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Llanelli, SA1
1.7/5, 18 Reviews
17% Recommended
0% letting valuation accuracy
25% letting fee satisfaction
No Description Found
"Seriously avoid this letting..."
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1 Star Review
By : 'Laura'
Services :
Would you recommend ? : No
3 Sept 2012
People found this helpful3
Seriously avoid this letting agency like the plague. I initially applied for a property with two of my friends, and Student Digz took our application fees from us, and signed a contract. We were told we had four weeks to pay our deposit, and that the property was ours. They then called five days later and told us that they had signed the property over to another set of students as they had been able to pay their deposit earlier. As we had already signed a contract, they were clearly in breech of contract law. We went to the office and asked them for our money back. Both of the women working there were rude, standoffish, and took some convincing to return our deposit. We let them know that we would be reviewing them, and told them we would speak to a relevant complaints body once we found one. Their response was to tell us that they would pursue a libel case against us if we did. We provided them with our bank details so that they could return our money. We decided against leaving a bad review, but I have since changed my mind after finding that Student Digz set up a standing order from my account to the tune of £285 per month. The first I knew of this was when I tried to withdraw money, was refused cash, checked my online banking, and then saw that a standing order for the property we wanted to rent had been taken. I did not agree to a standing order at any point with Student Digz. I have never used a standing order before in my life, and I have not completed a form for Student Digz either in my local branch, or online. As Student Digz left us without a property, threatened to sue us for libel, and fraudulently took money from my account, I would seriously advise against using them. Stick to the lettings office at your university's residential services, or use an agent with a good reputation.
What agent could do to change your mind?
Absolutely nothing.
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By : Digz12
13 Sept 2012Whilst we are very sorry that you didn`t get the property you wanted, you have forgotten to mention quite a few valid points: 1) This property was a "Let Only" property which meant the Landlord had the final say on who he wanted to rent the property to, not us. Unfortunately, for BOTH OF US he chose a group he found himself, so neither of us got to rent the house. 2) We didn`t give the property to another group who were able to pay their Bonds quicker.....Having informed the Landlord that we had a group (you) who had signed for the property but not paid their bonds yet, he decided to allocate it to another group he had found himself to save on the our fees (we didn`t get a penny from anyone in this whole scenario, having done all the work). You (the group) were informed immediately and we explained that we had no control over the situation. We offered to find you alternative accommodation only to receive a barrage of abuse and the threat that you were going to try and wreck our reputation for not getting you the house you wanted. The fact it was explained to you that it was the Landlord who pulled the rug from under our feet didn`t seem to make any difference. We acted in good faith and informed you as soon as we knew his decision. 3) Your Registration Fee was refunded IN FULL within days, we can prove it !! Therefore, to date we have neither received further payments (as you allege) or kept (as you allege) a single penny of your money. 4) A letter was sent to the Landlord in question explaining the consequences to our business and we dis-instructed all his properties with immediate effect so that he couldn`t do this to us again (we have a copy of the letter on file). We had informed him that the property was taken the day you signed the agreement, the fact he changed his mind 5 days later upset us also. 5) You mention a "breach of contract" but the contract start date wasn`t until 01st of July 2012, so the "contract" (or tenancy) hadn`t started at that point. I`m sure if your circumstances had changed prior to 01st July and you needed to withdraw from the tenancy, you would have brought this fact to our attention and used it in your favor. Therefore, even though what happened wasn`t a good thing, there was not a breach of contract at that point. 6) You mention that you had problems getting your Deposit back but you also have stated that you hadn`t paid your Deposit yet, which is the truth and the reason the Landlord gave for deciding to go with his own group. 7) As for the Standing Order, I can categorically state that we have not received a penny from you. Please check your Bank Statement again and let us know which account the money went into, as it`s not ours. The paperwork was released to the Landlord straight after the contract signing session and if he has sent your standing order off, you need to let us know and we`ll certainly be contacting him to find out why ? If you can provide us with the details of the account the money went into, we can trace it and sort it out for you (make sure you use a secure form of communication if you do decide to send the information). In the meantime all you have to do is cancel the Standing Order with your bank. 8) Further to the point above (in your post you state you have never filled in a Standing Order Form !!).......I have pulled your file and checked the forms. You DID fill in and sign a Standing Order direct to the Landlord. I have a signed copy on file if you would like to pop into the office and see it ? If you had come to us sooner we would have been able to contact the Landlord and sort it out for you instead of finding out via this post. We can`t help you or rectify a problem, we know nothing about ! 9) We have been renting accommodation to Students for over 12 years. In that time we have housed over 16,000 happy Students. For some reason you don`t get the 95% of happy people on these ratings sites and any efforts to encourage the happy people to leave positive comments is frowned upon as being bribery. It`s a no win situation for the Letting/Estate Agents. We are not perfect by any means but you have written some pretty damning lies about us which amounts to cyber bullying and is legally wrong. We are more than happy to receive constructive criticism or complaints as we are then able to rectify the issue but we will not accept the accusations and lies you have posted on this site. 10) We will be seeking legal advice as we have evidence on file that blatantly contradicts the accusations cpntained in your post.
