Words cannot express how utterly disgusted and disappointed myself and my husband are with SHH in East Kilbride. We signed for the keys to our new property on Sat 19th Jan 2019, and went to visit our new home the very same day to take measurements for furniture etc. Upon investigation, we discovered that the Gas and Electricity was not done through billing the property, but that there were top up meters. When I initially viewed the flat, I was told by Matthew- the estate agent that showed me and my Grandfather round, that the Gas and electric were paid in the way of bills. When my husband and I inspected both the meters to see how much money was on them, and whether there was any debt (so we could raise thus), we then discovered that the Gas meter was not working. I phoned the electric company that was on the Gas top up card, only to be told that they did not supply the property. I then spoke the landlord directly to ask him, and he was gobsmacked that it wasn't the supplier that was on the top up card, as no one had authorized a change in supplier. He then found out after numerous phone calls to energy suppliers that the account was with Spark Energy, but that he couldn't discuss the account as he was not the named account holder!!! (FYI - my landlord has been great, and has tried to do as much as he can to resolve the situation) It transpires that SHH had changed the supplier to Spark Energy (They must be getting some sort of reward for referring properties to them!) without authorisation from the Landlord. I phoned SHH to get them to sort this out. The next day, I was phoned by Gillian at SHH and told that she had set up an account with Scottish Power in my name, (which I had NOT given my consent for her to do, so SHH have breached GDPR by using my details) so that I could sort out an engineer to come out to fix the Gas meter... So I tried to call Scottish Power who couldn't send an engineer out as Spark Energy still have the account and they don't take over until 6th Feb, but Spark Energy say the opposite, and in any case won't speak to me as I'm not the account holder! I then call SHH again, and get a very abrupt Matthew on the phone - who incidently didn't apologize over misleading us in regards to the bills/meters in the first place, who then passes me to Gillian who then tells me that it's not their responsibility to sort this out!!! I escalated this to the manager, Natalia, who said it wasn't their responsibility to sort this out, that I would need to do so! I have contacted the energy ombudsmen who have now informed me that Spark Energy went bust in Nov!!!!!! SHH caused this whole problem, and have taken no responsibility whatsoever, and seem totally unfazed that I am a disabled pregnant woman with no heating supply to my property in minus temperatures, never mind the fact that I have spent the best part of the last 48hours on the phone to my landlord, SHH and two energy suppliers at my expense! Absolutely Shocking! Do not go with SHH, there are far better more helpful estate agents out there - anything would be better than this lot! We have now contacted our solicitor in regards to this.