All I can suggest is avoid avoid avoid paying up front for their amazing deals on selling your house. How naive of me as a grown educated individual to fall for such a stunt....what was going through my mind??? From the moment Dowen took my very hard earned money up-front they have failed to entice anyone through the front door for a viewing...not one person! I have had viewings via Dowens (3 of them actually in over 4 months) but, not one of these people were sought out by Dowen, they all sought a viewing of my house under their own steam via RIghtmove. I know this because I asked them. The level of service at Dowen is so shockingly bad I don't have one good thing to say about them...not one good point...nada...nothing!. When I do phone them to see if anyone is still awake or even alive in the office, as they never get in touch with me for frequent weekly or 10 day updates as promised, I generally have to fight to get a word in edge-ways as there appears to be a shop-practice theme of talking-over anyone who phones them. All very unprofessional and frustrating. I never get any answers either of what they have done to earn their money...'how are they marketing and promoting my house', 'how many calls have they made about my house' et cetera et cetera....Oh, I was subject to a pitch from them trying to talk me into reducing the price of my house....I pointed out they took my money to sell my house to others and not sell me the idea of reducing the price of my house after only a few weeks. I guess I'm just supposed to be comforted and feel satisfied that I'll be going out on the email mailing list again this week.....'palmed that di*khead off again with the auld mailing-list line' they probably giggle to themselves as they hang up the phone. In all honesty though, I feel so robbed... and I feel so stupid for letting myself being robbed.....I paid up front and got stung, and I know I'm not the only one either. Shame on you Dowens estate agents! Shame on you for taking peoples hard earned money and doing nothing to earn your way in life. All I can say is... At least Dick Turpin wore a mask!