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Waterman House Estates
2/5, 8 Reviews
25% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
86% sales fee satisfaction
86% letting fee satisfaction
No Description Found
"Avoid if you want to sell..."
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1 Star Review
Elli
By : 'Lolly'
Services : Sales( I bought a property using them)
Would you recommend ? : No
Postcode : DA12
29 Sept 2018
People found this helpful2
Avoid this agency if you really want to sell your house!. Myself and my husband offered full asking price for a house with Waterman House which was accepted. From the start it was IMPOSSIBLE to get in touch with Ellie who was managing this sale process on the phone, often she never returned our calls at all. We were really keen to buy this property but after nearly 3 months of waiting for the seller to find a property and our calls and emails being ignored feeling completely left in the dark we starting looking around and found somewhere else instantly, under budget twice the size and in a nicer area and the new estate agent was brilliant. We were so close to waiting another 3 months for the seller but as the estate agent was impossible to deal with (our solicitor mirrored this feedback) we decided enough stress and to move on. 6 months later the seller of the house we nearly brought with Waterman House reduced their asking price but still had no offers so has moved to a new estate agent and still not sold. Moral of the story, if you are an estate agent and you have a great cash buyer, willing to wait for your seller to find somewhere offering full asking price in a difficult treat the buyer with some basic respect and return some of their emails and calls rather than just completely ignoring them. Sounds crazy that this actually happened and I have noticed online similar feedback online mirrors our experience with Ellie at Waterman House
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 86% | £300,000 | £375,000 |
| Lettings | 100% | 86% | £1,100 | £1,250 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 0 | 2 | 1 | 0 | 0 | 3 | 0 | 1 |
Address
Waterman House Estates
Waterman House, 1 Lord Street, Gravesend, Kent
DA12 1AW
01474 330840
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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Deposit ...
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1 Star Review
By : 'Imre'
Branch : Gravesend, Waterman House, 1 Lord Street
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : DA11
8 Apr 2021
People found this helpful0
After a flatmate moved out I asked them if I can search for an other one. They said its okay so I asked my friends on Facebook. After 2 weeks they told me I need to move out because I asked on Facebook. They done a false inventory check and removed £900 of my ... Read Full Review
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Worst estate agents ...
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1 Star Review
By : 'Tasha'
Branch : Gravesend, Waterman House, 1 Lord Street
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : DA9
3 Dec 2020
People found this helpful0
Worst estate agents I’ve ever dealt with! Still after six months we haven’t received an inventory report! You’re lucky if they even answer the phone to you. Our oven broke, after ringing all afternoon their response was to email them. Still haven’t had a ... Read Full Review
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They ...
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1 Star Review
By : 'O'
Branch : Gravesend, Waterman House, 1 Lord Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : DA9
12 Oct 2020
People found this helpful0
Estate agent that lies. They already accepted another offer for house. But keep lying to me that sellers haven’t made a decision. How hard is it to say the truth? If they have accepted another offer, how do you know I don’t want to make a counter offer. Just logic. They ... Read Full Review
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Could not have had better ...
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5 Star Review
By : 'Jacqui'
Branch : Gravesend, Waterman House, 1 Lord Street
Services : Sales (As a Vendor)
Sold price : £375000
Would you recommend ? : Yes
Postcode : DA12
8 Mar 2020
People found this helpful0
Could not have had better service, took good quality pictures and advertised our property to the highest standard. Kept us informed and did their research into prospective buyers. Only went for the £799 payment but the service was better than any other estate agents. ... Read Full Review
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Avoid if you want to sell ...
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1 Star Review
By : 'Lolly'
Branch : Gravesend, Waterman House, 1 Lord Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : DA12
29 Sept 2018
People found this helpful2
Avoid this agency if you really want to sell your house!. Myself and my husband offered full asking price for a house with Waterman House which was accepted. From the start it was IMPOSSIBLE to get in touch with Ellie who was managing this sale process on the phone, often she never returned our ... Read Full Review
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All of the members of the ...
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5 Star Review
By : 'Mrs'
Branch : Gravesend, Waterman House, 1 Lord Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DA12
9 Oct 2017
People found this helpful0
All of the members of the team at Waterman House in Gravesend were professional individuals and extremely helpful when instructed to find a tenant. Would definitely use ... Read Full Review
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Bought a house and seller ...
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1 Star Review
By : 'Amy'
Branch : Gravesend, Waterman House, 1 Lord Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : DA12
4 Mar 2017
People found this helpful4
Bought a house and seller refused to leave. He has taken the £400k on completion and is now living in a house we are paying for. We have taken him to court which has costed us thousands. Worst estate agent in the world for selling us something and not even ensuring that we receive the house. ... Read Full Review
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Lack of informations. Poor ...
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1 Star Review
By : 'Extremely'
Branch : Gravesend, Waterman House, 1 Lord Street
Services : Sales (As a Buyer)
Sold price : £190
Would you recommend ? : No
Postcode : DA12
15 Mar 2016
People found this helpful3
Lack of informations. Poor service. They had to be chased up for absolutely everything. Slooooow like a snail.... Comparing to other agencies Watermans don't know what they are doing. They mislead us. Not honest with buyer. Very bad experience and would not recommend their services to anyone. They ... Read Full Review
What agent could do to change your mind?
For all in house services they charge 50 pounds extra and still are overpriced so we went with our broker recommendations.
Comments on Agent Fees
For all in house services they charge 50 pounds extra and still are overpriced so we went with our broker recommendations.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
