hello Georgia. Firstly, thank you for your email – we appreciate all feedback – and it’s great to hear that you are happy in your new home. However, we are very disappointed...
Worst estate agent you can ...
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1 Star Review
By : 'Chiachi'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : SE15
16 Nov 2018
People found this helpful0
We rented a flat through them on Jan. 2017. Back in the time, we need to move in in a very short time and was really close to Christmas season. The sale is very enthusiastic to helped us settle down even there was few issues in the property. However, after we moved in, the property management team... Read Full Review
Comments on Agent Fees
Charge £200 for renew exactly the same contract. If you want their helps to rent new property they would charge you again the referencing fee even you just renew the contract with them 6 months ago.
Comments (1)Was this helpful?:
By : Zohra Huda
21 Nov 2018Hello Chiachi Lai. Thank you for providing a review of tenancy that Gareth James arranged between you and the Landlord of the rental property. Firstly, may I say how surprised and sorry I am...
Lucretia was very helpful ...
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5 Star Review
By : 'San'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE15
7 Mar 2018
People found this helpful0
Lucretia was very helpful from start to finish and made our move-in the smoothest transition we have ever experienced in our years of... Read Full Review
Comments (0)Was this helpful?:
Worst agency I have ever ...
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1 Star Review
By : 'Mary'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE8
17 Nov 2016
People found this helpful1
Worst agency I have ever dealt with. The agency increased the rent on the day of moving in without prior agreement. I would not recommend to... Read Full Review
Comments on Agent Fees
Extortionate fees. Theres no constant for what they charge.
Comments (0)Was this helpful?:
Everyone at Gareth James ...
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5 Star Review
By : 'Gareth'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE15
15 Mar 2016
People found this helpful0
Everyone at Gareth James Property are very friendly, helpful and professional. I dealt with a number of staff who all new and could help with information on my properties to rent. It's great to be able to use a local independent agent and have a good all round... Read Full Review
What agent could do to change your mind?
The fees were reasonable
Comments on Agent Fees
The fees were reasonable
Comments (0)Was this helpful?:
Helpful throughout, happy to ...
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5 Star Review
By : 'SL28'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE4
7 Mar 2016
People found this helpful0
Helpful throughout, happy to answer any questions and sent all necessary information promptly. Really happy with my flat and the service... Read Full Review
Comments (0)Was this helpful?:
Throughout the transaction ...
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5 Star Review
By : 'Corrina'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE1
16 Feb 2016
People found this helpful0
Throughout the transaction Mark Kuch always communicated with me effectively and kept me informed of each stage of the transaction, either by phone, or email. Mark was professional and polite in all his dealings with me and highly knowledgeable about his profession. The transaction went through... Read Full Review
Comments on Agent Fees
Good-reasonable
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Everyone at Gareth James ...
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5 Star Review
By : 'Annemartar'
Services : Sales( As a Vendor )
Sold price : £415000
Would you recommend ? : Yes
Postcode : SE15
16 Feb 2016
People found this helpful0
Everyone at Gareth James Property was friendly, helpful and professional at all times and kept me informed and updated on a regular basis. A minor problem that was noticed was brought to my attention immediately and helpful advice provided. All in all an excellent service. A big thank you... Read Full Review
What agent could do to change your mind?
The fees were reasonable.
Comments on Agent Fees
The fees were reasonable.
Comments (0)Was this helpful?:
I was very happy with Mark's ...
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5 Star Review
By : 'Marvin'
Services : Sales( As a Vendor )
Sold price : £295000
Would you recommend ? : Yes
Postcode : SE15
12 Feb 2016
People found this helpful0
I was very happy with Mark's attitude and help. He made the whole process very smooth. And his comunication was... Read Full Review
What agent could do to change your mind?
Very happy
Comments on Agent Fees
Very happy
Comments (0)Was this helpful?:
Had a very pleasant first ...
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5 Star Review
By : 'Patel'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE15
10 Feb 2016
People found this helpful0
Had a very pleasant first time experience with Gareth James. Extremely professional,dedicated and most helpful at every level. Wishing Gareth James all the very... Read Full Review
What agent could do to change your mind?
Good.
Comments on Agent Fees
Good.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/26/2018, 10:56:07 AM by allAgents
