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Haywards Heath, RH16
2.2/5, 13 Reviews
31% Recommended
100% letting valuation accuracy
86% letting fee satisfaction
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"Underwhelmed completely by..."
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2 Star Review
By : 'Disgruntled'
Services :
Would you recommend ? : No
24 Sept 2012
People found this helpful5
Underwhelmed completely by this agent. My husband and I went to view a property today with them, we were the first of the appointments scheduled for this particular property for the day. Left the property after viewing (another person arrived to view it) and decided we wanted to take it. Phoned the office to tell them we'd like to pay the deposit, the lady on the other end of the phone asked us if we had let the lady who'd shown us the property know. We replied that we hadn't as she told us to call the office, which we were now doing. The lady then told us she would call us back as she was busy with clients. My husband reiterated to her that we would like to take the property and as there was someone else looking at it, we wanted to make sure that we got the property. All seemed fine, she confirmed she would call us back and take the deposit. An hour or so later, we received a call from them to say that the other people wanted the property so they gave our information to the landlord for the both of us (all they knew about us was that we were ready to move in three weeks as we've sold our property and we are employed) and the landlord decided to go with the other couple. Even though we were assured that we were the first and the property was ours on our initial call. When I enquired as to why this was, I was informed that it was because if they have a block of viewings on the property and they would all like it then they will let the landlord decide as it is the only fair way to do it. Even though the lady at Stuart and Partners had told us that we were the first to phone in and she'd call back to take our deposit. I replied that I didn't understand why the landlord had been given both our details when we had clearly stated and were told that we would take the property? To which they said the other viewing was booked in before us so they had priority? I asked if that was the case then why weren't we informed of that on the initial call to book the viewing, or when we were discussing the actual terms and conditions and fees with the person who showed us round? I also pointed out to them that if they are carrying out a block of viewings on a property and all interested viewee's details are passed onto the landlord to choose, then why did we - when going to view another property with Stuart and Partners, literally in the car on the way there (we live 25 minutes away) receive a call to say the property has gone as someone has just paid a deposit? This was a very similar situation, whereby there was a block of viewings. Surely we should have been allowed to view the property if that is what she was stating and our details been passed onto the landlord for them to choose? Something screams to me that this company is completely unprofessional, one rule for one, one rule for another. Very, very disappointed with them.
What agent could do to change your mind?
Perhaps explained their viewing criteria upon making the booking with them, before wasting our time. Telling us when we viewed the property that there were others viewing it and that all our details would be passed onto the landlord to decide.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 86.00% | £715 | £1,200 |
Address
Stuart & Partners
2-3 Palmerston House, Sydney Road, Haywards Heath, West Sussex
RH16 1DR
01444 414931
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Stuart & Partners Branches (View All 2)
The worst experience I have ...
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1 Star Review
By : 'c'
Services : Letting( As a Tenant )
Rent PCM : £715
Would you recommend ? : No
Postcode : RH16
21 Jul 2023
People found this helpful1
The worst experience I have ever had with any organisation, extremely rude staff who are abusive to tenants when they have issues. They do not carry out proper repairs leaving people without heat or hot water in the middle of winter I experienced this two winters in a row with them. When you... Read Full Review
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I moved over to Stuart and ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RH19
18 Mar 2021
People found this helpful0
I moved over to Stuart and Partners based on local recommendation from a colleague in the industry and have been very pleased with the level of service, particularly in light of the current challenging work... Read Full Review
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Greedy and unrealistic at the ...
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1 Star Review
By : 'Tomas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH16
20 Dec 2018
People found this helpful6
After 5 years of renting with them, and always paying on time and never causing any damage to the property , I am faced with completely different agency when I want my deposit back. After Paying for 16 hours of cleaning, getting window cleaners to clean inside and out plus the balcony they are... Read Full Review
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Rental Wickham Hill and ...
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5 Star Review
By : 'JUstin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN7
27 Nov 2018
People found this helpful0
I have used the services of Stuart and Partners for 2 properties for over 18 years. At all times their levels of service and help has always been first class. My dealings with Emma have been professional and always mutually balanced on issues regarding tenancy issues. If I need the services of a... Read Full Review
Comments on Agent Fees
Market rates
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Good ...