By : Higgledy Piggledy
27 Dec 2012I'm not involved with the agent or group but thought it helpful to point out that once a contract is signed, both parties are legally obliged to abide by it - regardless of when the tenancy starts. Putting a review of a company online is not cyber bullying. Standing orders are an instruction to the bank from the account holder, so money can only be sent. It was not taken. Standing order forms must be signed by the account holder for the bank to be able to set it up. Your bank can help you retrieve any funds that were sent.
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Latest Reviews
Swanseastudent2014
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 25.00% | £260 | £260 |
Address
StudentDigz
46 Mansel Street, Llanelli, Swansea County
SA1 5SW
01792 600 227, 01792 600 228
Services offered
- Sales
- Lettings
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- Mortgage Advice
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Where do we start..here is a ...
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1 Star Review
By : 'AFEF'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA1
28 Oct 2016
People found this helpful6
Where do we start..here is a good advice: do not use StudentDigz: 1. The keys where not ready when we arrived, although we had sent them 4 emails telling them that we were coming (with no reply) 2. When we came to our flat, nothing was ready. We had no beds, no desks, no chairs, almost no light... Read Full Review
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I never write reviews, but oh ...
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1 Star Review
By : 'Freddie95'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA1
15 Jan 2016
People found this helpful4
I never write reviews, but oh my god!!! Student digz should not even be called a letting agency! Its a joke! First, they sign us onto a property that has already been signed off to someone else and FORGET to tell us. They then tell us about it in May when all the other properties have already... Read Full Review
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I was told by student digz ...
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1 Star Review
By : 'Megan'
Services : Letting( As a Tenant )
Rent PCM : £260
Would you recommend ? : No
Postcode : SA1
28 Sept 2015
People found this helpful2
I was told by student digz our house would be "like a new property" when we move in in September" when I first looked around. After moving in a week ago into my student house I have had to complain to student digz about numerous issues such as damp, broken toilet seats, missing... Read Full Review
What agent could do to change your mind?
1. Had our property ready (ie cleaned, broken furniture replaced, walls repainted etc) to move in on the 1st September when our tenancy started. 2. When I moved in they should have listened to my problems, treated me with more respect and sorted them out as soon as possible. Especially things like the broken fire alarm and leak which is serious. 3. When they failed to sort the property out they should have not charged us full rent as the living standards are below poor.
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Joke of a company. Problems ...
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1 Star Review
By : 'Edge2001'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA2
2 Sept 2015
People found this helpful5
Joke of a company. Problems started before we even moved in when they managed to loose the documents that said that we had paid in full our deposits and so instead we were being told we still owed this money. When we explained to them that this money had been paid they said they would look into it... Read Full Review
Comments (0)Was this helpful?:
Avoid this ...
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1 Star Review
By : 'Swanseastudent2014'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA14
13 Jan 2014
People found this helpful5
Avoid this "company". They are nothing more than un-professional morons. But don't just take my word for it.. They are BLACKLISTED by the Swansea university accommodation services, they are not allowed to advertise on campus, don't even use them as a last resort they are... Read Full Review
What agent could do to change your mind?
Not lied Actually done the repair work
Comments (0)Was this helpful?:
Seriously avoid this letting ...
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1 Star Review
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : No
3 Sept 2012
People found this helpful3
Seriously avoid this letting agency like the plague. I initially applied for a property with two of my friends, and Student Digz took our application fees from us, and signed a contract. We were told we had four weeks to pay our deposit, and that the property was ours. They then called five days ... Read Full Review
What agent could do to change your mind?
Absolutely nothing.
Comments (2)Was this helpful?:
By : Digz12
13 Sept 2012Whilst we are very sorry that you didn`t get the property you wanted, you have forgotten to mention quite a few valid points: 1) This property was a "Let Only" property which meant the...
Hey, i currently live in a ...
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5 Star Review
By : 'JimmyBiz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
15 Sept 2011
People found this helpful2
Hey, i currently live in a preoperty managed by student digz and the moment it was left by th last occupent (in a complete state) they advised is that there is some work to be done on the property and they would get this done asap as our tennancy at our old house had ran out, we moved into our new... Read Full Review
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I have never been so ...
