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Stewart Oliver
1.6/5, 24 Reviews
18% Recommended
41% sales valuation accuracy
100% letting valuation accuracy
36% sales fee satisfaction
36% letting fee satisfaction
No Description Found
"Do not use under any..."
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1 Star Review
By : 'I\'d'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : B23
12 Jun 2019
People found this helpful1
When we moved into the property, we were told it had been professionally cleaned but learned this was not the case. The curtain rails had so much tobacco/grease on them they appeared brass until they were scrubbed, the fireplace was yellow until scrubbed, and there was paint on the windows, heaters and floors. The property had been repainted with a single layer of white paint that came off exposing the magnolia underneath at the lightest touch. The windows and blinds were filthy and moldy. The oven had decaying food in the bottom and strong acid had to be used to make it even half usable. When we moved out, the property was left clean to a much higher standard. We painted one wall, but this was repainted at the end of the tenancy and returned to the original white. Despite the property being cleaner when we left than when we moved in, Stewart Oliver tried to take the vast majority of the deposit and claimed it needed a total repaint. This was a lie. They were expressly asked what required repainting, but were only able to tell us 'it has not been professionally repainted', without being able to point to any defect. We had to go through the deposit protection scheme to recover the deposit, who slashed the deductions they were trying to make. There had been no maintenance undertaken on the property in the years prior to us moving in, and their primary goal isn't maintaining the properties, but passing all reasonable landlord costs to the tenants when they can. I would not use this agent under any circumstances. They will do anything they can in an attempt to keep your deposit. You have been warned.
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Comments on Agent Fees
Very high.
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By : matthew stewart
12 Jun 2019Hi Stephen, The property had been professionally cleaned prior to your occupation and was proved to the DPS with an invoice. The property had been professionally painted prior to your occupation with more than 1 coat. You did not seek permission before you decided to change the colour of the wall and damaged other areas such as the bathroom ceiling through your lack of ventilation, wall heaters by drying clothes on and broke the window mechanism. It is reasonable to pay for damages that you have caused. Unfortunately as you did not agree to ANY deductions then the matter went to arbitration. If tenants do not damage a property then they will get back their FULL deposit.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 41% | 36% | £77,000 | £77,000 |
| Lettings | 100% | 36% | £320 | £1,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 3 | 17 | 0 | 0 | 0 | 0 | 0 | 2 |
Address
Stewart Oliver
6 The Minories, Birmingham, West Midlands
B4 6AF
0121 236 3666
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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DO NOT RENT ...
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1 Star Review
By : 'Adam'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B1
23 Aug 2023
People found this helpful2
I stayed in a Masshouse property managed by Stewart Oliver for one year from 2021-2022 and honestly they were the worst letting agents I have ever rented from. I would give zero stars if I could. DO NOT rent a property for Stewart Oliver. When I viewed the apartment it was filthy but I was told ... Read Full Review
Attached Files
Comments (1)Was this helpful?:
By : MATTHEW
23 Aug 2023Dear Adam, the property was professionally cleaned before you moved in but unfortunately the cleaners missed a couple of minor items and returned promptly to clean them. Cleaners do not move...
Contacted Stewart Oliver ...
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1 Star Review
By : 'SA'
Branch : Birmingham, 6 The Minories
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : B4
14 Sept 2022
People found this helpful0
Contacted Stewart Oliver properties about a property in Birmingham price street. The estate agent was INCREDIBLY rude on the phone, was aggressive and condescending. Was the worst estate agent company I’ve ever spoken to. Will definitely NEVER be going back there again where staff are SO ... Read Full Review
Comments (1)Was this helpful?:
By : MATTHEW
23 Aug 2023Serviced Accommodation is against the lease of most buildings in Birmingham City Centre. I am not surprised that my colleague was rude as the amount of time that SA operators waste in trying to scam...
I wish, there was an option ...
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1 Star Review
By : 'Surbhi'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : B4
4 Mar 2022
People found this helpful1
I wish, there was an option to give -ve rating to them. This is the worst agent i ever came across and worst people especially Nicola. They should not be even aloowed to continue the business based on the service and the way they treat their customers. They harassed us to every extent as lkng as ... Read Full Review
Comments (3)Was this helpful?:
By : Matthew Stewart
4 Mar 2022Dear Surbhi, We do not harass tenants. We always communicate professionally and give the required notices. The Inventory clerk does not work evening hours as you requested. As you know we instruct an ...
The property that I am ...
