Dear T Roberts Thank you for your comment. I have been unable to identify you from the details you have provided and even if I had, we will never discuss our clients' affairs on public forum such as this. Anyone can claim to be a client and responding with specifics would be very inappropriate. If you are a genuine client, you will know that we ask for feedback on every letter and email we send out. It is very easy to get in touch - just visit reades.uk/feedback and hit the button marked tell Jonathan". I will review your concerns and will always respond within two working days. I hope to hear from you soon. Kind regards, Jonathan Reade - Managing Director

Dear Nichola Having now reviewed your claims, I am satisfied Reades acted appropriately during your tenancy and in dealing with the refund of your deposit after your tenancy finished. I am aware that you left your review after being informed that the landlord was looking to make a deduction from your deposit and that prior to this you had expressed no concerns with the service you had received from Reades. As for communications, I can see from our logs that we had great difficulty contacting you during your tenancy, whether that was to arrange an inspection or recover the rent you had failed to pay on time. With regards to arranging inspections, you actually requested to receive notifications via email and confirmed this was the best way to communicate with you. As for feeling you had no choice but to write a public review of your experience, this is simply not true and you were informed of your options at the time: 1. At the bottom of every email sent by Reades (you had lots of these) there is a link to https://www.reades.uk/feedback where you will find a button marked tell Jonathan". The completed form is emailed directly to me and I will always do my best to quickly resolve any issues. 2. If you remain unsatisfied with my response, we offer a formal in-house complaints process and you could have written to The Operations Manager, Reades Ltd, Reades House, 3-5 The Highway, Hawarden, Flintshire CH5 3DG. 3. If you remain unsatisfied with the outcome of our in-house complaints process, you could have progressed your complaint to The Property Ombudsman Scheme for Lettings (https://www.tpos.co.uk/ - there's a link to this on every email we send too). You chose not to make use of any of the above. Considering the evidence, I can only conclude that you posted your public review in an attempt to either coerce Reades into returning your full deposit, or get back at Reades for deducting monies for the damage you had caused, as instructed by the landlord. Your abuse of the public review system is disappointing. Reades has a duty towards its landlord and tenant clients and will not succumb to extortion, even if that means having negative reviews posted about the company online. Sincerely Jonathan Reade – Managing Director