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5 Star Review
By : 'Marcin'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : RH17
22 Jun 2018
People found this helpful1
We have just move our after 1.5 years of living in Sussex and renting from Stuart & Partners. We had a very good experience before and during our tenancy. The agents responded quickly to any issues we raised. We haven't had any bigger issues with getting our deposit back as we kept our... Read Full Review
Comments on Agent Fees
Good
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Terrible experience left with ...
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1 Star Review
By : 'Ted'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RH17
25 Jul 2017
People found this helpful5
Terrible experience left with no heating for over 11 days in total young kids in the house electric kept blowing live wires hanging out of the wall and the boiler was condemned In 12 years of renting I've never experienced nothing as bad as this terrible and kept all my deposit charging absaloute... Read Full Review
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Horrible ! The heater in one ...
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1 Star Review
By : 'ladybag'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RH16
3 Mar 2016
People found this helpful3
Horrible ! The heater in one of the rooms wasnt working since I moved in and when i asked for it to be fixed - it was winter - it took them till now to finally bring the extra heater. They did not fix other one. They were coming in to the house when we werent there even when I said i do not wish... Read Full Review
Comments on Agent Fees
BAD
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From the moment we saw the ...
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1 Star Review
By : 'Mike'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : RH16
17 Sept 2014
People found this helpful4
From the moment we saw the inventory when moving in seeing photos such as pencil marks, we knew we'd have a challenge getting our full deposit back! We were at the property in question for 18 months and for over a year of that the extractor fan didn't work. Terrible at caring for their tenants, as... Read Full Review
What agent could do to change your mind?
More effort made. Telling us to give them a receipt of the cleaning which apparently would have made a difference but they never did. Even though we had a professional cleaner do it, charging us over the odds to clean a hob/oven and to clean some dust (apparently).
Comments on Agent Fees
Admin fee overpriced and should never cost that much!
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The agent demanded a £150 ...
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1 Star Review
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW4
15 May 2013
People found this helpful5
The agent demanded a £150 admin fee to contact my bank and employer. When i questioned this fee (the bank charge £8.50) I received no response. When I chased the mails were simply forwarded to the landlord. The agent then did nothing to ensure my application went through before the landlord lost... Read Full Review
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All very lovely and pleasant ...
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1 Star Review
By : 'Lexicon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : -
12 Jan 2013
People found this helpful5
All very lovely and pleasant through obtaining our property and all the while we were paying them money- when we terminated our tenancy. got nasty about the deposit. Basically they use JK inventories who are clearly incompetent. We went to their office to discuss 'deposit deductions' including... Read Full Review
What agent could do to change your mind?
Not attempted to keep more of my deposit than is due by essentially lying, accepting that their inventory clerk does a bad job. Behaved professionally when dealing with this matter rather than not even bothering to investigate themselves leaving me to do this to avoid unfair charges.
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Underwhelmed completely by ...
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2 Star Review
By : 'Disgruntled'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
24 Sept 2012
People found this helpful5
Underwhelmed completely by this agent. My husband and I went to view a property today with them, we were the first of the appointments scheduled for this particular property for the day. Left the property after viewing (another person arrived to view it) and decided we wanted to take it. Phoned ... Read Full Review
What agent could do to change your mind?
Perhaps explained their viewing criteria upon making the booking with them, before wasting our time. Telling us when we viewed the property that there were others viewing it and that all our details would be passed onto the landlord to decide.
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I have contacted Stuart and ...
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1 Star Review
By : 'WorkingProfessional'
Services : Letting( As a Tenant )
Would you recommend ? : No
20 Jun 2012
People found this helpful3
I have contacted Stuart and Partners numerous times regarding properties to let and for sale. One particular property we were interested in was put on the market, then taken off, (which was out of their control) then put back on but without taking viewings or offers, then put back on in full.... Read Full Review
What agent could do to change your mind?
A simple courtesy call to keep us in the loop of what was happening would have prevented such frustration and disappointment with Stuart and Partners. Obviously if a property sells, it sells, that is their job. However, the other people looking at the same property are also entitle to some courtesy and for Stuart and Partners they need to address a serious customer service issue and provide their staff with sufficient training so they know how to communicate with clients.
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They are a really good agent. ...
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4 Star Review
By : 'Sara'
Services : Letting( As a Owner )
Would you recommend ? : Yes
31 Jan 2012
People found this helpful1
They are a really good agent. They find tenants quickly, their admin is quick and they always call you back. They remind you when your gas safety is needed and if there is anything you need to be doing to fulfill your obligations. My only problem with them is their rental payment takes ages. It can ... Read Full Review
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