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1 Star Review
By : 'Shafiqah'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : B4
16 Sept 2019
People found this helpful3
The property that I am currently renting form them we being lived in at the time of vewing therefore I wasn't able to see the damages of the property. The sofa was in and unacceptable condition and the landlord refused to replace it. The landlord of the property they manage don't care ... Read Full Review
Attached Files
Comments (1)Was this helpful?:
By : Jerome Vine
28 Sept 2019Contact with me please, I have something you need to...
Do not use under any ...
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1 Star Review
By : 'I'd'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B23
12 Jun 2019
People found this helpful1
When we moved into the property, we were told it had been professionally cleaned but learned this was not the case. The curtain rails had so much tobacco/grease on them they appeared brass until they were scrubbed, the fireplace was yellow until scrubbed, and there was paint on the windows, ... Read Full Review
Attached Files
Comments on Agent Fees
Very high.
Comments (1)Was this helpful?:
By : matthew stewart
12 Jun 2019Hi Stephen, The property had been professionally cleaned prior to your occupation and was proved to the DPS with an invoice. The property had been professionally painted prior to your occupation with ...
Horrible, liers, thiefs but ...
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1 Star Review
By : 'Emerald'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B4
2 Mar 2019
People found this helpful1
So their final decision was Tenant £640 and letting agent £0.00, we got our deposite of £1110 out of £1350, I bet they thought they would win. We only returned £220 from our deposit. If God be for us, who can be against us. Ridiculous agencies , ... Read Full Review
Comments on Agent Fees
Bad
Comments (1)Was this helpful?:
By : Matthew Stewart
2 Mar 2019Most Stewart Oliver tenants get their full deposit back as they respect the property and do not cause damage. In this case the whole carpet has to be replaced due to heavy makeup stains as well as...
Fake invoices present to ...
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1 Star Review
By : 'Hongbin'
Branch : Birmingham ,6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : B46N
14 Nov 2018
People found this helpful1
After raising dispute with this agent, the two invoices are given to the TDS. Those invoices are made by 'Invoice2go' the watermark can be found below the button called 'Pay Now' on the second invoice. You can simply search for 'Invoice2go'. In addition, I also cannot ... Read Full Review
Comments (0)Was this helpful?:
WHERE IS MY ...
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1 Star Review
By : 'ZOE'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : No
Postcode : B4
16 Oct 2018
People found this helpful1
When I moved in the apartment is dirty everywhere, I guess they said to the last tenant they spend lots of money to clean the room, apparently, they didn't. First day I moved in the hallway light not working, even I changed lots of light bulbs it cannot stand at least one day. I called them, ... Read Full Review
Comments on Agent Fees
BAD
Comments (1)Was this helpful?:
By : matthew stewart
16 Oct 2018Dear Zoe, As you know your deposit is held and protected by DPS. You viewed the property and were aware of the age and condition before you reserved it and you even extended for a further 12 months!...
P-O-O-R is putting ...
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1 Star Review
By : 'Oliver'
Branch : Birmingham ,6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B4
11 Oct 2018
People found this helpful1
At the start they were poor, during management was done by us and after anything that was slightly out of place we were deducted for. General wear and tear is not a phase that exists the only way you are getting your deposit back is by building a new apartment. Also i'm sure they will ... Read Full Review
Comments on Agent Fees
Bad so so bad. To were your Mother would disappointed in you.
Comments (0)Was this helpful?:
We had a bad experience with ...
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1 Star Review
By : 'Disappointed'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B5
5 Jan 2018
People found this helpful1
We had a bad experience with Stewart Oliver as tenants. When we first moved into the property, the flat had been left in an extremely dirty condition. There was a dirty mug, dirty cutlery, and hair, dust, and rubbish everywhere, particularly under furniture. The flat took us two weeks in total to ... Read Full Review
Comments on Agent Fees
Bad - overpriced for very poor service
Comments (0)Was this helpful?:
AVOID THEM ! YOU WONT GET ...
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2 Star Review
By : 'Leonardo'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B2
11 Dec 2017
People found this helpful0
AVOID THEM ! YOU WONT GET YOUR DEPOSIT BACK . THE PAIR CHARGE YOU FOR OLD TENANTS DAMAGES . ANY EXCUSE TO KEEP YOUR DEPOSiT and HALVE IT WITH ... Read Full Review
Comments (0)Was this helpful?:
Extremely dishonest agency ...
