What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them. I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund. Also... Read Full Review

Emily was allocated to be my property co-ordinator in March. I'd not exactly been thrilled with a previous incumbant, so requests for quotes for work needing undertaken returning quickly was a surprise. Her excellent communication, responding promptly to my queries and keeping me updated to ... Read Full Review

We have been dealing with Sam at the Dereham branch he has gone above and beyond its a pleasure dealing with him Nothing is to much trouble makes us feel at ease And answers any questions we may have Thankyou so much and can't wait to be in our new... Read Full Review

Extremely poor & unprofessional approach from the management at this branch. I will never have any financial dealings with this company in the... Read Full Review

STAY AWAY WELL BRANDED LETTING AGENCY but EVEN BIGGER DISSAPOINTMENT. PROPERTY WE RENTED WAS ADVERTISED WITH GARAGE AND ALLOCATED SPACE. WHEN WE MOVED IN WE HAVE FOUND OUT THERE WAS NO ALLOCATED SPACE, GARAGE WAS WAY TO SMALL FOR OUR CAR. WE HAD TO PARK ON VISITOR... Read Full Review

Our advisor Daniella provided an excellent service. She was polite, delivered on all timeframes promised and responded promptly to all our queries, ensuring this part of the process went... Read Full Review

Hello, I am really happy and thankful with the help I have recieved from Sophie Currington. She kept me updated constantly on what is going on and was always nice to talk to. Really good work. Thank you... Read Full Review

As a landlord my experience of the lettings team at the Dereham branch, particularly Jessie and Sophie, has been very positive. I have always found them to be very personable, pro active, accommodating and quick to respond to emails or return... Read Full Review

William H Brown have been employed as letting agents for my property after the last year and we will be going forward into 2021 with new tenants and I am very happy to do so. The girls in the Dereham office have been prompt and attentive to any issues that have arisen and I have no hesitation in... Read Full Review

I can NOT recommend WH Brown DEREHAM. They would have taken 3 weeks to market my property after I paid £135 for a marketing pack so I cancelled and sold in 3 days with another local agency. The agency that WH Brown use for photography took 2 weeks for a photographer to phone then could... Read Full Review

The staff are knowledgeable and quick to help. Viki Smith and Jessie Side are honest and give good advice. They don’t leave me waiting when I ask for something and I trust them to deal with my rental... Read Full Review

Excellent service …. Having rented a property we had a few problems - heating not working, leak under the sink, a blocked drain. On each occasion John Mosley from Norwich LSC was really helpful and provided the appropriate tradesperson to resolve the problem. We appreciated his... Read Full Review

I would have been lost without the help of this agent. He went beyond his normal duties to investigate and solve all of the issues i had in relation to a tenant issue. I self manage my property, this was all free advise. He helped me to get an amicable agreement from a situation that was due to go... Read Full Review

John Mosley has been the most professional, efficient and knowledgable member of W.H.Browns to have managed the rental of our property during the last 6 years. We have recently terminated the contract with our tenants so I had lots of questions about the process for this. John answered my emails... Read Full Review

John handled the end of my tenancy and return of my deposit. At every stage, he was a real pleasure to deal with and obviously very capable at his job. I wish there were more like him in the lettings business. I'd have no qualms recommending John to other customers. He's a... Read Full Review

I have dealt with Viki for the first time this year as unfortunately there was a matter to be dealt at my property regarding a broken fence with the neighbouring house which is also let. It meant to have to liaise with another letting agency on the matter. Viki carried out the task with the desired ... Read Full Review

My experience of this agent (W H Brown) about 18 months ago was consistently marred by poor communication and the sense that it was a rudderless ship. Since then, and coinciding(?) with Viki Smith taking over the care of one of my properties, the business relationship has completely turned around. ... Read Full Review

i contacted john as i needed to be provided with details of the end of a previous tenancy i had with wh browns. anglia water were chasing me for a large bill covering a period after my tenancy had ended. as it was over a year since the end of the tenancy, i no longer had details. john was extremely ... Read Full Review

I found after buying my property after renting that I was owed £40 as overpayment of deposit. John after initially informing me of this worked very hard to ensure that I finally got my payment, there were some hurdles due to the refund requirements, but John was very helpful and very quick to... Read Full Review

Stephanie was more than helpful with my queries in regards to my deposit and changing accounts. She replied to my emails the same day and replied to all questions I had in a very reassuring and helpful manner. Her quick response and attention has been me feel more comfortable after some issues... Read Full Review