AVOID AT ALL COSTS, worst company ever, lie to landlords and tenants, they constantly change the company name as they are useless and start again with a new name so no one notices, AVOID AT ALL... Read Full Review

AWFUL!! Avoid at ALL COSTS currently letting from them a property that we are having to be temporary rehoused as they came out and painted over damp for years rather than fixing it and now the damage is so severe two rooms including the bathroom need... Read Full Review

Lied to steal deposit. I would strongly avoid this company. I was told the same by a friend who originally rented with them and told me they tried to retain his deposit for no reason, but didn't heed the warnings. Company accused me of damaging the door, despite showing proof that the... Read Full Review

Over two weeks now with no boiler working. No hot water / showers. An absolute disgrace! Excuse after excuse when they even bother to reply to my emails. Would these people turn up to the 'First Let's' office without having a hot shower for two weeks.. No!! Have never had to deal... Read Full Review

We have had such an awful time of it with First Lets we are imploring anyone else who has had similar experiences to get in touch. Collectively we can stand up to this utterly incompentent agency that provides completely substandard accommodation, doesn't do repairs, and allows people to live ... Read Full Review

This agency are unorganised, unprofessional, and incompetent. The flat itself was damp, there were flies/maggots living behind the sink due to a lack of sealant/dampness (which was not a health hazard apparently..) and the dishwasher stopped draining and sat with mouldy, festering water in it... Read Full Review

Live underneath a property they rent out, currently flooded for the 4th time. They only do anything when the council has been brought in to force their hand, leaving the properties they manage with broken appliances and mice as a result. Even their own maintenance team have complained about... Read Full Review

This so called letting agency are a joke. They never respond to emails, they lost my tenants, stole £400 from me, never lodged my tenants deposit, cost me over £1,500 to get my flat up to an acceptable standard. DO NOT USE THEM, they will promise you the earth and cause you... Read Full Review

1st Lets were extremely helpful in regards to repairs and always went above and beyond to help during my tenancy. The staff at 1st Lets were efficient in carrying out repairs sometimes the repair was carried out the same day it was reported which was great. I was fully informed about all the rules ... Read Full Review

From the get go we should have avoided this agency. When trying to find out if we were successful with our application we had to chase this company for almost two weeks Each time we would phone with a concern we were told someone would phone us back - nobody ever did. Agency told us the flat... Read Full Review

The most irresponsible letting agency I ever rent from. Don't bother contacting them it will take for ever to resolve the simplest... Read Full Review

Despite the fact fees relating to tenancies have been illegal in Scotland since 2012, 1st Lets charged me a £100 admin fee in 2016. Being over a barrel essentially - either I paid the illegal fee or I wouldn't be able to move into the property - I paid it. I moved out in January 2018 and... Read Full Review

AVOID AT ALL COSTS I have been under the impression for around a week that I've been accepted for one of the flats 1st let's deal with so have began the moving our process as I still live with my parents and this is my first flat with my fiancée. They avoided me for days, coming up with ... Read Full Review

When we turned up early as they asked, they turned up on the nose of the viewing time, even though the office was across the street, this left us waiting in the rain with 6 others for them, the person who took us for the veiwing obviously hadn't told the current occupants that they were having... Read Full Review

AVOID AVOID AVOID!! First, they are still charging the illegal �100 reservation fee, which I never got back. The deposit always should have been sent to My Deposit within 30 days, and it was sent after 7 months and only because I asked the Trading Standards Officers to help me with the case.... Read Full Review

Had the unfortunate need to deal with 1st Lets Cathcart this week to deal with minor water escape damage from flat above that should have taken all of 45 minutes of a painter's time. Without going into the long and boring details, due to Kendal's attitude I am now escalating this away from 1st... Read Full Review

very excellent.we are happy with our flat and very happy with your service.comparing to another agencies your agency is very resposiblE and proactive. I would recommend this agency to other family members and... Read Full Review

I am a landlord with 1st Lets they manage a portfolio of my properties. Staff are always very helpful and pleasant. I am looking to purchase more properties to rent in Glasgow and will be giving the new properties to 1st Lets to manage. I will recommend 1st Lets to any landlords looking for a agent ... Read Full Review

I was a tenant with this company for over 3 years and I have had no issues in dealing with them at all staff are always friendly and helpful and repairs are carried out on time with no issues. When I had moved out they inspected my property and had no issues and my deposit was returned to me... Read Full Review

I have rented a property through 1st Lets for over 5 years and have had no issues with the property i was living in. When i had moved out they told me there were no issues in the property and the deposit was returned to me on time and in full. I would highly recommend this company and would have ... Read Full Review