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1 Star Review
By : 'Abhi'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B4
18 Oct 2017
People found this helpful3
Extremely dishonest agency run by 2 people only at their own whims. No professional processes, no rules and no integrity. There is only one rule that lick the shoes of landlords and tenants are commodity. They will not maintain anything in apartment, will ask you to pay for every small thing which ... Read Full Review
Comments (0)Was this helpful?:
These can't be people. They ...
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1 Star Review
By : 'Qiu'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B5
28 Aug 2017
People found this helpful1
These can't be people. They lie shamelessly and I can hardly believe anyone is receiving good service. It was by far the worst experience I had with a letting agency, sorry, with a business actually. They are true scammers and I can't believe they have been in business for so long... I will do a ... Read Full Review
Comments (1)Was this helpful?:
By : Matthew Stewart
29 Aug 2017Dear Qiu, We do not have a record of your tenancy, please let me know the address and dates in question? I have also received no communication from the TPOS regarding...
This agency is a complete ...
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1 Star Review
By : 'NJ'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : B5
24 Aug 2017
People found this helpful1
This agency is a complete HOAX. They are not at all professional in their dealings. They speak to you very politely in the beginning of the deal and promise everything but once you are in, they ll show you their true colours. We were given a property with pharaoh ants, broken fridge, freezer, hob ... Read Full Review
Comments (2)Was this helpful?:
By : matthew stewart
25 Aug 2017Dear Neha, Please allow me to clarify that you have an official ongoing complaint against stewart oliver, we do have a complaints procedure and you have a copy of it. We do manage the property...
Scammers. They do a poor ...
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1 Star Review
By : 'Matei'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B4
15 Aug 2017
People found this helpful1
Scammers. They do a poor check-in inventory and then do a rigorous check-out inventory to fully deduct ... Read Full Review
Comments on Agent Fees
Agent fees are alright - 180; however, the way they conduct business (i.e unashamedly charging at the end of the tenancy) makes me sick.
Comments (0)Was this helpful?:
I had over 10 years dealings ...
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5 Star Review
By : 'John'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Owner)
Sold price : £77000
Rent PCM : £500
Would you recommend ? : Yes
Postcode : B5
18 Apr 2017
People found this helpful0
I had over 10 years dealings with this Agent and found them to be extremely professional, efficient and communicative. And all conducted in a friendly manner. Void periods were minimal, mainly due to rents being set realistically and correctly. If problems needed sorting they were sorted without ... Read Full Review
Comments on Agent Fees
Great value for money
Comments (0)Was this helpful?:
Great Agent, Not a single ...
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5 Star Review
By : 'Justin'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B2
17 Feb 2017
People found this helpful0
Great Agent, Not a single void date in 7 years, My property is managed perfectly, No issues with any of the tenants. its been totally seamless. Great rents ... Read Full Review
Comments on Agent Fees
Fair and what was agreed.
Comments (0)Was this helpful?:
stewart Oliver in Birmingham ...
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1 Star Review
By : 'matt90'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : B4
17 Nov 2016
People found this helpful4
stewart Oliver in Birmingham this is an Awful agents, please do not use. They lie about everything and the service is dreadful! please stay ... Read Full Review
Comments on Agent Fees
bad agency
Comments (1)Was this helpful?:
By : Matthew Stewart
17 Nov 2016I am sorry that you are not happy with the service that you have received. Please elaborate about exactly what you are unhappy with? We are a very professional agent and do not lie, we have been...
Those people love money so ...
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1 Star Review
By : 'Steven'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B5
3 Nov 2015
People found this helpful5
Those people love money so much that they can eat you alive for a penny charging sky high prices for everything compared to other agencies they will smile at you while you are paying and always rude especially Nicola * Oliver you will not be able to get all of your deposit back not even half and ... Read Full Review
What agent could do to change your mind?
Nothing
Comments (1)Was this helpful?:
By : Nicola Oliver
3 Nov 2015Dear Steven, We use an independent inventory clerk to carry out check in and check out procedures and only charge for genuine damages and NEVER wear and tear items. All properties have utility bills...
I could never call them when ...
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2 Star Review
By : 'Tram'
Branch : Birmingham, 6 The Minories
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : B5
3 Oct 2015
People found this helpful3
I could never call them when I needed to. It seemed like their office is always empty. It always went straight to voicemail. They said to leave voicemail and they would get back but they never did. The last thing they did that damaged me so much is the fact that when the new tenant (after me) came ... Read Full Review
What agent could do to change your mind?
high but worth it.
Comments on Agent Fees
high but worth it.
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
