Excellent salespeople at first visit and during the valuation of my property, but their service went downhill very quickly afterwards. Some of my highlights include: * Being told by sales rep (valuer) that to get the full valuation price my asking price should be the same as the valuation, then every member of staff afterwards tells me it should have been on 5k higher and that if I'd told them they would have recommended this! * Promised there were numbers in the double figures of potential investors interested in my property as well as private individuals, easily 20 to 30 people just on the books to contact (I was told) but when I asked the junior staff member who was doing the ring round she'd called 6 people in the first week. * Viewers not turning up (3 occasions) because they didn't have their appointments confirmed by M&H, I ring estate agent who calls customer, estate agent tells me the customer forgot but is on their way, customer tells me the appt was never confirmed and one showed me her texts and call history to confirm it! Blatant lies from M&H. * Told potential buyers (2 that I know of) that they were sure I'd listen to offers 2.5k to 5k under the asking price, when I've specified from the outset I won't accept less than the asking price and specifically asked them to tell anyone interested this was non-negotiable. In fairness they used to have a good rep and it may be that being brought into the Sequence group has prompted the drop in standards of service, I'm not sure when that happened though. Please steer clear if you can, I'm going to try alternative local agents to get a sale.