I wish I had known of this website when I rented a property through Vickerys in April 2012 (can be proved despite length of time). We met Chris at the property for a viewing, he turned up bang on time, after us, wearing gym attire, this should have been a clue as to the level of professionalism but we overlooked it. We decided to take the property and asked him outright, 'what figure will we have to pay to move in here?' At that point we expected the full. list of fees, deposit, etc etc. Being that he was the agent for the property he should know to the penny, however we got ums and erms, it's about £300 to £400 for the referencing, month and a half deposit, looking at about £500 I imagine. At our previous property we had never been charged a check in so were unaware of the cost, Chris failed to add that to his list, he also failed to tell us that his quotes were pre vat prices !!! I work in finance and we deal with pre vat prices as we get the vat back, when dealing with a customer who isn't going to be claiming the vat back, you give the full amount...unless you think your fees are a rip off? The actual figure was £705 (and that was in 2012, lord knows what they are now?!) We paid the referencing etc, then got a bill for deposit, rent upfront and a check in. The check in was a shock to us, so I queried why we weren't told when asking, to which he basically replied ' look, do you want the property or not?' Given that removals were booked, everything else was paid, notice was served on our old property, services were arranged, we were hardly going to say no?? My Mum worked in a more upmarket agents in Windsor and they looked over all the emails etc from Vickerys and even got the law books out, we had to beg them not to call Vickerys and give them a piece of they minds about giving agents a bad name, they advised us legally that we had a case for the Ombudsman. We didn't proceed, purely because Chris had caused us so much stress at an already stressful time, that we just wanted it over, and for the sake of £195.83 +vat it wasn't worth the added stress. When we moved in they weren't much better, in the end I had a relationship with the landlord directly, she hated them as much as I did. While this was 7 years ago now, he caused us so much stress, and left such a lasting impression of agents that I am compelled to leave this review as I see I'm not alone. Thankfully we have never dealt with anyone else this shoddy again, and when looking at property, the moment the Vickery logo appears, it's a bit NO from us.

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