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Jesmond, Newcastle Upon Tyne NE2
3/5, 4 Reviews
50% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
Rook Matthews Sayer has 16 branches across the region and sells more homes than any other estate agent in the North East. Great news if you’re thinking of selling your home!
Whether you’re looking to sell, buy, rent or let a property we can get you moving.
We have a great selection of properties
for you to buy and rent. From country retreats to cool city dwellings there’s something for everyone.
We also have an expert commercial team who sell and let commercial properties, land and commercial businesses for sale.
We offer the full package of property related services from Mortgages to Surveys, Conveyancing to Property Management and Auction to Energy performance certification, all under one roof to help make your move a whole lot easier.
Our expert team work closely with you supporting you on your journey. We’ll support you through the process and have you settled in with your feet up in no time.
Let the Region’s Leading estate agent help you find your perfect home.
Winners of Best Estate Agent Gold Awards for Sales and Lettings by the British Property Awards.
Rook Matthews Sayer has over 25 years’ experience selling homes. That’s 25 years listening to what our sellers need and understanding what our clients are looking for. Over these years we have refined, tweaked, invested and perfected our sales service to provide you with the perfect recipe for success. Which is why year on year, we continue to sell more homes in the North east than any other estate agent*.
Our excellent customer service has been recognised with ‘Best Estate Agent’ Awards from the British Property Awards for both our sales and lettings service.
You can trust us to work with you in a professional manner and you can feel safe that your home sale is in trusted and capable hands. We adhere to all guidelines set out by our Industry’s leading trade bodies and are a member of the Royal Institution of Chartered Surveyors.
(RICS).
We’d love to show you what we can do for you.
*Source: Independent research, Region specified is Newcastle to Northumberland.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £475 | £1,105 |
Areas covered
- NE2
- NE6
Address
Rook Matthews Sayer
51 St Georges Terrace, Newcastle Upon Tyne, Tyne and Wear
NE2 2SX
0191 281 6700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Rook Matthews Sayer Branches (View All 17)
Very basic, low quality, no ...
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1 Star Review
By : 'Robin'
Services : Letting( As a Tenant )
Rent PCM : £1105
Would you recommend ? : No
Postcode : NE2
28 Oct 2019
People found this helpful0
I am a student tenant of a flat that’s let out by this company. Unfortunately my flat mates and I were unable to attend a house viewing as we were situated in China for our year abroad, however, from the photos it looked like a suitable flat and so chose it. The original price stated... Read Full Review
Comments (1)
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Robin Francis said about Rook Matthews Sayer
Services : Letting( As a Tenant )Date: 28th Oct 2019
I am a student tenant of a flat that’s let out by this company. Unfortunately my flat mates and I were unable to attend a house viewing as we were situated in China for our year abroad, however, from the photos it looked like a suitable flat and so chose it. The original price stated online was £82 p/w per person (3 tenants); we were very shocked to find out that the agency had added on an extra £10 p/w per person into our contracted price without telling us. I understand that this was partly our fault for not checking the price before signing the contract, however, this is taking advantage of tenants who are new to renting. On top of this, the flat is in an absolute state; it has clearly undergone absolutely no maintenance since the last tenants left (sauces staining the curtains, bathroom is vile with the shower head and holder both broken and a shower curtain that barely fits a human). It was also advertised as having a living area, but this isn’t so, there are 3 rooms, a bathroom (if you can call it that) and a basic kitchen. The biggest issue for me personally is that all windows are single glazed. As I’m sure you’re all aware, Newcastle’s winter period is extremely cold and so to have no insulation is a disgrace, especially at £92 p/w. If you’re looking at renting through this company then I’d strongly advise you to go through another, more reliable agency.
The UK's Largest Customer Review Website for the Property Industry
By : Marie Jacques
28 Oct 2019Dear Robin, I am disappointed with the review that you have given us as agents, as we only acted as a tenant finder for this particular property. As you have stated within your comments, you did...
Fake ...
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1 Star Review
Cristy
By : 'Arthur'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : NE2
23 Nov 2018
People found this helpful1
Their approach is the following: taking money for referencing, claiming that they failed to reference You, then hoping that the customer will not complaint. I had this issue with them - I have been living in the UK for 11 months and they responded that I apparently live here not long enough to... Read Full Review
Comments on Agent Fees
the fees are huge, nonrefundable in case referencing goes wrong. Other agencies return money, if they cannot reference You.
Comments (0)Their approach is the following: taking money for referencing, claiming that they failed to reference You, then hoping that the customer will not complaint. I had this issue with them - I have been living in the UK for 11 months and they responded that I apparently live here not long enough to perform a credit check. At the same time, there was no logged request for my data from them (you can check it with Equifax).
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Arthur said about Rook Matthews Sayer
Services : Letting( As a Prospective Landlord/Tenant )Date: 23rd Nov 2018
Their approach is the following: taking money for referencing, claiming that they failed to reference You, then hoping that the customer will not complaint. I had this issue with them - I have been living in the UK for 11 months and they responded that I apparently live here not long enough to perform a credit check. At the same time, there was no logged request for my data from them (you can check it with Equifax).
I have filled a formal complaint based on the Property Ombudsman guidelines (https://www.tpos.co.uk/). In five days they have returned me the money.
Their formal answer to my complain was very inconsistent and diverging from our email conversations.
When You deal with agencies, do it via email or record the conversations. In case things go wrong, write a formal complaint - they will be most probably charged 500 pounds by the Ombudsman. For them it is easier to return You the money.
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I was the buyer but I would ...
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5 Star Review
Marie
By : 'David'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NE2
4 Apr 2016
People found this helpful1
I was the buyer but I would like to thank Marie and her team for the professional and courteous manner in which they acted. My particular thanks go to Marie for her considerable help and intervention in getting the transaction over the line to meet my... Read Full Review
Comments on Agent Fees
not relevant as was buyer
Comments (0)Was this helpful?:
David Charlton said about Rook Matthews Sayer
Services : Sales( As a Buyer )Date: 3rd Apr 2016
I was the buyer but I would like to thank Marie and her team for the professional and courteous manner in which they acted. My particular thanks go to Marie for her considerable help and intervention in getting the transaction over the line to meet my deadline.
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Marie was very knowledgeable ...
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5 Star Review
Marie
Kevin
By : 'Louise'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NE2
4 Apr 2016
People found this helpful1
Marie was very knowledgeable and consultative, offering sincere advice throughout the process and challenges faced. My experience filled me with confidence making decisions aling the way. I note Kevin here too as he was responsive and able to take any queries where Marie was... Read Full Review
What agent could do to change your mind?
Fees were high but given the unique challenges faced along the process,were well earned!
Comments on Agent Fees
Fees were high but given the unique challenges faced along the process,were well earned!
Comments (0)Was this helpful?:
Louise said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 3rd Apr 2016
Marie was very knowledgeable and consultative, offering sincere advice throughout the process and challenges faced. My experience filled me with confidence making decisions aling the way. I note Kevin here too as he was responsive and able to take any queries where Marie was unavailable.
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Last updated at 3/25/2022, 4:07:48 AM by allAgents
