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Jesmond, Newcastle Upon Tyne NE2

3.4/5, 5 Reviews
50% Recommended

100% sales valuation accuracy

0% letting valuation accuracy

100% sales fee satisfaction

0% letting fee satisfaction

Contact Us
Rook Matthews Sayer has 16 branches across the region and sells more homes than any other estate agent in the North East. Great news if you’re thinking of selling your home! Whether you’re looking to sell, buy, rent or let a property we can get you moving. We have a great selection of properties
for you to buy and rent. From country retreats to cool city dwellings there’s something for everyone. We also have an expert commercial team who sell and let commercial properties, land and commercial businesses for sale. We offer the full package of property related services from Mortgages to Surveys, Conveyancing to Property Management and Auction to Energy performance certification, all under one roof to help make your move a whole lot easier. Our expert team work closely with you supporting you on your journey. We’ll support you through the process and have you settled in with your feet up in no time. Let the Region’s Leading estate agent help you find your perfect home. Winners of Best Estate Agent Gold Awards for Sales and Lettings by the British Property Awards. Rook Matthews Sayer has over 25 years’ experience selling homes. That’s 25 years listening to what our sellers need and understanding what our clients are looking for. Over these years we have refined, tweaked, invested and perfected our sales service to provide you with the perfect recipe for success. Which is why year on year, we continue to sell more homes in the North east than any other estate agent*. Our excellent customer service has been recognised with ‘Best Estate Agent’ Awards from the British Property Awards for both our sales and lettings service. You can trust us to work with you in a professional manner and you can feel safe that your home sale is in trusted and capable hands. We adhere to all guidelines set out by our Industry’s leading trade bodies and are a member of the Royal Institution of Chartered Surveyors. (RICS). We’d love to show you what we can do for you. *Source: Independent research, Region specified is Newcastle to Northumberland.
"Fake..."

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1 Star Review
UserName

Cristy

By : 'Arthur'
Services :
Rent PCM : £475
Would you recommend ? : No
Postcode : NE2

23 Nov 2018
People found this helpful1

Their approach is the following: taking money for referencing, claiming that they failed to reference You, then hoping that the customer will not complaint. I had this issue with them - I have been living in the UK for 11 months and they responded that I apparently live here not long enough to perform a credit check. At the same time, there was no logged request for my data from them (you can check it with Equifax). I have filled a formal complaint based on the Property Ombudsman guidelines (https://www.tpos.co.uk/). In five days they have returned me the money. Their formal answer to my complain was very inconsistent and diverging from our email conversations. When You deal with agencies, do it via email or record the conversations. In case things go wrong, write a formal complaint - they will be most probably charged 500 pounds by the Ombudsman. For them it is easier to return You the money.


Attached Files

    Comments on Agent Fees

    the fees are huge, nonrefundable in case referencing goes wrong. Other agencies return money, if they cannot reference You.

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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Sales100.00%100%£0£0
    Lettings0%0%£475£1,105
    Areas covered
    • NE2
    • NE6
    Address

    Rook Matthews Sayer
    51 St Georges TerraceNewcastle Upon Tyne, Tyne and Wear
    NE2 2SX
    0191 281 6700

    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Advertise on
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    • ?Move With Us
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    Latest Properties

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    Rook Matthews Sayer Branches (View All 17)
    RMS ...

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    5 Star Review
    UserName

    UserName

    By : 'Andrew'
    Services : Sales( As a Vendor )
    Would you recommend ? : Yes
    Postcode : NE2

    28 Aug 2025
    People found this helpful0

    Marie and her team are totally professional.Marie especially supported me throughout this process giving me the advice and guidance I needed. I would have no hesitation about recommending them to... Read Full Review

    Comments (1)Was this helpful?:

    By : Marie Jacques

    29 Aug 2025

    Thank you Andrew, for the lovely review. It was my absolute pleasure dealing with you and helping you throughout the process. I hope that you will be very happy in your new home. Warmest...

    Very basic, low quality, no ...

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    1 Star Review

    By : 'Robin'
    Services : Letting( As a Tenant )
    Rent PCM : £1105
    Would you recommend ? : No
    Postcode : NE2

    28 Oct 2019
    People found this helpful0

    I am a student tenant of a flat that’s let out by this company. Unfortunately my flat mates and I were unable to attend a house viewing as we were situated in China for our year abroad, however, from the photos it looked like a suitable flat and so chose it. The original price stated... Read Full Review

    Comments (1)Was this helpful?:

    By : Marie Jacques

    28 Oct 2019

    Dear Robin, I am disappointed with the review that you have given us as agents, as we only acted as a tenant finder for this particular property. As you have stated within your comments, you did...

    Fake ...

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    1 Star Review
    UserName

    By : 'Arthur'
    Services : Letting( As a Prospective Landlord/Tenant )
    Rent PCM : £475
    Would you recommend ? : No
    Postcode : NE2

    23 Nov 2018
    People found this helpful1

    Their approach is the following: taking money for referencing, claiming that they failed to reference You, then hoping that the customer will not complaint. I had this issue with them - I have been living in the UK for 11 months and they responded that I apparently live here not long enough to... Read Full Review


    Comments on Agent Fees

    the fees are huge, nonrefundable in case referencing goes wrong. Other agencies return money, if they cannot reference You.

    Comments (0)Was this helpful?:
    I was the buyer but I would ...

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    5 Star Review
    UserName

    By : 'David'
    Services : Sales( As a Buyer )
    Would you recommend ? : Yes
    Postcode : NE2

    4 Apr 2016
    People found this helpful1

    I was the buyer but I would like to thank Marie and her team for the professional and courteous manner in which they acted. My particular thanks go to Marie for her considerable help and intervention in getting the transaction over the line to meet my... Read Full Review


    Comments on Agent Fees

    not relevant as was buyer

    Comments (0)Was this helpful?:
    Marie was very knowledgeable ...

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    5 Star Review
    UserName

    UserName

    By : 'Louise'
    Services : Sales( As a Vendor )
    Would you recommend ? : Yes
    Postcode : NE2

    4 Apr 2016
    People found this helpful1

    Marie was very knowledgeable and consultative, offering sincere advice throughout the process and challenges faced. My experience filled me with confidence making decisions aling the way. I note Kevin here too as he was responsive and able to take any queries where Marie was... Read Full Review


    What agent could do to change your mind?

    Fees were high but given the unique challenges faced along the process,were well earned!


    Comments on Agent Fees

    Fees were high but given the unique challenges faced along the process,were well earned!

    Comments (0)Was this helpful?:
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    No fees information available

    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

    Complaints Procedure

    Please contact the branch for details.

    Last updated at 3/25/2022, 4:07:48 AM by allAgents

    Awards won by Rook Matthews Sayer, Newcastle Upon Tyne NE2 2SX