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1 Star Review
By : 'AvoidStudentDigz'
Services : Letting( As a Tenant )
Would you recommend ? : No
3 Sept 2011
People found this helpful4
I have never been so compelled to write a negative review. Before I begin I'd like to warn..... DO NOT USE THIS AGENCY. The most appalling service I have ever had the misfortune to encounter. During my third year of university I incorrectly made the decision to move into a property offered... Read Full Review
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Absolutely terrible letting ...
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1 Star Review
By : 'BHearnden'
Services : Letting( As a Tenant )
Would you recommend ? : No
9 Aug 2011
People found this helpful4
Absolutely terrible letting agent, moved into my house on Rhondda Street to find the house hadn't even had it's refurbishments completed, the house wasn't HMO registered, the maintenance guys who were equally as incompetent never actually did maintenance, I actually spent 3 months on the floor in... Read Full Review
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Student Digz are insincere ...
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1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : No
3 Aug 2011
People found this helpful3
Student Digz are insincere criminals when it comes to taking your money. When someone pays extra for tenancy via a letting agency such as Student Digz, one would expect to get more in return. Primarily, a form of external mediation between the tenant and the landlord. This simply isn't the... Read Full Review
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Absolutely awful! Landlord ...
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1 Star Review
By : 'GoodRespectableTennant'
Services : Letting( As a Tenant )
Would you recommend ? : No
23 Mar 2011
People found this helpful5
Absolutely awful! Landlord seems to have disappeared off the face of the earth. House is falling apart and rotting away day by day. Damp is crawling over the walls. Ceiling is falling in. And front door window has been smashed. Response from Student Digz: 'Oh, well, we can't get hold of the... Read Full Review
Comments (0)Was this helpful?:
We were due to view 3 ...
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1 Star Review
By : 'bluebanana100'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
4 Feb 2011
People found this helpful2
We were due to view 3 properties, when the Student Digz staff turned up to show us the property, one had already been let, which we were not informed about and she only had a key for one of the remaining. We were only allowed to view 3 in one trip, and ended up only viewing one, which felt like a... Read Full Review
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My daughter is a tennant. ...
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2 Star Review
By : 'concerned'
Services : Letting( As a Tenant )
Would you recommend ? : No
8 Nov 2010
People found this helpful1
My daughter is a tennant. Before repairs were carried out my partner and I had to travel from Hampshire to Swansea to visit studentdigz. My daughter is still sleeping on a mattress on the floor beacause her bed is broken. This is causing us much... Read Full Review
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As an ex member of staff, I ...
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5 Star Review
By : '2020'
Services : Letting( As a Owner )
Would you recommend ? : Yes
28 Oct 2010
People found this helpful1
As an ex member of staff, I consider myself a good candidate to provide a review. Before you post replies saying that I am biased, I would advise that I have had no contact since leaving their employment and so have no reason to compromise my integrity. I worked for studentDigz during 2004/05... Read Full Review
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They don't accept credit ...
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1 Star Review
By : 'whocares'
Services : Letting( As a Tenant )
Would you recommend ? : No
6 Oct 2010
People found this helpful1
They don't accept credit cards. They don't give change back. They don't give out emergency numbers. Maintence closes at 5pm. In my country this wouldn't... Read Full Review
Comments (0)Was this helpful?:
I have to say that I have ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
2 Feb 2009
People found this helpful0
I have to say that I have found the staff at Studentdigz a pleasure to deal with. They work very hard to fill the properties for me year on year. My properties are maintained to a very high standard by the Studentdigz Maintenance Team which means that the rooms are snapped up each year (up to 6... Read Full Review
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Could not agree more with the ...
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1 Star Review
By : 'swanseagirl87'
Services : Letting( As a Tenant )
Would you recommend ? : No
27 Aug 2008
People found this helpful2
Could not agree more with the previous review. I am in the same position, been waiting for two months for my deposit back. When we moved in the house had not been cleaned at all, my room had bad damp and leaks. Studentdigz were reluctant to help in anyway. I would not recommend this company to... Read Full Review
Comments (2)Was this helpful?:
By : Mark
18 Sept 2008We let over 240 student houses in the Swansea area and unfortunately it is only the negative comments that are put onto sites such as this. MOSTLY FROM OUR COMPETITORS !!!!!!! (95% of our tenants...
Student Digz are quick to ...
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1 Star Review
By : 'L.'
Services : Letting( As a Tenant )
Would you recommend ? : No
13 Aug 2008
People found this helpful3
Student Digz are quick to take your money, but slow to return in. Been waiting 2 months for my deposit and have been accused of leaving the house without cleaning it which is untrue, it was in fact cleaner when we left. Would warn anybody against going with this letting agency. The rooms were full... Read Full Review
Comments (4)Was this helpful?:
By : Mark
18 Sept 2008We would never allow someone in a Fully Managed house to be locked out. We give out 24hr Emergency numbers for such occasions and as for the damp issue please read the previous comments regarding the ...
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